4 Bedroom House at 75, West Parade, lincoln

Please please take photos of everything when you originally move in, as stated in several reviews they are very aware they are dealing with young students and will try to keep every last penny of the deposit. I have spoken to several students who have had the exact same happen to them. Trying to blame us for (ironically) a poorly done paint job that was there when we moved in. Oh and mould in the bathroom despite us reporting the fact that we did not think the extractor fan was working and it not being resolved.

I do not recommend this company to rent under. Our main issue we had was with maintenance and the lack of response from the company. They will either take days/week to respond or not respond at all. Firstly, when we moved in, our freezer door was broken. When reported they gave us a freezer door and maintenance did not return for another week to fix it. The problem here as well was that we were not alerted that maintenance would even be attending the property, which was a huge problem in our next issue. Our toilet had a plumbing issue where it would make a trumpet-like noise. We had to email a week after we raised the request and were told that maintenance had apparently come and fixed the toilet, which was not the case. When emailed again about the toilet, we were then told that maintenance was not in for a week. Surely as a company you would make your tenants aware that the only maintenance you have would not be available for a week? Eventually maintenance came out and ‘fixed’ the toilet only for it to have gotten worse. The noise and the problem itself was so bad that myself and my flatmate had to leave our flat for a night or two due to the severity of the problem. It took a month for this issue to be fixed, when it could have been dealt within a day. It is clear that they did not communicate with maintenance and also that we were never told what days maintenance was coming over, when really we should be given 24 hours notice. Secondly, the lack of response from the company as a whole is very poor. We had a problem with the new wifi that was installed. We were told that someone was coming to check it out but no one actually turned up, or if they had we had no idea when they were coming. After emailing directly we were told to reset the wifi but with no instruction how to do so, and with the lack of response from the company we just had to deal with it ourselves. The lack of urgency seems to be a common theme with this company. Finally, after our tenancy ended we requested the deposit. The landlord is given 10 weekdays to respond, and so after no response we put in a single release request form for the deposit. This is when the landlord decides to respond through student housing and tries to charge us high cleaning costs for damages (£192.50 each from a £300 deposit, £150 on redecoration and the rest on cleaning) that were already present when we got the keys, which were pictured in the check in report. The landlord tried to say that the mold that had formed, after we moved out, was our fault even though we had told student housing that the toilet was leaking, which they deemed was just condensation from the toilet bare in mind it had only become a problem a month or so before we even moved out. My flatmate had emailed back showing evidence that the damages the landlord wanted to charge us for were not our own fault but rather damages that were already present, we have not heard back from the company/landlord. Fortunately due to deposit protection through total property and the company/landlords lack of response there we got our full deposit back. There were other minor issues with this company but the main ones are their lack of communication to tenants and poor maintenance.

WOULD NOT RECOMMEND!!! I’ve had so many horrible experiences with this company and i would not recommend to anyone searching for student accommodation. Firstly, we were told that the house we were staying in had mould growing inside due to dampness and they were planning on fixing it, however throughout the entire year of living there ( with multiple emails regarding damp), it was never cleaned or sorted out. Thus, it caused stains in some bedrooms and around the house. To the point that one tenant had to pay damages even though it wasn’t their fault. Secondly, all the provided appliances were constantly breaking down. One example was our washing machine, clothes were stuck inside and maintenance was notified. However, it took around a week for someone to come over and fix it, meaning we could not have clean clothes for over a week! There were also more issues regarding appliances but due to being ignored by the company for a while, we decided to give it a miss as they would not have cared anyway! Thirdly, upon moving out, this company managed to completely ignore any queries and issues we had about receiving our deposits back. Meaning we had to wait over two weeks to hear back from this company whilst knowing they responded to another house on the same day as departure. Fourthly, my flatmates had an awful experience regarding payment schedules. They were told they could pay monthly on a certain property, this was accepted and all was well. However, on the second year, they were denied this and were told they had to pay semesterly, which did not work as they received the minimum student payment and could not afford it, hence the monthly payments to split the entirety of full cost. It took weeks to get through and by the time they did, the landlord of this property refused to contact them to settle an agreement and was acting like a child about the whole situation. I would also like to add that during our time with student housing, we never received anything on time regarding any check out or in reports and that everything seemed to be delayed. This made us quite concerned as we felt like they were sweeping us under the carpet almost like a problem to deal with when we had concerns. We also had numerous issues with “maintenance” or “contractors” walking into our house without knocking or giving us time to open the door. This was incredibly invasive and disrespectful to our privacy. Lastly, when receiving back our deposits, majority of deductions from our deposits were false and was no one’s fault due to either wear and tear, or previous tenants actions that came out of our deposit. Be prepared to pay £300 for a deposit to only get £50 when leaving. They kept telling us it was the “landlords” responsibility but for one house, after a quick google search, we found it was the company themselves’ property. One thing that stood out to me is that one of my housemates, when moving into the property, found used contact lenses buried into the carpet of her room from a previous tenant. Yet, when moving out and receiving our checkout report, student housing demanded around £50 for a deep clean of the carpet because it was apparently dirty? This is unacceptable, especially because of what was found when moving into the property, the money taken from our deposit was not going to be used for a “deep clean” and was just taken regardless as they did not seem to bother in the past. I would not return, nor recommend this company at all! We hardly ever received any compensation for their mistakes and had to deal with majority of problems ourselves.

Very poor service Reception is never there for parcels( really bad service) you can never find any one Fire alarm is constantly going off at ungodly hours of the day (3am) Poor organisation Save your self and look for somewhere better I would never have booked this place if I truly knew what it was like Lifts is always dirty The bin area is also always packed with rubbish on the floor is honestly one of the worst places to live as a student The areas is also dodgy UBR10 specifically for all these faults I also remember that they gave me wrong room on moving day I had to stick with cause apparently someone else was in my original room by ‘mistake’ Honestly awful place

Amazing service, had a great experience with this company! Joe was super helpful throughout the whole process-he showed us around four different houses and made sure we found one that suited us perfectly. Would definitely recommend student housing lincoln to anyone looking for student accommodation