Canvas Bristol, bristol

This is a really good accommodation, but the reason I am giving it only a 2-star rating is because of their EXTREMELY LOW HYGIENE LEVELS. 1. Rats everywhere. There were rats in my kitchen, and every night I would see them running about the courtyard. This is the most serious hygiene breach and a serious health hazard. 2. There is absolutely no protocol for bad hygiene standards in the kitchen. If you get bad flatmates, good luck, because the staff really don't care. They will give you a warning, and you have to hope that your flatmates will clean up for the inspection. I have had people leave their half-eaten food out for weeks until mould formed, and I had to throw it out myself. 3. Nobody cleans the elevators or the common spaces. I have seen garbage bags left open outside the bin in the common kitchen area, and nobody has come to take them out for days. The elevator always stinks of trash, and my corridor space was absolutely disgusting. They do not have enough cleaning staff, and when they do come once a week, they barely do the basics. 4. The rugs in the common area smell horribly, especially in the summer. No idea when they were last cleaned or if they were ever cleaned at all. 5. MAGGOTS in the fridge. A friend of mine had maggots in her kitchen because some meat was left out, and the Canvas staff did not pay to have it removed. My friend had to get it done themselves and pay for it too! While the contract states that the private spaces are to be taken care of by us, the flat's kitchen is still a common space, and no one person can be held responsible for several others who share the flat. Additionally, it is the building owner's responsibility to ensure basic hygiene is maintained to address health concerns. Every time I have complained to the front desk, they have taken no action. They really don't care. There are certain things which are acceptable in student accommodation, but serious problems such as rats and maggots absolutely cannot be tolerated. The rent isn't cheap either! While I loved my spacious room and bathroom as well as the common areas such as the study spaces, I was let down by these major issues. I wish I could say my time in Canvas was perfect because of the lovely aesthetics, but ultimately the negatives outweigh the positives, and if I could, I would just rent an individual apartment in a better part of town than stay in a place like this ever again.

I moved out a month ago at the last minute due to many issues that I was informed by management would be unresolved during my stay. My flat struggled with rats (manager told me they’d never had a report of rats before but just scroll back through the reviews and you’ll see that’s a blatant lie), the noise was unbearable; a group of people would be out from midnight until 7/8am almost every night and then the building works would start at 7am so there was no break in the sound. The bin store was constantly overflowing so no wonder there were rats! The was a gross incompetence from the night staff and they always made me feel like a hassle if I needed something. After moving out I received a final moving out statement which stated that I would be refunded nothing for my disrupted stay so i contacted the manager who responded and said it was because they hadn’t finalised it yet- so why send a final move out statement? We’re now rapidly approaching the deadline to receive my refund and still no sign of it! They’ve also never answered the phone when I’ve called in the day- I could only ever call the night staff. To pay over £14,000 for a room, you expect standards. In my experience, you couldn’t pay me to stay here again. My uni work has been incredibly disrupted by the goings-on at Canvas. 100% do not stay here!

I appreciate that the accommodation team responds quickly to maintenance requests; however, I am extremely disappointed with the ongoing noise issues. Building C is located very close to a pub, resulting in excessive noise that occurs regularly, particularly every Saturday and Sunday. This has significantly affected my ability to rest and has negatively impacted my overall living experience. Another ongoing concern is the reported issue regarding rats, as I have noticed similar complaints in previous reviews. The most disappointing aspect is that... The rebooking price is considerably higher than a normal contract, yet despite contacting the accommodation team and requesting a fair arrangement, my concerns have been dismissed without any meaningful solution. I feel that this is unfair, particularly as I have continued to choose this accommodation despite the inconvenience caused by the noise issues. TO SUM UP, PLEASE DO NOT PROCEED WITH REBOOKING, AS THE PRICE MAY DECREASE SIGNIFICANTLY (BY AROUND £2,000).

Honestly, I loved living at Canvas Bristol. It was such a good vibe from day one. The staff are actually really nice and helpful, and whenever I needed anything it got sorted quickly without any drama. The location is unreal, especially if you’re at BIMM. It’s literally next door, which makes life so much easier. You’re also super close to town for shopping and nights out, and Gloucester Road is right there for coffee, food and cute independent shops. The building feels modern and secure, and I always felt safe there. It just makes student life easy.

I am extremely disappointed with my experience at Canvas Bristol. I do not know whether I was treated unequally because of my skin colour, my race, my ethnicity, or some other reason. But what I experienced was deeply troubling and unacceptable. My concerns about personal safety, the security of my belongings, and the overall living environment were repeatedly dismissed, leaving me feeling unsafe and unheard. Instead of addressing these serious issues, the management continuously shifted responsibility onto me and insisted that I find a replacement tenant. This kind of treatment is unfair and reflects a complete lack of responsibility. When tenants raise concerns about safety and equal treatment, they deserve to be taken seriously, not ignored or pushed aside. I would strongly advise prospective tenants to think carefully before choosing Canvas Bristol, especially if you value safety, fairness, and respectful treatment.