Skyline, bournemouth

Im currently staying at skyline on floor 4, on the move in day i did have some minor issies regarding the bedroom as i was told it came with bedding but when i arrived it had not witch is my own fault for not asking in advance, the shared kitchen is perfect how ever the tv dose not work at all and only has 12 channels. Id recomend to any new students to 100% bring a fan for your room as the building is always hot.

if i could rate this building 0 stars i would. unfortunately my entire stay here was filled with constant new issues and problems that weren’t resolved. i lived in this building for 2 consecutive years for context in a studio flat on a floor that they completely remodelled in my second year of tenancy. the lifts were never fully functional. i think in my 2 years of living there they both worked for around 3 months simultaneously. i understand that this is nothing the team on site can fix, however when the building owned by the same company on the same road can have their lifts fixed within the week, it does make it hard to believe all 15 floors of us had to make do with 1 lift for the majority of both years. adding to this, when building work did start we had to share lifts with the contractors. the lifts were DISGUSTNGLY dirty, filled with rude builders complaining about students using the lifts who spoke in such degrading language. i do not wish to be hearing men calling young students wh**** for trying to get to their flats. i had a major issue with the building work that took place throughout this most recent year. we were not told about this commencing until after i had re-signed my contract and moved back in for my final year. if i had known id be living in a building site for my final year of my degree, i would’ve chosen alternate accommodation. contractors on site were messy, left screws and nails outside my flat door and i opened my door once to find a builder leant on my door eating. the “considerate hours” between 9-5 where louder noises could be made were not adhered to. i have multiple videos as proof of drilling into the walls next to my flat as well as unliveable volumes of banging as early as 730 in the morning. this continued well past 5pm also. builders also loved to have a speaker playing on full volume as early as 730. as a final year student this is totally unacceptable to have to live through. the worst part of this building work was waking up one morning to a man with no ID letting himself into my flat (which is also my bedroom as it’s a studio). i jumped out of bed and asked who he was and why he had access to my flat to which he replied “oh ****” and left. i immediately went downstairs and was met with complete unbothered attitude from the onsite staff. the emails back and forth offered no explanation other than the contractors needing keys for the new flats on my floor. makes sense right? the new flats didn’t even have doors on at the time of this incident. the safety concern as a female living by herself is daunting enough, this completely knocked me, i spent the rest of my stay leaving a chair under my door handle incase anyone else was offered a key to my room. i was then forced to move out the week i finished my final year exams due to an extensive damp problem in my flat. this caused the presence of mold mites. i was accused of not changing my bins and it being fruit flies, there were no flies. this was caused by the neglect of the building and the leaks in my flat never fixed. my shower was blocked for the 2 years i lived there and often regurgitated black sewage smelling liquid into my shower. i had multiple logs over both years requesting assistance to be met with “it being a building problem they can’t fix”. this is not good enough for a newish building and for the amount i’ve paid. i genuinely cannot warn people away from this building enough it is horrific to live in especially if you’re going into your last year or you want to live in a flat where privacy is respected. the fact that none of us have been offered partial refunds for the disruption of the building work is deplorable.

DO NOT STAY HERE!!!! I have lived at Skyline for my entire degree, and unfortunately I have watched the quality decline dramatically, particularly since the change to Now Student. We pay around £9,000 for a ten-month tenancy, and for that price I would expect a reasonable standard of accommodation, security and customer service. Unfortunately, that has not been my experience. The biggest issue has been the treatment of residents by reception, particularly Tomas. He is consistently rude, dismissive and condescending, not just towards me but towards other residents as well. I have witnessed residents approach reception with genuine concerns and be made to feel like an inconvenience rather than someone who is paying thousands of pounds to live there. The lack of professionalism and basic empathy is incredibly frustrating. The security situation is especially concerning. I personally woke up to find an unknown man inside my bedroom, and a friend of mine also had an unknown man enter her bedroom. When my incident was raised, I was told it was ‘just an accident’, by Tomas of course and he seemed annoyed as if I was being an inconvenience.I find that response completely unacceptable. Residents should be able to sleep knowing that strangers cannot simply enter their bedrooms. This is particularly concerning for women living in student accommodation. Another example of the poor communication is what happened to my friend, who is an international student from the Netherlands. She wanted to extend her stay and contacted reception about this. She was told to come back in a few weeks. When she returned, she was then told that an extension was not possible. This left her having to find alternative accommodation at very short notice, despite having already made it clear that she wanted to stay. If she had been told when she first asked that an extension might not be possible, she would have had much more time to make alternative arrangements There was also construction work on site for many months, yet residents were given no proper warning before it began. The disruption was frustrating enough, but some of the construction workers were also extremely unpleasant towards residents. I personally experienced workers rolling their eyes and displaying an irritated attitude when residents were simply trying to use the lifts. The construction was especially awful because I was recovering from surgery and could barely walk or stand without pain, meaning I couldn’t use the stairs and had to rely on the lifts. The lifts would take ages, and sometimes when they finally reached my floor, they were completely full of builders and their equipment, so there was no room for me and I had to wait for the lift to go down then up and come back down again. I had to deal with this everyday for 6 weeks on top of the pain from my surgery recovery. There was absolutely no consideration for residents. Speaking of the lifts, they are constantly having problems. When you are paying around £9,000, having basic facilities that repeatedly don't work is incredibly frustrating. I have stayed at Skyline throughout my degree, so I have experienced what this accommodation was like before and after the change in management. The decline has been extremely noticeable. For the amount of money residents are paying, the standard of service, security and communication is simply not good enough. I could go on on and about the countless issues with this building but the general impression I have taken away from living here is that once they have your £9,000 rent, they simply don't care about what happens to you.

The building is great, but I Don’t CARE! I stayed at skyline 5 months, everything was great till the elevator has been broken, this is not everything They started a construction work inside the building with only one elevator and if you have a morning class u should’ve be in front of the elevator 30mins before your scheduled to wait ur turn after the workers finished moving some stuff! That’s insane!!! They can do some construction work to rent new flats and make some extra money but the can’t fix the elevator problem!! And during my staying there was some weeks that the two elevators were broken and everyone had to use the stairs!!!! Even if you were living in the 15floor, they just don’t care! They have to understand that even if the building was marvellous that doesn’t mean to forget the elevator problem!!!!

Under no circumstances do I recommend staying in Skyline. I chose Skyline due to them recently changing to Now Students, believing private accommodation was a better option compared to university owned accommodation. After I have moved in about a week to two weeks afterwards, one of the lifts broke. Although one was working (compliant with building regulations) it meant you could be waiting for several minutes for one lift, despite the reception desk claiming it would be fixed quickly it remained to be unfixed until Christmas break, where during that period it was working again. However, it is important to note that shortly after everyone had come back from the break it consequently was broken again. Although not a major issue this building is expensive and if you pay for two lifts you should get two lifts, understandably issues can occur, but it shouldn’t take over 4 months to fix it with lack of communication about why. Furthermore, their twin building Oxford Point seemingly always getting their lifts fixed days after breaking down. I was originally on a middle level floor, however I was moved after power issues where it was unsafe to return to my original floor. During this entire period power in the building was temporary. They did use emails to communicate but they were often vague and gave no answers especially when I didn’t have a stable flat as we were told to only return to our original flats during daylight hours this was such a stressful time, those on the reception desk being under stress due to being under fire from everyone living there, however their lack of empathy on the situation being infuriating, leaving you feeling almost unjustified for being angry. After this was resolved, most of the building in its entirety became a building site. The builders had contracted “noisy” hours in-between 9-5 we were emailed to confirm this which was appreciated for the communication. But often I can hear hammering past 7-8pm which although isn’t a major issue it highlights back on their lack of empathy. The use of only one lift as well now means that you will be waiting longer, for it to then be filled with builders with pump trucks. Most of them are very nice, however some are immature, pressing all the buttons on the lift. Infuriating when you have waited for ages for the lift to then be stopping on every single floor. Their manner on site being questionable when regarding the fact they are working in student accommodation whereby we have paid a lot to live in this building, the price not reflecting the experience. Especially when the price will be rising due to the new and improved rooms (not yet confirmed), however very clearly the money should be used to make the entire building better, not just some few rooms. This entire year so far has been such a negative experience in this building, I am in my first year of university and it has caused huge issues as well as negatively affecting my mental health, the only reason it has been minorly okay due to my flatmates. I genuinely advise for anyone to avoid this building.