Question 1

How Do I Book?

Accepted Answer

It’s easy - just click on any of the Book Now buttons around the website and start your application. If you need any help or advice or want to book our short-term lets or summer stays, you can speak to the Residents' Team at your chosen property.

Question 2

What do I need to know about the bookng process?

Accepted Answer

Our booking process is quick and easy but it will be helpful to have some information to hand when you start your application – having the name, email and address of your guarantor, a head and shoulders photo of yourself and a bank card to make your advance rent payment will save you time!

Question 3

What is the Advance Rent?

Accepted Answer

Most of our properties require applicants to pay an advance rent at the time of booking. This is refundable should you decide to cancel within the cooling off period (please see your properties T&C's for more information).

If you provide evidence before the start of the tenancy, we will also refund the advance rent if you later find your place has been withdrawn or you are not able to obtain a visa to enter the UK.

The advance rent will show as a payment towards your first rent instalment on your account.

Question 4

What If I Want to Cancel My Booking?

Accepted Answer

Once your booking is countersigned, it is legally binding. There are however some situations where you may be able to cancel. Please refer to your chosen properties' Terms and Conditions for details of when and how you are able to cancel. Our Residents’ Team will be happy to discuss this with you if you have any questions.

Question 5

Can I Invite Guests to Stay In My Room?

Accepted Answer

We're all grown-ups here so of course occasional overnight guests are allowed. Please don't invite someone to stay for more than three consecutive nights though, and always check with your flatmates first that they're ok with extra house guests.

Question 6

Do I need a TV license?

Accepted Answer

You need a TV Licence if you watch or record live TV broadcasts on any channel, on any service, or through any device, including streaming services like BBC iPlayer. This also applies to watching live TV on platforms like YouTube, ITVX, or Amazon Prime Video. However, you don't need a TV Licence if you only watch on-demand content or never watch live TV. Please visit tvlicensing.co.uk for more information.

Question 7

Are there any upfront costs, deposits, or guarantor requirements?

Accepted Answer

You’ll be asked to pay an advanced rent payment when making your booking, to reserve your room, and your first rent payment is usually required at the beginning of August, ahead of moving into the property. Selecting to have a guarantor allows payment of your rent in instalments, or, if you prefer, and are able to make your full years payment upfront, you won’t need a guarantor.

If you do choose to have guarantor, please make sure they understand they are committing to pay the rent if you aren’t able to. For most Fresh properities, guarantors do not need to live in the UK but must be over 18 and not live in a property managed by Fresh. This criteria can vary between our properties, so please refer to our booking information for the most up-to date guarantor requirements at your chosen location. Once you have signed the agreement your guarantor will be asked to provide proof of ID and address and sign a copy of the agreement.

Question 8

How Will I Know When Payments Are Due?

Accepted Answer

All your payment dates are listed in your agreement. It’s really important you understand these payments must be made on time. We ask for a portion of your rent along with your Tenancy Deposit, usually at the beginning of August.

If we haven’t received your first rent instalment and Tenancy Deposit payment by the time your tenancy starts, your booking may be cancelled. We also won’t be able to let you have your key so it’s important to make sure you have everything in place especially as you may not receive your student finance or bursary until after these dates.

Question 9

Will I Be Charged for Damages?

Accepted Answer

As part of your contract you have agreed to look after your room and not cause any damage. We know accidents do sometimes happen so a list of possible damage charges are available in our Residents’ Handbook

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