Question 1

Can I cancel my booking?

Accepted Answer

There are circumstances in which we can cancel contracts for students who have paid their advanced rent but have not yet moved into the property. Please note – for short stay bookings, the 7-day cooling-off period does not apply. Cancellation policies may vary, so please refer to your tenancy agreement or booking confirmation email for the applicable terms

Question 2

Are the room pictures on the website of the exact room I would receive?

Accepted Answer

The room pictures on the website are only indicative of the room type and not of the actual room you may be allocated. The reason for this is firstly we have so many rooms across the country, that it is not possible to put an image of every single room. Secondly, we receive many room preference requests from students i.e. female only, postgraduates only etc that we must wait until close to check in to allocate an exact room to make sure we do our best to meet resident requests. However you will of course be allocated the room type you have selected.

Question 3

Can I make special requests on my application such as living in an allfemale flat?

Accepted Answer

Yes. On our online application you will find a section for additional information. In this section you can state any such special requests. Although we are not able to guarantee every request as it does depend on specific requests, the number of people making requests and the fact that we do not actually allocate rooms until a few weeks before tenancy start – we do try our best to make sure as many requests as possible are met. However in the vast majority of cases, we are usually able to successfully accommodate requests such as same gender, postgraduate or undergraduate flats. Its a good idea to contact sites to discuss.

Question 4

Who can stay here?

Accepted Answer

Any full time student can stay.

Question 5

Can I view your rooms?

Accepted Answer

Nearly all oproperties have dedicated show flats where you can see what the rooms are like. You can arrange a viewing as well with us.

Question 6

Do I need a Guarantor?

Accepted Answer

The Guarantor ensures that the tenant pays their rent as well as adhering to their obligations under their Tenancy Agreement. If the tenant fails to pay their rent, then the guarantor is responsible for this debt, including any additional costs incurred as a result of a late payment or the tenant fulfilling their obligations under the Tenancy Agreement. In the unfortunate event legal actions will be taken against the Guarantor before the tenant.

AXO New Cross, London

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Communal Kitchen

Student Life

Games Room

Cinema Room

Study Rooms

Common Room

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Game Room

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Gas Bill

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