Chapter South Bank, london

We really enjoyed our stay and felt very welcome. The staff were friendly and attentive, especially Fikayo, who was incredibly helpful. We really appreciated being able to leave our luggage at reception both before check-in and after check-out, which allowed us to enjoy London without worrying about our bags. The location is excellent, with many attractions within walking distance. We had a wonderful stay and would definitely come back! 😊

Disgusting. When i arrived at 9pm, i was told twice by the overnight security guy that he couldn't find my booking. which was clearly on the screen when i was with him in the office. I had contacted them the night before to tell them I was arriving after 8pm. The room was unfit for anyone to stay there. It was uncomfortably hot with only two small windows to open. The bed is very uncomfortable. The sink leaked water from the pipe coming out of the wall whether the tap was on or off, and dripped across the floor into the drain leaving a constant river. The security guy was very clear that he only checked people in and handled no concierge work. In the morning when I showered, it flooded the entire apartment. I sent photos and explanation to two numbers: the one provided on Booking.com and the overnight security guy, who i know monitors because we had chatted on it the previous night and he was still there in the morning. The employee on the front desk told me I should have used some other number (where would I have known this number from?) and said the maintenance guy only started at 10am anyway (this was around 8:30am). She said the only way they could know the shower didn't drain was if someone used it (!). So they clearly don't clean the bathroom properly either. Knowing I was going to leave a bad review, they have pretended I cancelled my booking, which removes my booking altogether from my booking history on booking.com. Not true. I stayed one night of planned three and left in disgust. They refunded me one night when it should be for the entire booking. I had to book two nights in southbank at the last minute at significant cost. Avoid this place.

Over the course of a year, they had: 1) let someone else live in my private studio of what I believe is their highest grade (expensive as hell) 2) allowed maintenance into my room without notice despite our contract clearly stating they have to give me at least 24 hour notice. Once a worker came while I was asleep and undressed. Wild. The worker still forced their way in after coming out because I screamed. Not even a sorry from him. 3) They offered me compensation for only one week of rent despite having someone live in my apartment for up to 3 weeks. Now they don’t even answer to my emails about compensation. What I say after this point for obvious reasons may be considered a joke, but I’m an inch away from suing you guys and going public about this.

Location is great. Some broken gym equipment that they haven't fixed for a long time, broken plugs upstairs on the top floor, no dishwashers, not sure why the laundry rooms are 5 washers and 5 dryers instead of 10 washer-dryers... would be so much more efficient. Loads and loads of rats hiding under the flowerbed things. Feels grubby. Had 15 heavy boxes, staff watched us move them out, watched us drag them one by one, didn't offer to help and then were rude to us because we didn't put the blue trolley things back in their original place...

This is truly an amazing place to stay. It's about a 3-5 minute walk to the subway station, and there are many famous attractions nearby. A 2-3 minute walk down the same street takes you to the Tate Modern. In front of the museum is the famous Millennium Bridge, which leads directly to St. Paul's Cathedral on the other side. Along the Thames, you can reach many other famous landmarks. It's incredibly convenient. Most importantly, the staff here are very friendly and always willing to help with any issues. I've stayed here for 10 nights, and as I'm about to take a short trip to Paris, carrying a large suitcase is quite inconvenient. Fortunately, the staff here solved this problem for me, allowing me to continue my journey smoothly. I'm so grateful to them. If I have the chance to visit London again, I will definitely choose this place. The room is comfortable, the location is excellent, and the staff are friendly. It's truly wonderful.