Collegiate Dashwood Studios, london

I've resided at Dashwood Studios for one full year, and my living experience here has been wonderful. Front desk staff are very warm-hearted and lend me a hand with plenty of matters whenever I need support. The accommodation boasts great security that lets me feel secure all the time. Its location is highly convenient as well, with a wide selection of supermarkets nearby to simplify daily shopping. I truly recommend this student housing to fellow students.

Extremely disappointing management experience. I have been trying to arrange a tenancy takeover for over three months. Throughout this period, there were numerous emails exchanged, yet the issue remained unresolved with little to no progress. What is most frustrating is that the replacement tenant had already contacted the management team by email and provided the required information. When I previously visited reception in person, a staff member was able to locate that email in front of me. However, I was later told that the email could not be found, which raises serious concerns about the management team’s internal communication and record-keeping. After months of waiting, it was only when I repeatedly visited reception in person that my case finally seemed to be properly recorded and followed up. This leaves me wondering what happened to all the previous emails and requests. The accommodation itself may be acceptable, but the efficiency and responsiveness of the management team have been extremely disappointing. If you ever need assistance with tenancy changes or administrative matters, be prepared for long delays and a lack of clear communication.

We stayed at this place for 3 nights, and overall we had a very good experience. The room was clean, well lit, and very quiet despite the road outside. There was a small issue with the toilet leaking a little, but aside from that, everything was excellent. A special mention and heartfelt thank you go to the polite, kind, and helpful staff, and especially to the lady who I believe was the manager. She spent two hours of her time helping us resolve a problem caused by Booking. She was under no obligation to do that, but despite this, she still managed to make sure we got the room. Without her help, we would have been left without accommodation for 4 days. She truly earned every star.

So where do I start : - booking : booking on booking dot.com was the easiest thing about this whole process, then I got an email asking for proof of myself and guest being students which was fine did it and it was all good, then the day before we leave to head into London I got a phone call saying there wasn’t any documentation for him and saying I had to do it with in the next 2 hours or they would cancel our reservation… so after send them the documents again we thought that was the end of it… - arrival : now I know this is a student only place but tell me why it say no where about checking in is for only 2hour of the day 3pm to 5pm and then there no staff anywhere so we called security to check us in, in the end - THE ROOM : when I say RUN AWAY FROM THIS PLACE I MEAN IT, the bathroom disgusting, absolutely appalling used toilet paper left in the bathroom, limescale everywhere the shower unusable it smelled so BAD I could be have been sick, AND SOME HOW !!!! There was only HOT water NO cold ???????? The Studio (bedroom / kitchen) not the dirtiest kitchen surprisingly, was somewhat clean, but the BED looked as if somebody had been sleeping in it before us, all wrinkled up pillows, bed unmade and a broken chair to the desk! There is no good to this place. -Check out : this was the only good bit about this place no asking what room we where in just leave ur key at the desk and leave was what we where told but the ONE (and first staff member we saw for are 3day trip!) -AVOIDING THIS PLACE WILL BE THE BEST THING YOU DO !

Probably one of the worst places I’ve been to in a long time. Staff was not there when I came in and were rude. The room and many issues such as mold, limescale beds being dirty and somehow had hot water and no cold water the list can go on. The only positive thing I can say is that it was easy to check out. That is all.