The Thompson, san-marcos-tx

Since the new management arrived, my roommates and I have dealt with numerous issues. Student Quarters rapidly introduced multiple renovations, which began with replacing all appliances in the kitchen. They removed everything from our refrigerator, let it thaw in our living rooms for over two hours, and gave us an attitude when we asked for any solution to the loss of our food. A few months later, they had a week-long renovation of our kitchen and bathrooms, allowing contractors inside our apartments before and after office hours, leaving the front door unlocked, even after asking them to lock it, using our electricity (left EVERY single light on, day and night), and then leaving our kitchen an absolute disaster (leaving trash and construction materials, and blocking our fridge and pantries from being accessed, seen in photo). Ended off this semester with a utility bill 5X higher than normal, which led me to find out we were being overcharged on all the utilities from Feb-July (was finally refunded after being ghosted by the manager and Student Quarters for the first month of contact). Fortunately, the first two years living here, under CLS, were great! I would be wary of this new management and look elsewhere.

The apartment itself is great .. but the new management they are under has shown an obvious decline in customer service. They NEVER respond to my emails anymore. I have to call or go in person for them to talk to me. Maintenance will just walk into your apartment without knocking, they will give you a 2 hour notice of a new roommate moving in, and they won’t follow up on any complaints or concerns unless you confront them in person at the front desk. I’m very disappointed as I’ve lived here for 3 years and I have had the best experience until these last few months under the new management.

The new management is absolutely terrible. You cannot reach a manager if you call, message, email, or stop by the office. They use EliseAI to screen phone calls and it will not escalate to a member of the team. And, their leasing agents are trained to share that managers are busy or not there at the time — all the time. Many of the lights in the parking lot do not work - which is clearly a concern when you have a lot of young ladies that live there and have to walk through the dark to get from their car to the door. And, they’re going through and remodeling apartments and splattering paint on people’s personal belongings, removing bathroom counters and not installing bathroom sinks for almost 2 weeks. This used to be a nice apartment community. Now it’s just another apartment complex that’s mismanaged, full of broken promises & AI- generated apologies. Hopefully there are parents that are in town during family weekend and they’re considering The Thompson and they read this review. Any review that is August 2026 or earlier, is not reflective of the new management that started at the beginning of September 2026.

I have lived at the Thompson for about a year and a half, and for the first half of my lease it was great! The maintenance team was attentive and quick, and the front office staff were very sweet and efficient. However, after their change in management this year, I've noticed overall a lack of consideration for the residents, seeing as during renovations there was little notice when the workers would be in; they moved all our things and left them like that, and they left all our lights on, which caused our electricity bills to spike. Not only that, but over the summer, most of my roommates, besides me and one who subleased in May, left our apt. And I was charged $200 for all the electricity, even though I wasn't there during the summer; it was just my new roommate and my old roommate. When I went to ask why I had been charged such a large amount, they said it's because, technically, my new roommate wasn't in the system yet since she was a sublease, even though she had been living there since May ( no shade to her whatsoever lol, just pissed about my money). Overall, this apartment complex used to be really great but is now in steady decline. Super disappointing and do not recommend, seeing as there are so many nicer apts in SanMo for the same price.

When I first toured the place last year and I signed the lease, they looked really nice. Over the past four months my roommate has been smoking weed and hotbox in the entire apartment for me. I work with kids and I have to wake up constantly with my clothes and I smell like weed, which is not a good look. Secondly, my roommate is not the cleanest person and leaves the trash bags all over the floor when I’ve tried reaching out to management multiple times I’ve been put through a different loop poles of who to contact. I do not recommend signing a lease here until there is new management such a shame for a nice part of town.