Wertland Square, charlottesville-va

My roommates and I are medical students who moved here last year, and despite having rented in several apartment complexes before, this was by far the worst experience any of us have had. The biggest issue is not the building itself, but the management's complete lack of communication and concern for tenants. Even as graduate students who are comfortable advocating for ourselves, we struggled to get basic concerns addressed. Phone calls routinely went unanswered, voicemails were never returned, and we were repeatedly promised callbacks that never happened. The only way to accomplish anything was through constant follow-up over weeks or months. The most concerning issue was safety. My sister's car was broken into in the parking lot, and when we asked management to review the security camera footage, we were told they could not do so without a police report. We weren't asking to view the footage ourselves—only for management to check it. They claimed this was policy but could never produce the policy or follow up as promised. Later, another roommate's parked car was hit in the garage. Despite a police report, insurance involvement, and eventually an attorney, the requested security footage was never provided, leaving her family to pay for repairs. That completely undermined our confidence that the property's security systems actually protect residents. Maintenance was equally frustrating. Requests often sat for weeks, and staff frequently entered our apartment without notice. One day I was showering when maintenance unexpectedly entered, and I genuinely thought someone was breaking in. We also had a leaking hot water heater that caused mold, yet it took weeks of repeated calls before anyone came to inspect it. For over $1,300 per person each month, the apartment was in poor condition at move-in. Our front door barely closed, fixtures were falling off the walls, electrical outlets didn't work, mold was present around the laundry closet, the carpet had large red stains, the carpet was separating from the walls, blinds were broken, and the walls were damaged. We documented everything with photos, yet very few issues were addressed. The exterior was also poorly maintained, with stairwells and walkways covered in dirt, grime, and rotting trash that appeared not to have been power washed in a very long time. If you choose to live here, document absolutely everything during move-in. That documentation became essential because management later tried to charge us for damage that already existed. In my case, they attempted to charge me $700 to replace a bedroom carpet that already had large red stains when I moved in, despite those stains being clearly documented in the move-in inspection. When we tried to discuss the charges, management would not return our calls, leaving our security deposit unresolved because we refuse to pay for pre-existing damage until someone reviews our documentation. The move-out process was equally frustrating. It took me over two months of repeated calls and emails to schedule the move-out inspection that Virginia law allows tenants to attend. When the appointment finally happened, management simply walked through the apartment and told me they would complete the actual inspection later without me present, defeating the entire purpose of requesting to attend and preventing me from addressing concerns before charges were assessed. Package theft was also a recurring issue. The only real positive is the location. Unfortunately, that does not outweigh feeling unsafe, ignored, and constantly forced to fight for basic communication and accountability. Between the poor management, delayed maintenance, neglected upkeep, unresolved safety concerns, questionable move-out charges, and lack of responsiveness, I would strongly recommend looking elsewhere if you have another option. Moving out was an enormous relief.

Great location, but unless you have zero other options, do NOT live here! I lived in a four bedroom with 3 other medical students. Despite the fact we were full adults, management often ignored our claims until we physically showed up in their offices. Maintenance requests are unacknowledged for weeks. Calls to offices are answered about 45% of the time. When answered, it is usually by someone who goes "uhhhhh let me get a manager." Followed by "she's in a meeting right now we will call you back." I got a call back TWICE for over 40 calls over the year. Besides horrible management who was terribly disorganized (unable to tell us when quarterly inspections are, unable to coordinate a move-in inspection, unable to fix exterior dirt concerns), there are many other perks to this establishment. Trash piles up for weeks. My roommate's car was hit and the management ignored the police requests for video footage even after a lawyer got involved. Another roommate had her car broken into, again "security footage" seemingly unattainable. This apartment is predatory and will ignore your move-in inspection to charge you $100s upon move-out for things that were present at your arrival (with picture evidence!). When you call about it, another 20 times, they will say it is a 3rd party who handles the complaints. The third party will claim to "contact management" at every message. Same with utility problems! What a joy! This was by far the worst experience with living and with managements systems I have ever had, a low bar dropped even lower. TL;DR Do not live in this overpriced, horribly managed apartment building.

Huge mold problem. Maintenance requests went unresolved for weeks. Multiple issues throughout the year including roommate’s car getting broken into and camera footage never being produced by administration. Biggest issue by far was lack of responsiveness by the admin team. Don’t hang up because you will never get a call back. Walls, floors, and carpets were dirty and damaged upon move in. Document everything or you will get absurdly charged when you move out. They charged my roommate >$700 for red carpet stains that were already there upon move in. I would highly recommend living somewhere else.

Would not recommend living here, they do not do their job, everything in this apartment is either broken or outdated. Our dishwasher does not work at all, the washer and dryer is extremely outdated and takes four hours on a good day to dry our clothes, we have contacted maintenance several times and they told us it was our fault; now they just ignore us. Additionally, they never answer their phones even during business hours. Extremely disappointed, especially for the price I pay. Speaking of price they kept overcharging me in my roommates on a monthly basis and told us that it was correct. They only ended up correcting it after my roommates Dad had to talk to the OWNER of Wertland and Grandmarc to get it fixed and we still haven’t received the money back that they were overcharging. Just be careful before deciding to live here. This is only half of the issues that we’ve faced during our time here.

Management here is just awful - Allie and Jaime are horribly unhelpful and even disrespectful to residents. My roommate and I lived at Wertland Square from 2020-2023. We had several issues that management failed to respond to- fly infestation, broken heat in the winter, etc. Then Christmas Eve of 2022, a pipe burst in an above unit resulting in water damage in our unit. Without asking, the contractors they hired entered our unit, threw furniture out of the way to rip up carpet, and broke several of my belongings (see photos). Allie and Jaime did not even apologize, let alone offer to help with my broken furniture. Now my roommate and I have moved out, been promised the FULL refund of our security deposit, and have yet to receive a dollar after being moved out for 18+ months (despite many emails to Allie and Jaime). Greystar - I highly recommend you improve the quality of your management team at Wertland Square.