Redpoint San Marcos, san-marcos-tx

I’m not one to write bad reviews but I can’t allow others to experience what my friends and I experienced living here. Redpoint initially seemed like a good fit for my friends and I until we encountered issues constantly throughout the entire year. To start off with the amenities for the entire complex, the shuttle broke down the first month of school, leading us to take Ubers back and forth for a week. After they got a new shuttle we weren’t even guaranteed a seat as the space inside the shuttle has minimized significantly. Then throughout the whole year the pool would be shut down every now and then. I think this is ridiculous because we pay for these amenities and half of the time we couldn’t even use them. Now when it comes to our actual apartment our AC and heating CONSTANTLY had issues. We had to endure being in our 90 degree apartment on multiple occasions. We also never received any compensation or a refund on these services even though they never worked! Finally the management here is insane, you can’t even talk to an actual human. When you call them and have to talk to some AI bot that doesn’t have any answers to your questions. Whenever I had issues the managers were never on site and I always had to leave emails, again never talking to a real human. I have not re-signed my lease here for obvious reasons and we are now even getting emails that visitors have to pay fees to visit! Once again another money grab, this place just wants your money!! I will finalize this review by saying I really appreciated the maintenance team here as they did whatever they could to help us with what they were given. I also greatly appreciated the bus drivers taking us to and from school when they were actually able to.

Overall, I’ve honestly had a really good experience living at Redpoint San Marcos. Like any student housing, there have definitely been moments where I’ve gotten frustrated, but I think a lot of people expect apartment living to be perfect when realistically you have to stay proactive and advocate for yourself with maintenance and communication. In my experience, things do get handled when you stay on top of them. What I love most about Redpoint is that it genuinely feels more peaceful and homey than a lot of other student housing in San Marcos. I love the pool, the trails and nature areas in the back, and how pet friendly they are. One thing I really appreciated personally was being allowed to have a small raised garden on my balcony where I grow herbs and flowers because little things like that really made it feel like home to me. I also appreciate the safety aspect here. There’s security around the leasing office area 24/7 where the pool, gym, and study rooms are, and police occasionally patrol through the complex too. The guest parking system is also way better than a lot of places around here since residents can have multiple guest passes at a time that are valid for a few days as long as you register them properly. Overall, I’ve made a lot of really good memories living here and I’m genuinely grateful for my experience at Redpoint.

If I could give this place zero stars, I would. Living here has been one of the most frustrating housing experiences I've ever had. Management constantly advertises amenities and services that either don't exist in practice or rarely work. The pool is closed about 99% of the time, and the few times it's actually open and clean seem to be during the winter when no one can even enjoy it. The shuttle service is another huge disappointment. They advertise transportation for students, but the bus only runs during the regular school year. If you're taking summer classes, you're on your own. One of the main reasons I signed here was because they also advertise that they will be on the Texas State shuttle route, and it still has not happened. Maintenance issues are nonstop. Something is always breaking, and it's obvious from the number of maintenance requests residents constantly have to submit. The maintenance staff deserves credit because they work hard and respond quickly with the limited resources they're given, but they shouldn't have to deal with so many recurring problems. Now management is implementing visitor parking fees with only one week's notice, providing little to no explanation and without asking for resident input. They do not care about students since they are always inputting new ways to charge extra. Trash service is unreliable since the posted pickup hours are rarely accurate, and sometimes the trash isn't picked up at all, then if a raccoon gets into your trash because it sat outside waiting for pickup that never came, residents can end up getting charged for it. Parking permits and approvals are often delayed by management, and while you're waiting on them to do their job, your vehicle is at risk of being towed. Getting in touch with the office is nearly impossible. Emails bounce back because the inbox is full, phones are difficult to get answered, and every attempt to contact someone pushes you toward an AI instead of an actual staff member. When you're paying this much to live somewhere, you shouldn't have to fight just to reach the office.The only reason this review isn't one star lower is because the bus drivers are genuinely kind, and the maintenance team does the best they can with what they have. Unfortunately, they can't make up for poor management, misleading advertising, constant maintenance problems, surprise fees, and terrible communication. I would not recommend living here at all.

Do NOT sign here . Mold is out insane . My personal bed i brought from home never had a mold issue because it was new. I had to throw away my bed that cost $2000 .

Very bad place to live don’t recommend. They offer a shuttle but apparently it isn’t “included” so don’t expect it to run all the time. They have a pretty big pool but I wouldn’t know much how it feels because it was out of order until October. The places are not very clean, the gym and amenities honestly are not great and for the price you pay everything needs to be replaced and clean properly. A lot of bugs in the apartments on the first floors and I also have had to submit about 50 maintenance requests because of all the issues.