Redpoint San Marcos, san-marcos-tx

Such poor taste to charge visitors of poor college students parking fees. Furthermore calling this shoe box a “parking space” is generous but sure, I’ll happily pay to have my vehicle door dinged—NOT!! Just park on the street, it’s free.

FAR from great is right. The attitude from the manager is astounding. Rather than working with us and answering our questions, we were given the same explanation coated in bitter looks and carelessness. On that note, she would much rather let a situation escalate in the front lobby, shouting at us in front of everyone, than to take us into another room and explain calmly. I guess the apartment is fine if you’re okay with amenities that work if it feels like it, the pool is rarely ever clean or opened, the valet trash also SUCKS, they do not care if you’re a broke college kid trying to make ends meet and need SHELTER, they’re as money hungry as can be. I don’t understand why this place is still up and running. Their communication is also lacking. The only email response I got besides the back and forth with their manager was from the ROBOT ASSISTANT!!! The same robot assistant that’s just as trying to improve with an immovable force. They will message me and then talk amongst their colleagues rather than to you about how a situation will be handled which leaves you completely in the dark so GOOD LUCK try to get through to them. If this place was a hospital, they would’ve broken multiple HIPPAA violations and that’s not a place you’d want to live in. Don’t listen to the few good experiences because the good does NOT outweigh the bad here.

**UPDATE** I was unable to respond to the owner's comment, so adding it here and if they read it, great, if not others can read my comment. My son followed those steps the owner suggested several times and included pictures of what the apartment looked like when he moved in along with comments...all of the outgoing messages do not appear on the portal and in addition all payments made prior to July 2026 have been removed from the portal. He just received his move out inspection and having seen the apartment when he moved in and watching him touch up paint, vacuum, etc. upon moving out, he left it MUCH cleaner than when he moved in. In addition, the one roommate that is remaining in the apartment is the only who has a dog and the stairwell is covered in dog hair; yet this is on my son's move out "what you didn't fix" list. This is truly a horribly run business!! You can only contact management through email, emails that are never responded to. Last summer my son had called to request early move-in, told it was fine, accepted the payment for the month's rent and then would not let him move in saying they were updating the carpet and furniture in the unit; but would not refund the money and he had to couch surf until the August move in. He moves in, carpet is filthy including a "roach clip" in the carpet of his bedroom, the furniture not ideal and obviously not updated, most of the lights in the apartment were not working and it was not just needing new lightbulbs (the guys tried that first). I came the week after he moved in and saw for myself how disgusting the place was...and DARK! Now don't let your friends from other apartments come visit, as they have now added "pay to park" for the visitor parking. My son has now moved out, I actually was helping him move out because his car wouldn't hold everything. After the cars were loaded, he patched the nail holes in the wall, touched up the paint, cleaned the bathroom and vacuumed the carpet...it was way cleaner than what it was when he moved in. He just called to tell me he got his "move out" bill, #1 he has yet to receive a check-out inspection and #2 he was charged two fees marked "cleaning." RUN don't walk...

I’m not one to write bad reviews but I can’t allow others to experience what my friends and I experienced living here. Redpoint initially seemed like a good fit for my friends and I until we encountered issues constantly throughout the entire year. To start off with the amenities for the entire complex, the shuttle broke down the first month of school, leading us to take Ubers back and forth for a week. After they got a new shuttle we weren’t even guaranteed a seat as the space inside the shuttle has minimized significantly. Then throughout the whole year the pool would be shut down every now and then. I think this is ridiculous because we pay for these amenities and half of the time we couldn’t even use them. Now when it comes to our actual apartment our AC and heating CONSTANTLY had issues. We had to endure being in our 90 degree apartment on multiple occasions. We also never received any compensation or a refund on these services even though they never worked! Finally the management here is insane, you can’t even talk to an actual human. When you call them and have to talk to some AI bot that doesn’t have any answers to your questions. Whenever I had issues the managers were never on site and I always had to leave emails, again never talking to a real human. I have not re-signed my lease here for obvious reasons and we are now even getting emails that visitors have to pay fees to visit! Once again another money grab, this place just wants your money!! I will finalize this review by saying I really appreciated the maintenance team here as they did whatever they could to help us with what they were given. I also greatly appreciated the bus drivers taking us to and from school when they were actually able to.

Absolutely horrible place to live. To begin with, when I arrived the unit was absolutely disgusting. The floors/walls were all filthy or deteriorating, the included furniture was heavily worn, and the place had cockroaches. Please note most of the photos provided were taken the day I moved in and only cover a fraction of the filth in this apartment. The maintenance was also bad, at one point during my time here the fire alarms began going off through out the entire unit for no apparent reason. After calling emergency maintenance we were told that they would not be coming out that day and they suggested we remove all the fire alarms and throw them in a closet to not be disturbed by the sound. We ended up calling the fire department who discovered that the smoke detectors in our unit were 5 years expired. Our safety in this unit had been at risk and the incompetent management refused to send maintenance right away because it didn’t constitute an emergency. Beyond that, part way into the year the idiotic management decided to replace their current shuttle with one half the size, while the old shuttle had its flaws, with the decreased size of the new one no matter how early you arrived to the bus stop you were still at risk of not fitting in the shuttle and being late to your classes. In addition, towards the end of my lease the complex began charging for visitors parking. Imagine that having to pay just to have friends over in your own apartment. That doesn’t surprise me tho, with the flawed leadership of Torri Perkins (one of the GMs) it makes sense that they’d have to squeeze you dry of all your cash. They clearly don’t know how to run a successful apartment complex. In my opinion, I give it only 2-3 years before this place goes bankrupt or at the very least Torri is fired. My heart mourns for all the employees that have to work under her. There is so much more I can say about this place but to summarize the rest of it, IF YOU VALUE YOUR SAFTEY, SANITY, OR WALLET DO NOT LIVE HERE.