Aspire San Marcos, san-marcos-tx

I've lived at Aspire for two years, and I was honestly planning on moving out. When I told the office workers, Alyssa called me and took the time to talk through all of my concerns. She was so nice and explained some of the changes happening with the new management team. It actually made me feel a lot better about renewing for my senior year. I've already noticed a huge difference around the property. The staff seems happier and more helpful. The new hall floors are so much better. They used to always smell like dog pee. It's nice to see management actually making improvements to the building. I can finally recommend Aspire to other students looking for housing.

My daughter has lived at her for two years and my son for one year, and we have never had any issues with Aspire. I recently reached out regarding my son’s apartment and roommates, who have been extremely dirty. Since my son is continuing to live in the apartment after they move out, I wanted to make sure he would not be held responsible for any mess or damage left behind. Alyssa listened to my concerns and went above and beyond to ensure the apartment will receive a full deep clean once the move-out takes place. I truly appreciate her professionalism, responsiveness, and willingness to help.

Don’t get me wrong, I love living here for the proximity to campus and the luxury amenities but ever since the management company switched over I have had a lot of difficulty with the staff. On multiple occasions I have been locked out of the parking garage, unable to get to my parking spot and into my home, and I have been left on hold for 20 minutes with no resolution. On another occasion, when there was a massive biohazard mess of vomit outside my unit door from a student who drank too much, the emergency after hours maintenance staff was unable to clean it up until the late morning the next day. Lastly, one of my roommates had been told she did not renew her lease when all the documents clearly stated she did. After many calls to the leasing office attempting to see what had gone wrong, they finally informed her that she was just missing a guarantor signature. These discrepancies have made living life at Aspire rather stressful and I am very unimpressed with the new management.

I’m honestly extremely disappointed with the new management company at Aspire San Marcos. Yesterday, Maslow was posting all over about how much they care about Earth Day and sustainability. Today? Every single resident got a full-color, ink-heavy renewal notice slapped on their door—massively wasteful and completely tone-deaf. If you’re going to promote environmental awareness, at least back it up with your actions. Email exists. Resident portals exist. There would probably be more people that wanted to renew if management actually called each resident and worked on leasing with the intent of actually putting people first and not just throwing paper at them. There was zero reason to waste that much paper and ink other than convenience for lazy, wasteful management with a lack of ideas of how to get renewals. This kind of contradiction makes it hard to take anything they say seriously. It feels more like performative PR than actually caring about residents or the environment. (Which they obviously don’t)

I moved in on August 2nd and everything has been amazing so far! The location is super convenient since it’s walking distance to campus, and having Target right downstairs has been a lifesaver. The apartments and common areas are really clean and well-kept, and the amenities are great — I especially love the pool with the view and the gym. The staff here has been so friendly and helpful, and the maintenance team is quick and responsive whenever anything comes up. Overall, I’ve had such a great experience since moving in and definitely recommend it to anyone looking for student housing!