Aspire San Marcos, san-marcos-tx

I've lived at Aspire for two years, and I was honestly planning on moving out. When I told the office workers, Alyssa called me and took the time to talk through all of my concerns. She was so nice and explained some of the changes happening with the new management team. It actually made me feel a lot better about renewing for my senior year. I've already noticed a huge difference around the property. The staff seems happier and more helpful. The new hall floors are so much better. They used to always smell like dog pee. It's nice to see management actually making improvements to the building. I can finally recommend Aspire to other students looking for housing.

If I could give Aspire at San Marcos zero stars, I would. Living here was one of the most frustrating renting experiences I have ever had. The property was consistently dirty, the walls were incredibly thin, and management seemed far more interested in collecting money than providing residents with a decent living experience. One of the most ridiculous incidents happened when the app used to unlock residents’ doors went down. I was locked out of my own apartment because their access system was not working, completely outside of my control, and I was still charged a lockout fee. Charging residents because your own technology fails is absurd. The move-out process was an absolute disaster. I was charged approximately $1,400 for the full month of July, yet everyone was required to move out by July 15. We paid for an entire month while only being allowed to occupy the apartment for half of it. There was also significant flooding on move-out day that delayed the entire process. Despite the flooding and unsafe conditions, management provided little to no assistance or flexibility and essentially told residents that everything still had to be moved out on time. The girl at the front desk told me the holdover fee would be $1,200 for every hour that my keys were not returned. When residents moved in, Aspire conveniently had plenty of rolling bins available to help transport belongings. When it was time for everyone to move out, there were suddenly no bins available at all. Management’s response was basically, “Oops, sorry,” with no solution and no meaningful effort to help, even though they had hundreds of residents moving out at the same time. To top everything off, my utility bills were the highest they had ever been at the very end of my lease, despite no meaningful increase in my usage. The timing was incredibly questionable and added even more frustration to an already terrible experience. Communication was poor throughout my time there. When residents needed help, management was dismissive, unhelpful, or conveniently unavailable. Aspire made what should have been a straightforward living experience unnecessarily stressful from beginning to end. I strongly encourage anyone considering signing a lease here to think twice. Document everything, take pictures and videos, keep records of every interaction and charge, and do not expect management to be accommodating when something goes wrong. There are far better places in San Marcos that will treat residents with basic professionalism and respect.

My daughter has lived at her for two years and my son for one year, and we have never had any issues with Aspire. I recently reached out regarding my son’s apartment and roommates, who have been extremely dirty. Since my son is continuing to live in the apartment after they move out, I wanted to make sure he would not be held responsible for any mess or damage left behind. Alyssa listened to my concerns and went above and beyond to ensure the apartment will receive a full deep clean once the move-out takes place. I truly appreciate her professionalism, responsiveness, and willingness to help.

I have had such a great experience here. Ever since the new manger came in I can tell there have been some really positive changes! So thankful to have such a great space to call home!!

I have nothing but great things to say about Christian, one of the leasing agents! He was incredibly kind and took the time to answer all of the questions I had. He was very helpful, knowledgeable, and genuinely happy to assist. Thank you, Christian, for the excellent customer service! YOU ROCK!!