Aspire San Marcos, san-marcos-tx

Since the transition from Aspire to Beacon, the complex has taken a nosedive. The trash and spills in the hallways take weeks to clean. The elevators are disgusting and dirty. The elevator hallways are all stained with mud and dirty. Homeless live outside the building on the benches. Maintenance is down to just a few people for the whole building. The new company that has taken over doesn’t seemed to be interested in keeping the complex up to par.

Carley is absolutely wonderful! She is friendly, professional, and always goes above and beyond to make residents and their families feel welcome. As a parent of a college student, it’s so refreshing to see someone who genuinely cares and takes pride in providing excellent customer service. Her positive attitude, helpfulness, and attention to detail truly make a difference. The apartment community is lucky to have Carley on their team! Highly recommend!

If I could give Aspire at San Marcos zero stars, I would. Living here was one of the most frustrating renting experiences I have ever had. The property was consistently dirty, the walls were incredibly thin, and management seemed far more interested in collecting money than providing residents with a decent living experience. One of the most ridiculous incidents happened when the app used to unlock residents’ doors went down. I was locked out of my own apartment because their access system was not working, completely outside of my control, and I was still charged a lockout fee. Charging residents because your own technology fails is absurd. The move-out process was an absolute disaster. I was charged approximately $1,400 for the full month of July, yet everyone was required to move out by July 15. We paid for an entire month while only being allowed to occupy the apartment for half of it. There was also significant flooding on move-out day that delayed the entire process. Despite the flooding and unsafe conditions, management provided little to no assistance or flexibility and essentially told residents that everything still had to be moved out on time. The girl at the front desk told me the holdover fee would be $1,200 for every hour that my keys were not returned. When residents moved in, Aspire conveniently had plenty of rolling bins available to help transport belongings. When it was time for everyone to move out, there were suddenly no bins available at all. Management’s response was basically, “Oops, sorry,” with no solution and no meaningful effort to help, even though they had hundreds of residents moving out at the same time. To top everything off, my utility bills were the highest they had ever been at the very end of my lease, despite no meaningful increase in my usage. The timing was incredibly questionable and added even more frustration to an already terrible experience. Communication was poor throughout my time there. When residents needed help, management was dismissive, unhelpful, or conveniently unavailable. Aspire made what should have been a straightforward living experience unnecessarily stressful from beginning to end. I strongly encourage anyone considering signing a lease here to think twice. Document everything, take pictures and videos, keep records of every interaction and charge, and do not expect management to be accommodating when something goes wrong. There are far better places in San Marcos that will treat residents with basic professionalism and respect.

I had such a great experience with Beacon San Marcos! Carley was so sweet, helpful, and welcoming. Her tour was amazing, and she answered all of my questions. She made the whole experience so easy!

This place is falling apart for being so new. It’s ONLY good for the location. Cockroach infestation in grills on the pools deck. They emerge at 9:30PM sharp. The building itself is infested with silverfish. The ceilings and joints are cracking daily to the point they brought in a third party. The hot tub is regularly down and they also can not afford an out of order sign. It is advertised that the pool deck is open from 10-10 yet the hot tub only is heated from 1-9. The common areas are always trashed with liquor bottles and cigarette burns. Trash valet piles trash outside the chute. But they won’t fail to wake you up on a random Monday morning to inspect your bedroom just a month after the last inspection with only 48 hour notice during a major holiday. The manager stood here and pulled up the email to prove a point and stated that she could see I didn’t open the notice. Maybe that’s a sign you’re not giving reasonable notice. They are in my bedroom almost weekly already for various reasons. I moved in, in January. They allowed my roommate to sign for my bed for the next school year, the same week that i moved in forcing me to not be able to renew. I was not given a bedroom key for 3 days. The flooring through my unit is wavy and lifting. They offer free printed pages a month but they just can not add me on since i moved in mid year. The free coffee machine is currently not working. They replaced the flooring in the gym which no one wanted and was perfectly fine, it took nearly 4 days longer than the quoted time. They also flat out lie about having a 24/7 security officer and left me on read when inquiring more details. I was stolen from at the pool deck by a non resident and found out that is a common problem that nobody will do anything about. There’s actually a “curtesy officer” a SMPD cop who just lives there. I’ve seen him one time in 2 months. He’s almost like a myth.