West Run, morgantown-wv

We paid for a premium apartment and this is as ghetto looking as it gets. Our cabinets are cheap, looks like they were pulled from HUD housing and are mismatched; counter has chips and chunks missing, vinyl flooring has rips. Our HVAC doesn't work, stove falls forward when you open the oven door because it is not installed correctly. Dishwasher leaks and falls forward when you open the door and pull out the trays and also pushes in under the counter when you close the door because it is not installed correctly. Outlet doesn't work. Washer sounds like an airplane flying over when it spins out and doesn't drain the water, so your clothes stink. I asked three times to see our apartment before move in day and was denied. Now I know why. Paying for a premium apartment and they gave us the cheapest, crappiest apartment they had. Getting royally ripped off and screwed. Would give zero stars if I could! Corporate has no phone either which is totally sketchy. Whoever owns this place should be ashamed of the scam they are running. As an ADULT, I am embarrassed to have people over because this kitchen is junk! We have mice too!!!!!!! It wouldn't let me post the dead mouse we caught.

I have lived in west run for now 3 years, if you are looking for somewhere that is cheap and that is the only thing you’re worried about then move here. Besides that, the leasing office staff is very friendly but not helpful in the slightest bit, everytime you have a concern or maintenance request they will tell you to email some email and you will never hear anything about that concern ever again. Quite literally the only valuable things about these apartments is there’s a flat rate on water and you don’t have to share a bathroom with your roommates. The WiFi is going to go out once a week for no reason, the leasing office is gonna be no help for literally any problem you have they’re just gonna tell you to email a help email that nobody responds to or looks at, and the cherry on top is that I’ve been waiting for my bedroom window to get replaced for 4 months and every week I get a different “your window will be installed at some point during this week” email. You’ll be shocked to learn that I’m still waiting on this window replacement and for some reason nobody can give me a real timeline as to when to expect the installation. If you seriously have any other option please save yourself the headaches.

Had a really great experience touring West Run! The staff was super friendly and helpful, and I was really impressed with the pricing and the property overall. The tour was informative and made it easy to get a feel for the community. Definitely a great option for student housing in Morgantown!

Took a tour here some time ago and was so happy with my experience.I could tell everything was really cared for and nicely maintained. Also, the staff made me feel like I’ve known them well beyond my visit. The amenities are also a huge plus!! Loved my unit, so excited to move in.

Very helpful and friendly staff; never had an issue. Both leasing office and maintenance are professional, friendly, and welcoming. The apartments themselves are suitable and comfortable for the price. The leasing office itself, along with gym and printing room are great bonuses. The only issue is with Single Digits, the internet provider, thus 4/5 stars. They’re separate from Westrun, so, you have to contact them directly. Never had a big problem with them since living here for 4 years until recently. Their customer service is extremely mixed in quality, with some reps being abysmal. My roommate and I had to steer every conversation and even that was difficult. It took a month to get a on-site technician when my internet was basically unusable and even then it was a month later before it was suitable for use. Overall, very positive but Single Digits was a nightmare to work with. But Westrun itself is great.