Domain at Town Centre Apartments in Morgantown, WV, morgantown-wv

I would not recommend living here. The leasing office has consistently been unhelpful and often comes across as rude when residents ask questions or raise concerns. The amenities are poorly maintained and the biggest issue is the pool. It is nearly July, and the pool still has not opened. Residents pay for access to these amenities, yet management has provided little to no communication about when it will be available. Meanwhile, other apartment communities and public pools in the area have been open for weeks. The condition of the pool is unacceptable.It was full of nasty green water from being uncovered, and I have personally seen tadpoles and mice in it. Then it was drained to only be refilled with more rainwater which is getting gross.Residents who pay extra for pool-facing units are essentially looking at an unsightly, poorly maintained area instead of the amenity they were promised. Beyond the pool, the rent is expensive for what you receive. Maintenance and upkeep appear lacking, appliances are unreliable, and the overall construction quality feels poor. For the amount charged, residents should expect better communication, better maintenance, and amenities that are actually usable. Overall, management’s lack of responsiveness and the poor condition of the property make it difficult to justify the cost of living here. **photos were taken last season while pool was considered open…

My son and daughter recently moved into an apartment at Domain Apartments, and their experience has been extremely disappointing. When they took possession of the apartment, they discovered what appeared to be a strong odor consistent with pet urine and feces throughout parts of the unit. The odor was especially noticeable in the carpet and mattress, raising concerns about the condition of the apartment and potential indoor air quality. We immediately notified management and requested that the apartment be inspected and the source of the odor properly remediated. Instead of promptly inspecting the apartment, we received a series of emails instructing us to live with the problem until maintenance had time to address it. We were told that we could "scrub and clean it" ourselves, that the mattress should remain in the apartment or we would be charged a removal fee, and that even if the odor originated in the subfloor, it was unlikely to be replaced. We were led to believe that the response would likely be limited to cleaning or replacing the carpet rather than determining and correcting the underlying cause. As of this review, no one has inspected the apartment despite our repeated requests. We leased what was represented as a move-in-ready apartment and expected it to be clean, sanitary, and fit for occupancy. Instead, we have been left trying to resolve conditions that should have been addressed before the apartment was turned over to new tenants. Because we believe these conditions have not been addressed in a manner consistent with the minimum standards established by Article 1751 of the Granville Housing Code for safe and sanitary residential housing, we have requested assistance from the Granville Building and Housing Inspector to investigate the condition of the unit. If the inspection confirms that the property is not being maintained in compliance with applicable housing standards and the issues remain unresolved, we intend to pursue all remedies available under the law, including a civil action against the apartment complex and its management. We hope management takes this matter seriously, conducts a thorough inspection, remedies the underlying problem—not simply the visible symptoms—and ensures future residents receive a clean, sanitary, and habitable apartment.

This is a 2 year review in the making: CONS: They moved me into a dirty apartment with bugs coming out of the sink. There were spiders everywhere, in each corner. Dont get a ground floor unit. After telling them to move me out into a different unit, the bug situation was better. The couches were absolutely disgusting. I found a sock under the couch seats. Upon request (finally), maintenance took the couches. The kitchen cabinets were gross. Looking for a quiet space? Not here. This is a complex with noisy students who stay up playing music and loud volleyball in the court, right next to the building. No escaping it. I have had the biggest issue with this. No peace. The office's phone line disconnects when I'm trying to reach them. The stoves make the smoke alarm go off every time. I make eggs, and it's enough to cause them to go off. One of the biggest issues living here. They gave me only a 2 DAYS NOTICE for a roommate moving in. She was granted ACCESS to my apartment before I was even told. They said it was an "emergency situation," but that is still absolutely NOT okay. This was absolutely ridiculous and left me feeling very vulnerable. There are constant wifi outages. Administration tried to get me to pay $300 dollars for pool bands I never got when I signed the lease. Maintenance is allowed to walk in at any time into the apartment without notice. This was the single biggest reason why I wanted to move out of Domain. In the lease it allows them to come anytime they want. They left the Bedroom door A unlocked and then came back without notifying me to lock the door. I have a cat and he could have run out. I approached my apartment while a maintenence worker was leaving my apartment. This was very upsetting and scary. It was not the maintenence worker's fault specifically, but it was not ok. Maintenance head resolved this and was very kind enough to make sure it didnt happen again. However, hard to forget that experience. It's truly a breach of PRIVACY. They paired me with 2 separate girls in separate instances for a room mate that have cat allegies. I have a cat...?! When both the potential move-in girl and I were confused on the situation, we spoke to Domain and they gave us unclear statments. When I asked, they would not give me a simple statement of whether the girl was moving in or not. PROS: A fantastic location. Walking distance to the university town center. The staff at the office has always been nice. The convenience of the mailbox in packages are helpful. Office hours are great. Maintenance requests are quick and taken care of fast. ----- However, all in all, compared to where I am currently living in Morgantown, Domain was better.

Don't live here. At first when you tour the place you think the amenities are nice; a gym, a pool, and a lounge are all something that students would enjoy. However, the gym often has equipment that doesn’t work and is broken, the pool is frankly disgusting for how much they sell it towards possible new residents, and the lounge is never stocked. When it comes to the pool, it was open for when I first moved in August 2025. It had a lot of dirt and grime in it as if it hadn’t been cleaned before the water was added and having stayed there for almost a year I can attest that they didn’t clean it. The pool did not open until July eighth, one week before those who didn’t resign their leases were supposed to move out on July seventeenth. This was extremely frustrating because despite the fact that I didn’t resign my lease, I still had to pay for a full month's worth of rent for July, which means I paid for a pool that I didn’t get to use because I was busy moving out. Rent is another issue. Because you have to pay a full month's rent in July, you will also have to pay the electricity bill as well. It is not told to residents that you will be paying two months worth of electricity, rather than one month. During the winter, it got very cold and the units were not well insulated because they are poorly made. My window’s seal was non-existent, as with most of the windows in the unit, which meant when we were having the unprecedented cold, I was stuck in my bedroom where it sometimes felt like I was sleeping outside. I put in a work order for the windows to be sealed to keep the heat in and the cold out because me and my roommates were paying a lot for the electricity bill. Maintenance didn’t seal it, yet they told me they did despite the fact that I slept in a room that was as cold as the inside of a fridge. You have to pay renters insurance through a third party, which should’ve been a red flag to me and my roommates. Once you move out, within the contract you sign it says for any damages you will be billed 4-6 weeks after you have moved out. This is misleading, as they don’t account for the third party to bill you for the insurance that you still have to pay despite no longer living there. This is made an even bigger problem when it’s billed to your portal…that you can’t access once you have moved out. There were many instances where I would ask for maintenance to fix something but they wouldn’t, yet I would receive a message that they did complete the service. They barely plow the parking lot when it’s covered in snow and they don’t salt it, meaning it’s impossible to get out of your spot when you need to get to class. The communication is lacking between Domain/Greystar and their tenants. This is frustrating and stressful, especially when they are charging so much for such poor quality amenities that they pride themselves on. You can’t even speak to the property manager directly, you have to go through the leasing office and it’s possible that your message will not be received. Don’t live here. It’s not worth it. The units are poorly built, their amenities don’t work/aren’t accessible most of the time, and you will spend a lot more money here than you ever thought. There are better places around Morgantown; better quality and better property management. If I could go back in time, I would never sign to be here.

I like the shuttle bus system, amenities somewhat, and proximity to the Town center, but that might just be it. I had an issue with moving when I just got here due to an ESA. I felt like there was not enough accommodation or consideration in that situation, which left a bad taste in my mouth, and I have been turned off from Domain since then. In addition to that, seeing dog excrement every time I walk past the lawn is a major turn-off. I have learned my lesson when living in pet-friendly accommodations. Maybe I have unrealistic expectations, but ideally, those are things I would change. This is an older build, so living on the third floor with no elevator is insane, especially when grocery shopping. Although I am not usually free, Domain also hosts a few events, which is nice, so that's about as much as I have to say for now.