Canvas Townhomes Morgantown, morgantown-wv

Visited Canvas to see about off campus housing. It is in a very quiet area. The amenities are some of the best seen compared to other places. See the upgraded version and middle of the road furnished. Tour guide was great and answered all our questions

Our townhome unit had some areas that needed attention (flooring, cleaning, and some maintenance issues) upon move in. The community manager, Avery West, was our contact person for all of the concerns. Avery was very quick to respond to emails and phone calls and very quick to make everything right for us. He was very professional, kind, and patient with all of our concerns. He went above and beyond to make sure everyone in the home were satisfied with the living spaces. Great customer service!

This place is amazing! The rooms are huge! The townhomes are really pretty, with great views too! It’s a great place to live because it’s quiet, it’s also been a great place to meet new people. The office is great at checking on you to make sure you’re doing well. Maintenance has also been great anytime I’ve needed them, they usually take less than a day to fix whatever is messed up.

Noelani was so great to work with. She made the leasing process easy by explaining every step. I would highly recommend her

My experience with leasing at Canvas was honestly really frustrating. My family, my future roommate, and I spent around two weeks in April working through everything needed to finalize signing for a 2-bedroom townhouse. We toured multiple times, completed the pre-information they requested, communicated consistently with staff, and were told that taking a little extra time to move around finances would be okay. On a Friday, we were told we had until Monday at 5 PM to sign the leases. My roommate signed Sunday, and I signed Monday morning within the timeframe we were given. While I was actively signing, Canvas called my roommate and told her they had already given away the last available 2-bedroom townhouse to someone else. This was incredibly upsetting not only emotionally, but financially. Hard credit checks had already been run on us, money had been moved around to make this work, and we genuinely believed the unit was being held based on the deadline they provided us. Had we been told the unit was still actively being offered to others before the deadline expired, we would have handled things very differently. We ultimately still signed because there weren’t many remaining housing options this late in the process, but now we are being placed with a random roommate situation that we originally worked very hard to avoid. I’m hoping the actual living experience is better than the leasing process, but I do think future residents deserve clearer communication and more transparency during signing.