Prism 23, macon-ga

I lived here for two years and just recently moved out. First, every summer I am plauged with gnats that come up from the drains. I have never experienced this in any apartment I've lived in. The outside is covered in flies and mosquitoes. Probably because of the dog feces or because they don't spray. You can't step outside without being eaten alive. Two, Mold. There is mold in the windows and in the bathroom. The toilet and tub attract mold that I had to clean every week. I even had a friend who had mold grow on her walls. Three, I was charged $75 for a partial paint job because there are scuffs on the wall and chips in the paint. This is normal wear and tear. To charge for this is disgustingly greedy. Especially since you should be painting after someone lives there for YEARS. The only reason I am giving two stars is because of the kind interactions I've had with the front office. The only time I've had a problem with them is when the regional manager instructed them to put the disgusting trash can, that has been outside my door since I moved there, in my house. All of a sudden the trash policy was being enforced after years. Which would be fine. I don't mind being charged, but they entered my unit absent an emergency to put filth in my home. It was invasive and incredibly unsafe. My dog has treally bad allergies that causes painful and itchy patches on her skin and hair loss. She had a flare up while I was not home because of this decision. They gave me notice that they were going to fine me, (a small price to pay in comparison to brining that filthy thing in) but no notice was given to enter my home. All that for the trash lady to be inconsistent with picking up trash. She will find any excuse to leave hot summer garbage infront of my door all night. Sometimes no excuse gets provided and I'm stuck confused. Finally, they switched us from key cards to using our phones. This would have been great if the app actually worked. It worked for some people and not for others, and even for the people it did work for, that depended on the apps mood. They ended up having to give key fobs to everyone. It was a huge inconvenience. In all, I blame the horrible management company and the new manager. Things like this never happened when the old office manager was here. If you are intent on moving there, I wouldn't speak to anyone besides Payton. He is the only one left that has consistently been kind, helpful, and present.

I just moved into these apartments about two weeks ago. The greatest benefits I saw in these apartments were the safety it provides (gated parking lot, card keys for all entrances, etc.), the location to the downtown area and Mercer university campus, and the added facilities such as the gym, study rooms, and rooftop terrace. The office can sometimes be difficult to reach if you have an issue, especially during the summer and before moving in. Understanding the financial breakdown and learning how to pay can be confusing as well. The move-in process was rather jumbled. My roommate did not receive a mailbox or room key until later, we did not receive a trash can for the trash pickup until I specifically asked, and the apartment was very dirty despite the office claiming it was cleaned prior to move-in. Despite these initial issues, I still stand by the benefits that I saw prior to moving in. The spaces are good, it's safe and generally clean, and the staff are helpful.

Just applied for a 2 bedroom apartment that the website stated was available, paid the application fee, received an approved email only to receive a call 30 minutes later that the apartment is not available. The only availability will be 3 months away but my daughter's classes start at the end of this month. I asked if I could have the application fee refunded but was told no. The young man that called me was very nice but I believe that if false information was given on the website I shouldn't be held to the $30 application fee. If the website was correct and stated there was no availability I would not have paid the application fee. This may be something the company wants to look into. Again, the young man was very kind but these policies are unfair. My advice, call and ensure there is availability before filling out an application. Back to the drawing board for us, we're bummed too because the apartments looked beautiful.

Living here wasn’t the best, wasn’t the worst. Always loud, and common areas were relatively dirty and unmaintained. The staff, while initially super friendly, were really hard to work with and lacked answers to any questions that were asked. Multiple times I would go to the leasing office to speak with someone and neither managers were ever there. I’m not sure if they were always late or always left early or what, but Payton was the individual always there. He typically directed me to one of the managers for my questions. I have also had a really unfortunate experience here after moving out. I moved out in early July (2 weeks before my lease expired) and the staff refused to schedule a walk through with me to ensure no charges were going to be posted to my account. Prism refused to provide a checklist for damages upon move in so upon move out I was charged for all damages that existed prior to the execution of the lease. They also charge exorbitant fees for cleaning and paint touch ups. I was charged hundreds of dollars for 2 minor preexisting wall scuffs and for minor and light bathroom cleaning. I am sure a large part of these issues stem from their corporate structure, but I promise you can find less expensive, better quality, nicer apartments that come with a large upgrade in terms of customer service/support, grounds, and landlord/office staff.

I’ve been living here for a few months and absolutely love it! The staff is incredibly friendly and always willing to help. Maintenance is amazing; work orders are usually completed the same day. There is always plenty of parking, and the apartments are beautiful and well-maintained. Payton has been especially wonderful; he’s extremely knowledgeable about the property and always goes above and beyond to help.