PTLA Property Management, ellensburg-wa

I lived at Greenpointe Townhomes (the Greenpointe complex at the corner of 18th and Walnut) for five years, and I cannot recommend renting here. It was easily the worst apartment experience I've had. I rented a unit at Greenpointe from June 2021 - June 2026, and through that time the biggest issue was management and maintenance. Maintenance requests regularly sat for weeks or even months before anyone addressed them, despite repeated phone calls, office visits, and resubmitted work orders. The maintenance staff themselves often seemed to be doing the best they could, but they were clearly overwhelmed and severely understaffed. Communication was also extremely poor. We repeatedly requested to be notified before maintenance entered our apartment because we had pets that needed to be secured, but they almost never gave us advance notice, despite promising over and over that they would going forward. Key management was another ongoing frustration. When I started the lease, and later when my two roomates joined the lease a year and two after, it took several weeks to receive working apartment and mailbox keys because we kept being given the wrong ones - ones that didn’t work along with mailbox keys that opened other tenants' mailboxes. The office staff were also difficult to work with. Phone calls often went unanswered, and when someone did answer, they weren't always helpful. Eventually we had to start visiting the office in person because getting anyone on the phone became nearly impossible. On more than one occasion, we watched staff lock the office doors in the middle of the day as we walked up, without any prior notice that the office would be closed, which was frustrating. They also rarely responded to our emails. Management's enforcement of rules also felt inconsistent. We received a notice threatening eviction if we didn't remove a small side table outside our front door, even though neighboring units regularly stored multiple bicycles, motorcycles, and other large items that completely blocked portions of the sidewalk for months without any apparent action being taken. We understood being asked to remove our table because that rule was in the lease, but the selective enforcement was frustrating and hypocritical. To be fair, not every employee was bad. Several maintenance workers genuinely seemed to care despite being overworked. Aiden in the office was particularly helpful during move-out. He clearly explained the process, estimated our final charges accurately, and was one of the few people throughout our tenancy who I felt communicated professionally and respectfully in a genuine effort to make our tenancy a good experience. Unfortunately, a handful of helpful employees doesn't make up for years of poor management, delayed maintenance, lack of communication, and a property that felt neglected despite being advertised as ‘newly renovated’ upon initial move-in. For the amount of rent we paid, the experience simply wasn't worth it. I would strongly recommend looking elsewhere.

Poorly run. Apartment are mediocre. I lived there for a few years and was never able to get in contact with the management. Couldn't report immediate issues. They wouldnt answer phone calls or emails which jeopardized my ability to move into my next place. Laundry is expensive and need to be run a few times to wash and dry properly. The gym is poorly stocked and often closed. Rent stayed consistent if I signed 6 months ahead of time. Also most positove reciews are made by ptla staff. Overall would not suggest.

I cannot recommend you rent from this company. TL:DR Throughout my tenancy at Greenpointe, PTLA had no organizational skills, no properly trained maintenance team, and not enough staff. The apartment is in poor condition with fragile and cheap construction. BE CAREFUL using the wall heaters, ours were dirty and had spit flame&smoke, and when we brought up our concerns, maintenance only said "yeah they do that". My roommate moved in a year before me to a broken oven/stove and a mail key that didn’t work. It took PTLA a month to fix both issues, and when they did bring in the new stove/oven, they damaged the door, door frame, footing, cabinets, & dishwasher door along the way. On the occasions when we needed a new mail key and house key because we added someone to the lease, we kept receiving the wrong key. It took multiple weeks to finally get the correct keys. Every maintenance request takes weeks or months to be fulfilled no matter how often you call or go in to complain. Eventually it got to a point where they stopped answering my phone calls and we had to resort to going to the office in-person - and multiple times we saw them locking the office doors as we approached, apparently closing the office mid-day without any email sent out to make tenants aware of planned (or unplanned) closures. We also noted multiple times in our work orders and asked management in-person to ensure maintenance would call us before entering our unit, due to us having pets in the apartment, which was a request they never followed. We went without hot water for 2 weeks before they finally fixed it. Our FORTY year old heater was tripping the breakers, and after being told three times to just turn it back on again and contact them if it happened again, they finally sent a company who pulled out our washer and dryer to access the heater - where we discovered that the dryer exhaust vent had been improperly installed for most likely the entire time we had been living there, leaving a buildup of lint behind the machine. We had the company leave the w/d unit pulled out and unplugged and asked PTLA to clean out and reinstall the machines. After a round of calling back and forth PTLA decided to purchase a new w/d but did not contact us about it at all. We did not have a warning to put pets away or to move furniture. We learned about it when they were at our door with the machine on a dolly, leaving our one roommate who was home at the time to try to move our downstairs furniture around to make room. Similar to the Oven, the w/d was haphazardly brought into our unit with damage to the door, door frame, and floor. Weeks after our request the maintenance guy from another property brought the proper tools to clean the duct out. EXTRA NOTES We had a small outdoor table that fit under our front window so we could have plants on display. PTLA gave us a warning to remove it within two weeks. Our neighbors have all had their own choice of decoration in a similar area. One was a catio that took up space but wasn't hindering to those on the sidewalk. The current neighbors (as of our moveout) have had 3 bikes and 2 motorbikes stored on the sidewalk in front of their unit making it entirely unwalkable. It has been that way for over 7 months with no evidence of change and, hypocritically, no sign of PTLA addressing the issue. MOVE OUT This part actually went well. The only thing wrong was that it was near impossible to call anyone to schedule a meeting to talk about what is expected of us. But once we did get in contact with the property manager Aiden, he was very nice and clear in his communication. When we did our walkthrough he told us exactly what he expected we would be charged and it ended up being similar. It did take 2 weeks to get our final invoice when they told us it would be the next day or two, the delay being because of understaffed maintenance not having time to walk through. All around this apartment was not worth the headaches these events caused for the price we paid.

The apartment is cozy and conveniently located near the school perfect for students or small families. The staff has been very welcoming and always quick to help, from the move-in process to resolving any issues that come up. Overall, it’s a great place to live with a peaceful and friendly atmosphere.

I live over in the Rainier Apartments located in Ellensburg that is owned by PTLA below is a review I decided to repost on their main page since new renters are going to be coming here first and should get to see what they are buying into. Also I have to keep editing this post for it to appear publicly either PTLA or google is trying to suppress the review. Living here for a year now and this complex is nothing but disappointing. Maintenance requests take forever to be resolved, the property is not maintained which is apparent once it gets dark and only a handful of exterior lights come on, the pathways are not cleaned of snow nor is there any sand or ice melt put down which is 100% their responsibility. The laundry room is a joke with aging machines that don’t clean anything so I’ve resorted going to the laundromat across town if I actually want clean clothes. There is only a single dumpster for the 18 building complex that gets overfilled regularly and maybe dumped once during a normal week and once in two weeks if there is a holiday which shows from the picture posted. Management is nothing but rude and hostile when you have an issue no matter the size. The only thing this place has going for it is that it’s slightly cheaper than other apartments but at this point it might be worth kicking in the extra 100 or so dollars to rent at a non PTLA managed property so that you actually feel like you are getting what you paid for.