Wellington Lodge, London

Absolutely! If you are interested in staying with Wellington Lodge again, visit the My Account section and follow the links for rebooking.

You can pay by credit/debit card or direct debit. You can pay by logging in and clicking on Make A Payment.

Each city has dedicated managers for all the properties; you should be able to find out your manager's name by speaking to the staff at reception. The manager may not always be in your building as they may manage several properties.

Reception hours vary from property to property; most properties will advertise their opening hours at reception.

Some of the properties have comfort cooling systems and some do not.

Your window may have a restricting device that limits how far it opens. It’s there for your safety so it’s important that you don’t disconnect or damage it, or let anyone else do so. If the window fittings do become damaged, you need to tell a member of the property team straight away. The Property checks all the windows and their fittings regularly, to make sure they’re all safe and working properly. Depending on the floor you live on, it may be possible to derestrict your window upon request and with approval from the management of your property. Please speak to your reception team.

Please contact your team at the reception desk and they will guide you.

The Property doesn’t offer this sort of service. The Property is only responsible for your accommodation.

For health and safety reasons the property asks that you do not try to replace light bulbs yourself. You just need to raise a Maintenance Request Form via the My Account section. Once logged, the form will go directly to the maintenance team. Issues are rated on severity, so if it is a busy time please bear with the property as it may take slightly longer for the property team to get to you than usual.

You just need to raise a Maintenance Request Form via the My Account section. Once logged, the form will go directly to the maintenance team. Issues are rated on severity, so if it is a busy time please bear with the property as it may take slightly longer for thw property team to get to you than usual.

Many of the properties have a car park for students. There is a weekly cost for booking a car parking space, but you can choose to pay this in instalments.

If you leave university during your stay with the property you will still be liable for the rent as per the tenancy agreement. Please check the cancellation procedure accordingly.

In most of the properties your wireless connection speed will be 25Mb. There is the option of upgrading online to 32Mb. You can even choose to do this for a month at a time.

In most properties you can bring small appliances for use in your room, but you will be solely responsible for any risk associated with them.

If something is stolen from inside your flat, or there has been a break-in, please contact the police and then inform the reception team. You will get a crime reference number from the police which may help you to recover the cost of the items, depending on your insurance cover. The police will usually contact the property to obtain the CCTV footage from our Security and Safety Teams to assist them in any criminal matter.

The property has dedicated on-site Service and Safety teams – which means that there will always be someone around who can help you with things like new keys. Part of their job is doing patrols of the site and attending to incidents, so don’t worry if there is nobody at reception. You can also install the MyUnite app, which will connect you directly to the Emergency Control Centre if you are locked out.

Where possible the city teams will try to help you resolve your issues – when a group of new people live together for the first time disputes can happen, so a bit of time can help to sort the problems out. If the problems are more serious then the property team will always try to move you to another flat if there is room available. The Property take any form of anti-social behaviour, such as drugs or bullying, very seriously and investigate any complaints.

In emergencies each cancellation request is looked at on a case-by-case basis and an early release is at the discretion of the manager.

All the show flats, and the images on the website, are representative of a particular room type unless labelled otherwise – however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team as there is often something the property team can do. Where there are other rooms available the property will offer these as an alternative. To move room you will need to complete new tenancy paperwork, and there may be a small charge to cover the cost of making your original room ready for a new tenant.

All flatmates are responsible for keeping the communal areas clean and tidy. The Property even have a template for a cleaning rota to help you and your flatmates get organised! If you cannot reason with your flatmates after speaking to them then please report it to a member of staff at reception and the property will try to help.

Speak to a member of staff at reception and they will ask a member of the Service and Safety Team to come to help you.

All the properties are non-smoking throughout so please speak to your property team to ask where you can smoke. There are usually outside areas for you to smoke with ashtrays provided.

The property take in parcels or mail for you during the opening hours. The property will sign, let you know something has arrived and store it safely until you get back. To pick up your mail you’ll need to bring along some photo ID when the property is open, and sign for it. The property can only hold parcels and mail for a week as they have limited space. If you can’t make it in person within a week, someone else can pick it up for you – they’ll need the confirmation of delivery that the property sent to you and your photo ID. If you haven’t arranged collection within a week the property will not be able to hold your parcel for much longer, as the property will need to free up the space for other people's parcels. The property won’t accept anything we think may contain offensive, dangerous, illegal or illicit material and/or anything that’s too big or heavy to store. The property can take anything up to 15kg in weight and 30cm x 40cm x 50cm in size. The property will do there best to look after parcels safely but, in the unlikely event of something going wrong, The property won’t be liable for any damage to, or loss from, any parcel that you’ve authorised the property to accept on your behalf.

You just need to raise a Maintenance Request Form via My Account, or alternatively check out the MyUnite app, which will allow you to log maintenance requests easily from your mobile device. Once logged, the form goes directly to the maintenance team.

The property wants you to consider your Wellington Lodge room as your home and are happy for you to have guests to stay. All the property ask is that you let the on-site team know and that you consider your other flatmates and treat them with courtesy. You are responsible for any guests that you have staying with you and are liable if they cause any problems.

You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let us know and the property will arrange for someone to be there to greet you and make sure you get the keys for your new home.

The property will need your signed tenancy agreement and payment information before you move in.

There may be many different transportation options but you can pre-book a cab-link to the property before your arrival.

The easiest way to get directions would be to search the postcode on Google maps and find the directions on there.

As the property will be preparing the room for your arrival, they will not be able to store any luggage for you before you arrive.

If you are having anything delivered before you arrive just make sure someone knows that it will be arriving there. You can notify the staff at the property of this so they can look after the parcels for you.

That’s fine, you can arrive at any time that is best for you and the property will get someone to come and let you in and get your keys for you.

You can collect your keys from reception when you check in. Just come straight to the main reception with your photo ID and they will have the keys ready and waiting for you.

It is best to speak with the staff at the property to find out if this is ok. If it is only for an evening or two, that is usually fine.

It’s really important that your rent is paid on time. Your first instalment before moving in covers the first part of your tenancy.

These hours can vary from property to property and as business dictates. Most properties will advertise their opening hours at their reception.

Please bring an official form of ID with you e.g. passport or provisional/driving licence. If you have not already returned the original signed tenancy agreement you should also bring these with you.

The standard tenancies have fixed dates and cannot be changed. However if you are looking to move in earlier it may be possible to book an additional short stay tenancy, this will involve signing another set of paperwork and you will be charged for any additional nights.