Question 1

Can I choose who I live in a shared flat?

Accepted Answer

When choosing your room on the portal system, you can view the age, gender, “likes and dislikes” of anyone else who has already booked into that flat. Or if you know who you want to live with already, follow the group booking procedure which you can do online.

Question 2

How do I book?

Accepted Answer

To book you can click the ‘Book Now’ buttons on our website and register with us to book the accommodation you want online.

Question 3

Can I view the property before booking?

Accepted Answer

Of course. Viewings of rooms can be taken throughout the year with at least 24 hours’ notice needed to be given. We can also arrange Skype Viewings for you. Please inform us and we shall be more than happy to arrange a viewing for you.

Question 4

Can I choose a certain room?

Accepted Answer

Yes. The sooner that you book your accommodation the more likely you are of getting a certain room. Dependent on availability.

Question 5

How and when are rooms allocated?

Accepted Answer

Rooms are allocated on preference. Please enter preferences when booking through the website and followed up booking form.

Question 6

Can I move in early?

Accepted Answer

Yes, dependent on availability. Please speak to the booking team.

Question 7

What documents do I need to bring to the property when I move in?

Accepted Answer

Please bring an official form of ID with you e.g. passport or provisional/driving license. If you have not already returned the original signed tenancy agreement you should also bring these with you.

Question 8

Where do I get my keys?

Accepted Answer

You can collect your keys from reception when you check in. Just come straight to the main reception with your photo ID and they will have the keys ready and waiting for you.

Question 9

Can you store my luggage if I get it delivered to site before I arrive?

Accepted Answer

As we will be preparing the room for your arrival, we will not be able to store any luggage for you before you arrive.

Question 10

I haven’t yet signed my paperwork, can I still move in?

Accepted Answer

We will need your signed tenancy agreement and payment information before you move in.

Question 11

What time can I move in from?

Accepted Answer

You can move in any time from the start date of your tenancy onwards. We can accommodate around your needs.

Question 12

Do I need a TV licence?

Accepted Answer

TV licences are given for the communal kitchen areas but if you are bringing your own TV for your study room a licence is required.

Question 13

How do I log repairs?

Accepted Answer

Any maintenance issues are to be reported to reception a member of our team will log this and the issue will be resolved as soon as possible.

Question 14

What is the policy on guest staying in my room?

Accepted Answer

You may have occasional overnight guests but not to have overnight visitors longer than two consecutive nights. Ensure that any visitors sign in at reception on arrival and on departing the building.

Question 15

Will my cluster be cleaned?

Accepted Answer

Your rooms and cluster kitchens are cleaned for when you arrive. Once you have moved in you will be responsible for the cleaning of your room.

Question 16

What is the security is available?

Accepted Answer

24 hour CCTV is available across all our sites. The building is also monitored 24 hours a day by staff, Student Ambassadors or Security. Secure key access throughout the buildings.

Question 17

Can I smoke anywhere onsite?

Accepted Answer

Smoking is not permitted anywhere inside of the building but facilities are provided on the exterior.

Question 18

How can I pay if I’m an overseas student?

Accepted Answer

Pay to Study offers a fast and secure way to send payments globally at no cost to the payer or the payee by using a simple 3 step process.

Question 19

How can I pay for my rent?

Accepted Answer

Payments of direct debit can be set up upon signing of your Tenancy Agreement or rent payment can be paid in one full instalment on or before arrival. We currently accept Bank transfers and cheque details of which will be given in you accommodation pack.

Question 20

Can I leave early and get the reminder of my rent back?

Accepted Answer

You will be liable for the full rent specified in your tenancy agreement unless a replacement tenant is found.

iQ Bloomsbury, London

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