Edge Union Station, worcester-ma

I would like to recognize Cameron at The Edge for the outstanding support he is providing to residents. Cameron consistently goes above and beyond his level of authority to assist and help resolve concerns whenever possible. The property itself is beautiful, modern, and offers many great amenities. However, as a newer development, it has experienced some significant maintenance challenges. Throughout these situations, Cameron has remained professional, responsive, courteous, and genuinely committed to helping residents find solutions. His dedication, positive attitude, and willingness to assist make him an excellent ambassador for The Edge management team. Thank you, Cameron, for your professionalism, patience, and exceptional customer service.

The only reason this place even gets two stars is because Cam, the concierge, is working his tail off to make this place livable, where Management apparently has no such concerns. Cam is excluded from my critiques on responsiveness by the company. They recently dropped prices too, so at least if you make the mistake of living here you know you’ll be getting a much better deal than day one residents who have been suffering through this company’s incompetence. This is just another private equity garbage hole, avoid the headache. If you enjoy your fire alarms going off randomly at all hours, having your electricity shut off all day at twelve hours notice to accommodate their poor construction planning, having random fraudulent charges tacked onto your account every month that you have to constantly fight with management over, being ignored by said management for days and weeks until they feel personally insulted at being called unprofessional (at which point they suddenly produce the ability to write paragraphs, none of which address the issues you bring up- at requests for that they suddenly fall silent again for days to weeks at a time- if not indefinitely), enjoy always having to worry about the messy mail situation (took them three months to give me my mailbox key and there is no clear place for packages to be left, so they end up outside everywhere in a place where the likelihood of package theft if high- poor Cam is watching all day which is not a sustainable solution), and overpaying for amenities you will never get then this place is for you! You will receive zero communication from Management about their construction schedule, possible issues with your apartment as a result, they never adhere to the legal requirements for notice of major disruptions of utilities or building functionality, and when asked about issues they mostly just ignore you. Three times they have done major utility work with little or absolutely no warning to me, each time I had to spend days trying to get answers from management. Each time i was treated with dismissal or sent what read like an insincere, automated response

I have been a travel nurse for over 7 years and have been in MANY different living situations. As a professional who travels often and owns his own house, this has been one of the best experiences I have had with travel housing. From the beginning leasing was AMAZING! I contacted them Thursday and was moving in Tuesday of the following week. Van is always responsive and there is never a surprise. He is upfront about everything and gives you honest expectations. The units are spacious and has great character with exposed brick walls and loftish accents. Large walk-in closets to store all your things and an open bathroom plan for any additional stuff you might have. Anytime I had an issue for maintenance it was addressed within a few days. They do their best to match you up with a compatible roommate and address any issues with behavior IMMEDIATELY. Ms. Sherry in the leasing office works around the clock to ensure residents are SAFE and as comfortable as possible. I read the reviews... Most of the people probably did not pay their rent on time, smoked in the apts, had multiple guests, or some other issue that was not allowed by the leasing agreement that signed initially. All of these issues are addressed by management and is probably why they had a bad experience. For those who are looking for temp housing or if your are a traveling professional needing a short term spot, reach out to the Edge! There is even a space for gatherings, pool table, and a gym. I have had a few gatherings there and all my guests were comfortable and loved the space. Get a mattress topper from Walmart and you are all set. Thanks again to the Mgmt team for all that you do and have done for me!

I’m a current resident at The Edge and I love it. The leasing team of Michaela and James are great. Very professional and accommodating. Maintenance here is top notch. Jarrod goes above and beyond. I would recommend the Edge to any students or young professionals looking for a great place to live all wrapped into your monthly rent. Easy and convenient!

I enjoyed my stay at the Edge for the couple of years I was a resident there. Sherry was a great landlord and was very responsive and helpful to any and all issues that I had while staying there. My apartment was well furnished and I really enjoyed how the placement of roommates was. Getting my personality matched up with my roommates was one of my favorite things about this place outside of all the amenities it has to offer. This is a great spot for any college aged person or even someone who needs a fully furnished or good spot to stay at!