The Nest at 4955, wilmington-nc

Since I know I'll just get an unoriginal, automated response from the complex this is just for folks thinking of moving in. Move across the street instead to Harbor Station Townhomes. It's cheaper and they take better care of you, not renovated though. I have lived at the Quads, Campus Commons, The Pines, Harbor Station, and now the Nest. The Nest is by far the worst. It's technically the nicest place I've lived on paper but the conditions aren't good. Granite countertops aren't worth it when there's German cockroaches on them Every. Single. Day. I'll take an unrenovated kitchen if it means I'm not covered in mold and bugs. I lost a $200 banana republic dress, an air fryer, and a tv, to the entire apartment covered in mold and bugs chewing through circuitry in my electronics. I'm talking swarms of roaches, not just one here or there. Like 15-20 in the kitchen, more in the bathroom. Previous roommates got to move out because of the mold, I was only allowed to move to a different unit not break my lease like they got to. The office lady laughed in my face when I showed her the bug infestation I had. When I moved in here 2 years ago, there was community and people hanging out at the clubhouse all the time. There's definitely a bad energy here now. They need to hire people who actually want to help others, not laugh at their tenants when they're having a hard time.

Moving in was okay besides parking was a big issue unless you had an early move in time. My apartment was marked as clean and ready to move in but the cabinets were dirty, and carpet and much more unkept. The elevator broke multiple times, which is highly unfortunate due to me being on the 4th floor. The keys were not specified for what is what, or where the mailboxes are or when we will get parking passes for us or guests. Along with fire alarm testing going off at unannounced times. More communication and a cleaner environment to come into which was what was promised would have been appreciated.

Internet worked perfectly fine until this past winter break where they decided to just completely change the system in the middle of the school year knowing that a vast majority of their residents are students. Can't get ethernet from the ports because they didn't think to schedule them to be installed before they switched systems. Overall wifi is terrible compared to before and has actively cut out and made me miss online class and is just a pain. Claim it's better and faster but it does not work nearly as well, assuming it was just cheaper and that's why they switched. Optimum sucks.

Edit to address response: 1. I have had maintenance issues BEFORE the email was sent regarding the overflow of maintenance request. I can name every maintenance man that’s worked here starting as far back as Danny who had ME reset my dryer daily rather than fixing it. I was shocked from doing this . 2. I called three times and went to the office twice and left a note on the door before leaving this review & this was still the only way I received any contact from the management. 3. I’m happy you’ve ordered the paint but perhaps the hole itself should be fully covered before you do that? 4. Maybe people are stealing from the grab & go to compensate for the other amenities they’re paying for but we don’t have. 5. If your staff were in the office when they said they would be then maybe things wouldn’t be stolen AND maybe we wouldn’t be talking through Google reviews. 6. Again, I have lived here for two years, I know the pressure washing schedule and it’s twice a year (move out & move in). Thanks for the thoughtful reply via Google and the lack of resolution, I expect nothing less from management at this“ Luxury” off campus apartment. DO NOT MOVE HERE. This place is disgusting and so are the residents who live here. I have unfortunately lived here for two years and absolutely nothing has changed except the management staff every two weeks. There’s roaches everywhere and the residents like to throw food in the breezeways or even on other people’s balcony’s. It’s genuinely like living in the world’s worst day care. If residents aren’t throwing food they’re kicking and screaming (literally). The amenities have not been up for months this includes the hammocks, the fire pit, the pool, the coffee machine, and the grab & go section that has been out for so long many residents don’t even know we “have” that amenity. If I’m paying for amenities that aren’t open the least I could expect is to not walk out of my apartment into a landfill. The office is also never open when it’s supposed to be and 9/10 if it is open they still won’t help you. Our dryer was broken for two years, there’s a hole in our ceiling from when our entire apartment flooded because of our upstairs neighbors, our smoke detectors were left hanging out of the ceiling, our window screens are in backwards so bugs can come in, our door is warped so bugs can come in, our front door wouldn’t lock for over a week until we fixed it ourselves. But they will make sure to text you daily regarding any left over balance on your rent regardless of prior communication(: This place constantly takes advantage of its college aged residents & it’s prime location next to UNCW (which is its only redeeming quality). Besides location the only other good thing about this place is it’s pet friendly.

While I appreciate the convenient location and affordability, you honestly get what you pay for here. I overall thought it was a pleasant experience until I encountered problem after problem. First, I found mold on my bedroom door and over the cabinets in the bathroom. I began to get seriously ill and presented the issue to the complex. I was gaslit by staff because they didn't take me seriously until I complained several times and they had a "professional" company inspect. In fact, it was mold and it was infested with it. Additionally, the apartment was infested with roaches, mainly in the kitchen under the refrigerator. Also, the mold team didn't get all of the mold the first time and when I told management about the mold still on the bathroom door, the literally came in and wiped it off, and PAINTED the door side. A few days later, I had a flea infestation. Truly, I didn't blame management because I knew they took over this complex recently and they had a lot to fix. Also, I appreciated my professional relationship with management until I felt like my disabilities and doctor's note didn't seem to matter to them or regional. They allowed me to cancel my lease due to the ongoing issues but after many attempts to ask them to immediately cancel the lease, the only resolution was to pay a full month's rent buyout option. They initially only offered a three month buyout even though my doctor's note said the apartment was literally unfit to live in and that I needed to move. This is truly the biggest let down and The Nest at 4955 needs to do better. If you like being gas lit and not taken seriously, as well as your maintenance issues not being resolved in an expeditiously manner, then please choose this place because disabled people deserve to be treated better than this. I do not recommend living at this complex and I don't appreciate the lack of seriousness from staff. My only hope is that others will take notice of this review and find somewhere truly better suited to their needs because this is not that place and it's not worth the price, especially in this economy. Thanks.