Redpoint Wilmington, wilmington-nc

I thought long and hard before posting this because you want to give people grace and be compassionate. But as I look at these photos again, and thought about my sons experience with his first apartment away from home at school… And then heard stories of the other parents that were experiencing the exact same thing in real time… And then listen to the excuses and insulting after minimal effort, I had to post this. That said I don’t need to even go into more detail there. But arriving on his first day, this is what he walked into. Then after being told the horrible excuse that this apartment has sat like this for a year, we were given a subpar cleaning and still had to do the job of the cleaning company and the management company. Prepare this disgusting apartment to be livable for him. There was excuse after excuse, some attitude, and ultimately after a full week, his apartment was in manageable condition. But the part that really disappoints is the best that their internal team could come up with was for him to order something for $50 off of Amazon. My family, including my 60-year-old mom spent an entire day scrubbing this place from top to bottom doing their job!!! They should have done this and a walk through by the time he was supposed to move in… And I’ve not received any formal apology. No follow up. No check in to say has everything been done to satisfaction? I hope that every single parent that had issues at their move-in day which was supposed to be a great moment with their child…a difficult moment because you are saying goodbye to them as they go off into their new life. You want to know they’re in a good home like they came from. And instead, you walk into this absolute disaster and get mere Band-Aids. I hope every single parent asks for their $50 in Band-Aids (fyi fair housing laws say what you do for one you must allow for all) to bleed every dollar out of a place charging upwards of $1000 a month per student because it’s very clear that they do not care about us. And that’s what compels me at 4:40 in the morning to make sure that every other parent is aware of what the real photos look like, and not the doctored ones that are shown on their website. This is what REAL accountability looks like. Being faced with the problem, the consequences, and then deliberate steps to make real change. I Was fair. I was patient. I gave a full week and a day for a complete and genuine resolution that fit the Magnitude of the problem. That moment will forever be tainted in our memory with this and me being hours away from my son, all I can think is will he have to live with roaches forever, will he be taken care of and can I know that he’s in a good apartment? And to be honest, all I’m thinking is I can’t wait until this lease is up!

I would give zero stars if it was an option. I lived at this complex for several years through school and while there the office staff is completely incompetent and unhelpful. The mold growth there is constant and the only fix is painting or spray painting over it after being lied to and told a cleaner was sprayed on it. After having an issue with a refrigerator they brought in a new one that caused an infestation of roaches only after this being brought into the home. Last year one of the bathrooms leaked after cleaners coming for the room and they tried to blame the former person who lived there and never covered the patches. I wouldn’t be surprised if there’s mold in the ceiling due to this leak. The grounds are unkempt constantly with hardly no bags at the dog stations and trash cans always overflowing. There are holes all in the fence which is never locked and homeless people constantly on the property. The office staff let their pets roam around unleashed, with no identification and have often times been unwelcoming and barking. I would not recommend this place to anyone who cares about where their children live while in school.

Dryer was left broken from the beginning of April til the end of May. Lights flickered and burnt bulbs within weeks. Hot tub hasn’t worked for years as far as I’m aware. Clubhouse was locked for months and unusable. We cleaned it better than what it was when we moved in and are being charged ridiculous cleaning fees. It was much worse when we moved in. We got moved to the unit next door right before we moved in and had to pay the first month of electricity for the initial unit as well as ours, and tried to charge us for not having electricity set up at our new unit despite them moving us the day we moved in. Predatory place to live, horrible. Terrible design with the deadbolt locks as well. Live somewhere else it’s cheaper, nicer, better. Happy to be out of here. Also got charged 50 dollars for the gate fob that for one, does not work. And two, the gates aren’t fob activated, they’re proximity.

If I could do 0 stars I would. From the jump, they wanted my roommate and I to move into an inhabitable, moldy house. Their solution was to move us to another unit because we were actively trying to terminate our lease because of the condition it was in. The fixtures in the house barely work, they do a poor job of cleaning before you move in and now that we’ve moved out, they’re trying to charge us 1200+ for “damages” and cleaning fees on things that were like that when we moved in. This place is horrible, staff don’t know what they’re doing and they’re rude. Especially Trevor. Not to mention the underwear left in our house when we moved in. we signed our lease and 2 weeks later they lowered the rent on the same unit $200 cheaper and refused to give us the deal. This place just wants your money and to rip you off. NOT WORTH IT. I wish I read the reviews before I signed the lease or someone told me how bad this place was. Do not live here if you have a choice. In the winter time our hvac broke and we woke up it was 40° in the house. This is section 8 housing with a Gucci belt and lots of false advertising.

Rent has a starting rate of 860 but can go up to 1000 easily. Hidden fees everywhere. Stay at aspire instead of this overpriced community with bugs