Altitude at Wichita, wichita-ks

Ken provided exceptional service! He was professional, courteous, and very efficient in fixing my air conditioner. He quickly identified the problem, completed the repair, and made sure everything was working perfectly before leaving. My A/C is now cooling great. What really stood out was his kindness—he even brought me some cookies, which was a thoughtful and unexpected gesture that I truly appreciated. It’s rare to receive service that’s both technically excellent and genuinely caring. Thank you, Ken, for going above and beyond. I highly recommend him!

Ken from maintenance was excellent! He responded promptly, was friendly and professional, and patiently investigated what I believed was a serious oven malfunction. After a thorough examination, the official diagnosis was that the oven works perfectly—the defective component was my patience. Apparently, ovens require time to heat up and cannot be rushed through force of personality. Ken was a genuinely great guy and handled the entire situation with kindness and good humor. Altitude Wichita is fortunate to have him on the maintenance team. Five stars for Ken—and a formal apology to the innocent oven! ⭐⭐⭐⭐⭐

Ken did an amazing job getting my daughter's unit ready for move in. She needed a few things addressed and Ken took care of them very promptly. Great job by all staff at Altitude on a smooth move in day.

I am extremely disappointed by the complete lack of understanding, support, and willingness to help in a difficult situation. There has been no attempt to show compassion or consider my circumstances. Instead, I continue to receive payment reminders, with no effort to help resolve the issue. I have been paying rent for a room I have not lived in for the past six months, and despite this, no one has offered any meaningful assistance or a reasonable solution. It feels as though the only priority is collecting money from someone who is already in a difficult situation, rather than trying to find a fair and practical resolution. This is an unacceptable way to treat a tenant. I expected understanding, flexibility, and a genuine willingness to help, but instead, I have experienced nothing but indifference and repeated demands for payment. The complete lack of support and consideration for my situation is extremely frustrating and disappointing.

Honestly if I can say one thing about this apartment complex it’s that the maintenance is always done in a timely manner and done right Ken the maintenance guy is very professional and kind has a positive attitude and definitely knows what he’s doing !! 5 stars for him alone