Redpoint West Lafayette, west-lafayette-in

Just don't move here. From literal day 1 I had problems with my toilet overflowing and leaking. This happened 4 times while living here. Water ALL over my bathroom and seeping into the vinyl flooring. Instead of either a) giving me a new toilet or b) replacing the flooring, they did neither. I can't imagine the amount of mold under my bathroom floor. Every time you would step, water would seep up from the floor. During one incident, there was so much water that it went through the floor and into the kitchen below. The maintenance team told me I would receive new bathroom flooring and new kitchen drywall in the ceiling, to which I of course got neither. They gave me a fan for 24 hours (not even a dehumidifier). In the winter, my roommate and I noticed a crazy change in the price of our utility bill. We were getting charged almost $175 EACH, making it $350 TOTAL PER MONTH for a 2 bed apartment. After complaining to maintenance and them "fixing" our heat, we were told the prices were "on average" for the area (literally no it's not). It was never in my lease that my utility cost would raise simply because they decided to build 2 different apartment complexes across the street. Upon move out, I was charged $400 for one tiny stain on my carpet in the CLOSET. Not at all visible, and does not interfere with daily life at all. As if this place didn't take enough money from me with their crazy high utilities. Adding onto everyone else's reviews, yes the maintenance team and management teams will enter your apartment whenever they want to. They give you a "schedule" but are never on time. I swear somebody was in my apartment doing an "inspection" every week. The maintenance team was very nice, but most of the people in the front office are rude. The emergency maintenance team claims to be 24/7, but I have had to call them 3 times (see toilet issues above) and they showed up approx. 2 hours later, or didn't show up at all and told me to fix it myself. One day over the summer, they sent an email to all residents saying they are going to replace any damaged couches. Our couch was NOT damaged, as we did not have any pets and neither did the residents before us. I got home that evening to a new couch in the middle of my living room (not set up like how we had it) and all of my pillows and blankets on the counter and floor. The amenities are not worth the seemingly "cheap" rent. They really only have a gym and the machines tend to be broken a lot. Your money and time. will be wasted here. Every time you turn around you are getting charged for something else.

****Please Read Before Renting**** Do NOT rent here, especially if you’re a student! The day I moved in, I discovered a major leak in the ceiling of my common area. Every time Bathroom B was used, soapy water flowed from the ceiling, not a drip, a steady stream. Maintenance came, looked at it, and said they couldn’t replicate the issue. It wasn’t until March (months later) that it worsened again, and they finally fixed the pipe. Mind you, it had clearly been patched up during move-in, so they knew about the existing problem but didn’t fix it. I had to live with it for most of my stay. On top of that, they charged outrageously high move-out fees. I was hit with over $1,000 in cleaning and damage charges, which was basically another month’s rent. I had taken care of the apartment, wasn’t destructive, and even spent 3-4 hours cleaning before I left. Still, they charged me for “light cleaning” and a $70 mandatory carpet cleaning fee per room, even though I had already cleaned. The only charge that made sense was the painting charge. I left two command strips behind because removing a previous one had already damaged the thin paint, I figured it was better for them to handle it than risk causing more damage myself. They charged me $125 just to fill those small holes. I was really naive to not go in-depth on the move in inspection because I have never experienced this before, but if I would have known that they would do this, I would have taken the move in more seriously. That apartment was NOT in peak shape before moving in. They are also extremely nitpicky. They charged $12.50 to throw away my dog’s tiny toy ball, found under the couch. I also left a can of pan spray and some vegetable oil in a cabinet (an honest mistake), and they charged multiple “per bag per room” fees just to remove a few small items. When I asked why, they gave me a vague excuse and stood by it. All four of the items could have fit in one bag. Let me be clear, I’ve rented two apartments before. I know what normal wear-and-tear looks like and what reasonable fees are. Redpoint was not reasonable. They aim to profit off move-outs, no matter how well you maintain the place. Horrible customer service, dealing with it too! It took over a week to respond/email me that they weren't going to change it, and it took way longer for others. There were also issues with the internet. Starting this January, I went a whole semester without being able to connect my phone or iPad reliably. On top of that, the utility bills were extremely high each month, so the supposedly “affordable” rent gets completely offset. If Redpoint responds to this review, they’ll probably say something like “we charge standard fees” or “we follow the Checklist.” Trust me when I say, I cleaned, and they still found ways to charge me. Look at the other reviews, I wish I had. Unless you have an extra month’s rent lying around to hand over when you move out, don’t do it. Especially if you’re a student with student loans, stay far away.

This place is definitely not worth the money. The utilities are outrageous, especially in the winter. They split the building cost amongst all students living in the building, which isn't uncommon, but look for your utilities to be between $120 - $160, in addition to rent for water, sewage and electric. WATCH out for scam of ridiculous charges upon move out. The move-out bill was $465 for the carpet had dust, wall (which I didn't dispute, but the cost was inflated. There were pictures hung and when we removed them, the paint came off), and not cleaning the lighy fixtures. I disputed all the other charges, but the wall to be painted, and was told they would look into it. I provided pictures of proof that we left that apartment in pristine condition. I got no response for months, even though i called every few weeks to inquire about my dispute. There's the scam...ignore the person and provide no response...just "I'm sorry we over looked your email, we'll get back to you"...they do this until the new Semester. Finally, I received an email from the General Manager, Chrissy that although, she didnt know ANYTHING about my concerns and wanted to get an understanding of my issues...she proceeds to threaten to send the unpaid balance o collection, even though I was follow-up with them and got no response for months. She talked about things that was not in the original final move-out notice. For example, the carpet was supposedly to be professionally cleaned (which is not in the lease agreement, nor mentioned in the move-out checklist). The carpet definitely had not been professionally cleaned we moved in. The apartment had dog hair on the floor and couch, and smelled of cigarette smoke. Apparently, these rules only apply to a certain group of people, because I know of other people that moved out and had charges removed and DID NOT have the carpet professionally cleaned. They talked about removing light fixtures from the ceiling and cleaning them...again that hadn't been done when the previous tenant left. I could go on, but the bottom line is....avoid this place. There is a reason they only have an overall rating of 3 stars. It's a warning, not just disgruntled previous tenants...there's truth in what people are saying. The University needs to be aware if the scam is complex is running. I've attached some pictures of how we left the apartment, which they sat wasn't clean!

I didn’t read the reviews before renting here, but what everyone is saying is true. I got charged $507.50 in move-out fees, same as my other roommate. My third roommate was also charged several hundred, not sure of the exact amount, but I’d guess $500. So, in total, we were probably charged around $1500. The below were my charges: Damage Charges Chair - Living Room Chair Replacement $12.50 Damage Charges Bedroom Clean - Full Bedroom Clean $250.00 Damage Charges Common Area Paint - Common Area Partial Paint $170.00 Charges for Cleaning Needed Common Area Clean - Common Area Light Clean $75.00 The biggest offense is that they charged me $250 for my bedroom clean and $170 for partial painting. I cleaned my whole room, the common area, and vacuumed the place. They said my bathroom was dirty. I told them to look at the pictures I uploaded to the portal when I initially moved in; there were stains that couldn’t be removed. The toilet bowl was impossible to clean. The only counter they had was that it was dirty underneath the toilet, and that my bedroom wall was severely marked (where my desk was). I uploaded pictures with this review to showcase how crazy it is. The pictures labelled move-in are my move-in pictures and the unlabelled pictures are the official move-out pictures they took. The comments they listed on my move-out inspection for the bathroom were “toilet and shower have not been cleaned sink isn’t terrible but needs cleaned”. Anyone can see I left the shower and sink in the same condition as when I moved in. Clearly for a marked wall and a dirty toilet underneath it was worth charging $250. They said there were marks and red stains on the walls of the common area. I don’t think it should have been $170. I believe the charges were excessive, and should have been covered under 'wear and tear'. I’m not even sure why I bothered taking move-in pictures if I was going to get charged anyways. Emailing them to dispute the charges took about two weeks in between every response. It is incredibly hard to get a response back, probably because everyone was disputing their insane charges. They finally responded saying they reviewed the pictures and videos I sent, and deemed I was charged correctly, even after I asked for them to look again. I already graduated, but I would recommend anyone still in school who has the same issue to go to Purdue Student Legal Services. I’m would give two stars because at least maintenance was fast, but utilities were crazy expensive here. They charged $195.43 for the time period of 05/15/2024 - 07/26/2024 on July 5th. This averages out to $78/month for that time period AFTER being split evenly by my roommates, insane. Also, how on earth are they allowed to charge me before I actually use the utilities? They also charge an extra $1.50 fee every month because they use a third party billing service. One star.

This place is an absolute joke. They constantly enter your apartment, i’m being generous when I say every other week. They do send an email, so at least they’re not just entering without warning, but the amount of times they need to come into the apartment is completely unwarranted. You pay pet rent but then are asked to lock them away so that they can enter the apartment, sometimes they give you a whole week time frame that they ‘may’ enter. Nobody wants to lock their animals away in a room that often incase somebody enters. They also will say they are coming, not come, then send the same email the next week so although they’re giving you a warning it really is a guessing game. They will charge you outrageous move out/damage fees. They charged me $1400 for a couch that is definitely not even close to worth that much money. If you’re gonna charge me for the entire thing, I should have the option to take the old one with me. I knew i’d be charged something for it because my cat caused some scratching damage in the beginning before I thought to cover it, but the amount was inappropriate. The couch already had previous damage before I moved in as well, which I uploaded pictures of in my move in inspection. They ended up halving it to $700 after I emailed them, and then they reviewed the previous pictures of the damage to the couch I had uploaded. Why was this not done before putting a hefty $1400 bill on my account? My cat left no other animal damage (what they labeled the charge as). They also didn’t even have the decency to make me aware of the charge. Rather, they sent an email on the 3rd of the month that I had an outstanding balance, because I use auto payment for my rent I had not seen the $1400 charge in the portal beforehand. Other move out charges included $80 in damage for 1 or 2 small blinds damaged. $70 in “charges for cleaning needed” which I assume is the “mandatory professional carpet cleaning.” (Weird because my roommate told me they replaced the carpet cause it was just routinely time, so i’m not sure why the carpet needed cleaned lol.) $45, another “charges for cleaning needed”, myself and multiple others spent DAYS cleaning this apartment because we knew they’d charge us outrageous fees if we didn’t. On top of this, I asked multiple times for invoices or more clarity on the “cleaning” that was needed, and they ignored my email. They do put pictures in the “move out inspection” but at least 5 of those pictures were pictures of things I provided at move in (another email they ignored.) It’s illegal to charge me without providing an invoice, especially for the $700 couch. You’ll be attracted to this apartment because of how modern and nice it looks on the outside and inside the model townhome. But don’t be fooled, once you’re moved in for a week or two you’ll realize how cheap everything actually is. It was also completely dirty when I moved in, even though i’m 100% sure they charged the tenants before me outrageous cleaning fees. There were clothing items left in the provided drawers. There were nasty items left outside on the patio, including a dirty litter box. How does this get left unnoticed if you guys are actually providing quality cleaning that matches the outrageous fees you charge? From about the second month of living here, I couldn’t wait to move out. I’m convinced the only reason they have any good reviews, maybe 3 in the last 8 months, is because they do raffles where they ask you to leave a review. They clearly take advantage of college students.