Muinzer Management, west-lafayette-in

The apartment itself is great! My roommate and I specifically chose our unit because it has an in-unit washer and dryer. However, we have been dealing with mold in our washing machine for over a month now, and we have gone into the office nine times at this point trying to get the issue resolved. We completely understand that maintenance issues can take time, and we are not impatient or expecting an immediate fix. Our main frustration is that we have not been given a realistic timeline for when the issue will actually be addressed. One of the managers, Stacey, has repeatedly told us that they will “text maintenance,” and "it would be done day of" but we have not seen any real progress unless speaking with a different manager. We really like the apartment itself, but this situation has been extremely frustrating, especially because having an in-unit washer and dryer was one of the main reasons we chose and pay for this particular unit. If we were looking for a unit without a functioning washer and dryer, we could have chosen a much less expensive option. We simply expect the amenities we are paying for to be properly maintained and functional.

The one of the bathroom fans was not functional, there was no hot water, and the sink stem was leaking. This was all happening when I arrived. When I got to the leasing office, I got the keys to the apartment that I agreed to lease. The confirmation was in May. A day after I moved in, they called me and told me that I might be in the wrong apartment, even though they confirmed my apartment address when they checked my ID and gave me my key. I had already registered the electricity and wifi in my name, so I was thankfully able to stay. This, however, caused unnecessary stress. You had months to make sure the housing for the future residents was in order, and you call me the day after I move in to tell me that I'm probably not even supposed to be in that unit??? I appreciate y'all letting me lease my apartment because I wasn't able to get campus housing, but this disorganization was unacceptable.

The most recent office representative we’ve had the pleasure of communicating with is Stacey, and unfortunately, she is extremely passive-aggressive. Customer service clearly isn’t her strong suit. I’d love to give more details, but unfortunately, I’m not the one living there. Also, there’s no AC in the kids’ apartments. It’s 2026—how is it that they can’t even provide a window unit? That’s unacceptable. I would give 0 stars ✨ if it would let me.

I had a TERRIBLE experience with leasing and management, especially Keira. She was extremely rude and condescending towards her tenants. She also had vapes all over her desk which was extremely unprofessional. Because of her disgusting attitude and interactions towards us, we will be finding housing elsewhere. Do not sign with them unless you wanted to be treated terribly while paying so much.

Sharing parent perspective on daughter first year in apartment managed by this company. The leasing experience was positive - a desirable location close to campus. The communication provided on policies and rules are professional and clear in the first six months. The management appears strict on enforcing policies with a focus on ensuring safety and maintaining quality environment for all residents - which is a plus in my book. Other parents we've provided recommendation commented that leasing agents/tours were professional, well done and valuable for them. Based on positive experience, have decided to lease again next year.