Launch Apartments, west-lafayette-in

I love my Launch family. After a house fire, I struggled to find a place due to not having rent history. Launch took me in under their wings and me and my girl Xena (Cane Corso) are loving our home. The apartment is roomy and the staff are super friendly! They are constantly improving and looking out for their residents! Amenity center/gym is neat as well! There are two dog parks and they are always looking at ways to improve ! The only con is that the apartments are a little bit older, so there is normal wear and tear. However, Its still a nice place to live!! Update July 2026: Launch went through a rough patch but new management has taken over and they are doing an overhaul of the apartments making it safer and more beautiful!

When I first moved in the apartment was dirty. They didn't bother cleaning in and when they repainted the walls they got paining drops all over the hardwood floors. They covered the kitchen counters with crappy decal paper. They did a terrible job so now whenever I open my kitchen drawers the paper peels back. Garbage disposal broke within two months of living here. I signed up where they had a deal that I would get 50 dollars off a month. Didn't get that the first month I lived here despite singing three separate leases due to them being unorganized.Appearantly I had to sign a separate contract to activate it. They said that the internet wasn't a part of the utilities but rather it was a part of the rent. Instead of my utilites being cheaper they just raised the sewage cost from 2 dollars to 20 dollars.Honestly seeing that charge is why I wrote this review. If you want to live in a crappy apartment then don't move here. I remember when I was in the leasing office to get my keys I overheard one of the employees talking about residents in the three bedroom apartments, she said something along the lines of "you know what type of people are living there". Hinting at a certain demographic and she said it was so much distain in her voice. These people don't care about you, they only care about your money.

DO NOT SIGN A LEASE HERE UNDER ANY CIRCUMSTANCE. I encourage anybody seriously considering this apartment to read this review in full. For every major issue that your apartment inevitably will have, (black mold, air conditioning, functionality of kitchen/bathroom appliances, cleanliness) management will dodge through countless hoops to push the date of the issue being solved further down the line. Every issue ends up being a "miscommunication" on their part or someone else's. There's always an excuse for absolutely everything. Expect to be able to use the features you are paying for? To use the balcony you rent? Don't. The infestation of hornets prevents that. "Launch student living" is a facade for manipulating vulnerable students and trapping them in leases. In their lease, there's a clause that denies the implied warranty of habitability. This is flat out illegal under Indiana state law and should be investigated immediately. Since the clause is not legal it's also null and void. They do not allow lease breaks, only subletting. No amount of contempt in the world would make me offer this apartment to my worst enemy. Obviously, no communication works other than showing up to the office in person, which will be accompanied by empty promises and subsequent communications ignored. Do not expect assistance with a single thing. If you see a response to this review, know that is most likely the fastest they've responded to any form of communication. The video attached is the ceiling directly next to the air vent.

Living at Launch Apartments has been a major disappointment. First, management increased the rent while providing less quality, which already felt unfair. But what’s worse is the current state of the property, for days it has looked like a dump, with no real upkeep or care. On top of that, maintenance is a complete joke. I’ve submitted several requests because things don’t work properly. Each time, someone shows up, takes a look, and leaves without fixing anything. Nothing gets resolved. This place charges like a premium complex but delivers the experience of a neglected property. If you value cleanliness, accountability, and basic maintenance, look elsewhere.

If Google allowed negative stars, I would give Launch Apartments one without hesitation. The management here is practically nonexistent. Emails are ignored. Phone calls go unanswered. You can send message after message and still receive absolutely no response. And going to the office in person does not make things any better. I went there repeatedly—four, five, six times, probably more—to ask about maintenance issues, my security deposit, refunds, and charges that should not have been added in the first place. Every single time, I got the same answer: **“We’ll contact you as soon as possible.”** They say yes to everything while you are standing in front of them, but once you leave, nothing happens. No call. No email. No follow-up. Just silence. What makes this even more frustrating is that this does not seem to be an isolated experience. Look through the Google reviews, especially the ones mentioning security deposit refunds. You will notice a pattern: when residents ask where their deposit is or tell Launch to return it, those complaints often seem to receive no meaningful response. I have rarely dealt with a management office where residents have to chase people this many times just to get a basic issue addressed. A management team should not require tenants and former tenants to send endless emails, make repeated phone calls, and physically show up over and over again just to get an answer. Update: I noticed that management has now responded publicly to this Google review. However, the emails I sent regarding the actual issues are still unanswered, and there has still been no substantive progress toward resolving them. In other words, they are able to respond publicly to a negative review, but not to the actual emails that require action. This response, unfortunately, perfectly reinforces the point of my original review: plenty of polite words and promises of communication, but no meaningful follow-up or resolution. Further update: Since management’s public response encouraged me to contact the leasing office directly, I have done so again. I have now sent my third email since moving out, requesting updates on the same unresolved matters. I will update this review if and when I receive a substantive response.