Cypress Apartments, west-lafayette-in

The worst communication & rental admins I’ve ever encountered! I moved out over 2 months ago and still receiving charges following my lease termination. I’ve been given the run around, lied to (claims that manager isn’t around & will call back but nothing consistently), empty apologies and promises. I’ve called over 5 times in the last month and sent over 4 emails. Nothing. Clearly, all they think business is about is making money instead of assisting customers with valid concerns and issues. DO NOT RENT FROM THEM. Terrible terrible management. My issue is still unsolved with no explanations or clarity.

These people are the absolute worst. After paying $1,700 for a parking lease, they towed my son’s car on day 1 because he didn’t have the sticker yet. We called and asked for grace which they flat out refused. It’s an absolute shame to take advantage of college students who already get completely ripped off by universities.

management sucks. they only care about signing leases but do such a poor followup after move out if there's any concerns. RENT WITH THEM AT YOUR OWN RISK.

I recently spoke with Jessica over the phone while interested about an apartment and I just wanted to say how friendly, professional, and genuinely helpful she was. Even though I ended up having to move last minute and couldn’t move forward with the process, my interaction with her really stood out to me. She took the time to answer all my questions thoroughly and made the whole process feel easy and welcoming. It was a brief conversation, but she truly made my day. Thank you, Jessica!

Evergreen has been a great place to rent from and I highly recommend them. We don't often have issues but evergreen does do scheduled maintance trips to help keep their properties in good condition and their maintance team is great! Jerry is the main maintance professional that works on our building and he is always in a great mood and is always willing to help if problems arise. Their customer service line is also great if you have any questions regarding your lease they are willing to help. After renting from them for 3 years I am pleased to say that this all remains true! Jerry and the evergreen maintenance team still rock and continue to provide great service with a positive attitude! And their outreach team does a great job with reminders about lease renewal and other scheduled services that may be upcoming!