Alight West Lafayette, west-lafayette-in

⭐ **1/5 – Disappointing Management, Unreasonable Charges, and Poor Resident Experience** My experience with Alight has been extremely disappointing, particularly when it comes to management's handling of maintenance issues, additional charges, and communication with residents. We were charged for damage to a shared washing machine after a roommate submitted a maintenance request. Management claimed the damage was resident-caused but admitted they could not determine who was responsible. Instead of addressing individual responsibility, they charged everyone in the apartment. It is frustrating that residents can face financial penalties for issues involving shared appliances, even when they have not personally caused the damage. On top of that, I was charged **$25 for a smoke detector battery replacement**. Batteries naturally lose power over time, and I had no control over the battery reaching the end of its lifespan. In my experience, routine maintenance of essential safety equipment is generally handled by property management without additional charges. Charging $25 for a simple battery replacement seems excessive and unreasonable. What makes this experience even worse is **management's attitude toward residents who question these charges**. Rather than addressing my concerns constructively, their responses felt rude, dismissive, and unprofessional. At one point, management explicitly stated that they would not continue reiterating their explanation. This is not the kind of customer service I would expect from a residential community where people pay to live. Residents should feel comfortable reporting maintenance problems and questioning charges without being treated as though they are causing an inconvenience. Just because a charge is mentioned in a housing agreement does not automatically make it fair or reasonable. **I would seriously reconsider living at Alight if this is how management continues to treat its residents.** A good residential community is about more than amenities and location. Respect, transparency, fair treatment, and professional communication matter just as much. Unfortunately, my experience has left me feeling that management prioritizes enforcing charges over maintaining positive relationships with residents. I hope they take resident feedback seriously and improve how they handle these situations.

In the past 2.5 years I have been beyond pleased by both the front office staff and on-site maintenance team. This is about all I have to say on a positive note. I'm far less impressed by actual property management, including the way documentation and situations have been handled. Especially frustrating, is the choice of contracted companies, being a combination of the cheapest most unreliable services i've ever seen especially the trash and AC companies.Our unit's air conditioning went out in the middle of JUNE and the maintenance team contacted the BlueFox. it's now august and we have moved back in, but BlueFox HVAC has been nowhere to be found so we are still without AC. Worst of all is the trash company. They will go 6 days without showing up and then come pick up the trash twice in a 3 day span. I understand scheduling and all but they are here before the 7:00 hour every time, BOUNCING the dumpsters on the ground like they're basketballs. We believed we were getting an update to our door entry system, turns out I now have to open an app and send an unlock confirmation to get into my home. The front desk does everything they can to make your life easier here, management does the exact opposite to the point that the low price isn't quite worth it

We moved my son out of his apartment yesterday. We were trying to wait until after graduation but they surprised him with 24 hour notice that a new roommate would be moving in on his graduation day at noon. He was trying to pack and I was not happy that a complete stranger was moving in. The office staff were rude and lied about how they cleaned the apartment before the new guy moved in. My son was there when they claimed to have cleaned it. Then when he turned in his key they told him they were going to charge him $70 because he didn't get the carpet in his bedroom professionally cleaned. Parents and students beware.

I do not recommend this apartment complex AT ALL! Unless you like the stress of constantly worrying about random extra fees I would not live here. They charge you an outrageous amount for things that were left in the apartment before move in or that could be considered traditional wear and tear of a space. The apartment was not clean when I moved in, smelled like smoke and had many paint chips on the walls and It was cleaner when I moved out and they still charged me a large amount for said damages. All of the fees due to their “policies” are insanely high and they typically do not allow you to fix an issue before they just charge you. I do not recommend this complex!

Worst apartment complex I've ever dealt with. As previous reviews state, this place is nothing but a cash grab, adding fees every month, increasing fees without notification. There's a fee to pay your water bill and one to pay your electric bill. They demand renters insurance or charge you for not having it. $25 to change a light bulb is just one more example of how this place runs. STAY AWAY!!!