The George DC, washington-dc

I lived at The George for two years, and for most of that time I had a very positive experience. The building was well maintained, and many of the staff members were kind and helpful. I genuinely enjoyed living there. Unfortunately, my move-out experience completely changed my impression of the management. I was charged $255 for “paint damage,” even though the inspection report only stated that the unit “needs touch up paint.” When I asked for documentation showing how the $255 charge was calculated, management did not provide an invoice, work order, estimate, or meaningful cost breakdown. There was also confusion over my $250 security deposit, which management initially failed to account for and only located after I raised the issue. On top of that, the freight elevator I had reserved for move-out stopped working during the move. We had to switch elevators, which delayed the movers and increased my moving cost. Management acknowledged the elevator issue but refused any reimbursement. It is disappointing that an otherwise very good two-year experience ended this way. I am now escalating these issues through the appropriate D.C. tenant and consumer-protection channels. Future residents should carefully document their apartment condition, deposits, account credits, and any move-out issues.

Very disappointed with the customer service. At every turn they try to impose large fees for ridiculous reasons. Amenity fee, admin fee, month to month fee, convenience fee to name a few (these are often substantial and can reach hundreds of dollars). They often overcharge your rent requiring you to make a complaint almost every month to fix it. They readily correct your rent/fees at any complaint which makes it seem very dishonest; as if they are trying to take advantage of you if you do not pay attention. Nothing is included in the rent price so you can expect to pay at least $200 per month more than the advertised rent. For example, I was charged over $760 for a 1 week extension of my rent. Apart from that the building and room is well maintained and clean. The only complaint on the room is that a dryer is not included which forces you to pay for the floor dryer. They may argue that the washer is technically a “dryer” as well but each drying cycle takes 3 hours + and does not even dry the clothes (waste of time and electricity). Also the room was extremely humid, no matter how much I cranked the AC. All in all, a luxury experience should also include luxurious customer service not just amenities.

The management made use of the DC laws to defense their irresponsible attitude towards HVAC. While the regulations require the room temperature above 65 degrees overnight during the heating season, they emphasize that they will not turn on the AC until the weather is so hot that the outside temperature goes above 68 degrees in the nights. WHICH MEANS, during the spring, even if the weather kept to be extremely hot for a whole month that every day the outside temperature goes to over 80 degrees, they suppose it's a right choice not to turn on the AC if there are three random cold days. Don't sign a lease here, or you will live in Sahara forever.

This is long overdue but huge shout out to our property manager, Kaleab Medhane! He works so hard and is on top of everything….plus he is so friendly and knows everyone in the building. PLUS he takes care of everything efficiently and quickly. I am truly impressed with his dedication to his job and our building. He hosted an event for residents and future residents last Friday and it was epic:) We are super lucky to have him!

My son will be staying at the George over the summer. After looking for a couple of weeks, this option seems very ideal for undergrads/graduate students for summer internship. Prices good, location great. A little tricky to navigate the process bc of specific start and stop system, but doable. Kemi Adedoyin is fantastic. Management should be incredibly proud to have Kemi representing the organization. She was super knowledgable and incredibly responsive both before and after we signed our agreement.