URSA, waco-tx

I rarely leave negative reviews, but my move-in experience at URSA was extremely disappointing. My room was not move-in ready. I found used tissues, a used Q-tip, false eyelashes, hair, and other personal debris left underneath the mattress from the previous resident. The carpet was dirty, the window tracks were covered in dirt and grime, the window screen was torn, and there were dead insects in the room. I ended up spending part of my move-in day cleaning someone else’s mess because I needed a place to sleep that night. The bedroom window is also leaking water onto the floor. After moving in, I learned from another current resident that this leak had already been reported weeks ago but still had not been repaired. When I went to the leasing office around 5:00 PM to ask for help, I was told that no one could assist because the manager had already left for the day. Another issue is the noise. Although the pool is supposed to close at 10:00 PM, people continue making loud noise well after the posted closing time, making it difficult to enjoy a quiet living environment. I hope management takes these concerns seriously and improves the move-in process for future residents. No one should receive a room in this condition after paying rent.

I’ve had a great experience living here. The apartment is clean, well-maintained, and a comfortable place to call home. The maintenance team does an excellent job responding to requests, fixing issues, and keeping everything around the apartment complex in good condition. Their hard work and dedication really make a difference. The staff is also amazing! They are professional, friendly, respectful, and always willing to help residents with their needs. Their excellent customer service makes you feel welcomed, valued, and appreciated as a resident. Overall, I’m very pleased with the cleanliness, maintenance, and customer service. It’s clear that the team takes pride in keeping the community looking good and making sure residents are taken care of. I would definitely recommend this apartment community to anyone looking for a clean, comfortable place to live with a great team of people!

Great community with a friendly team and a convenient location. The property is well cared for, maintenance is responsive, and the overall experience has been smooth from move-in through my time here. I'd recommend it to anyone looking for student housing

I have lived at Ursa for years now and have loved it! My roommates and I feel safe and happy. Staff is kind and helpful to us and completes our maintenance requirements quickly.

I've had a great experience living at URSA. The apartments are spacious, the amenities are well maintained, and the location is convenient for getting to campus. The management team has been responsive whenever I've had questions, and maintenance requests have been handled quickly. Overall it's been a comfortable place to live, and I'd definitely recommend it to other students looking for housing in Waco.