Park Place Waco, waco-tx

After reading some mixed reviews, I decided to tour the property with my son to see it for myself. The property is well maintained & clean. The staff was friendly, knowledgeable, and very transparent about the renovations taking place. They answered all of our questions and helped us understand the vision for the community moving forward.

DISAPPOINTING, UNPROFESSIONAL, WOULD NEVER RECOMMEND. I signed a lease for Park place this past august. I was really excited because this was my senior year apartment and I was looking forward to all the amenitites. I have had COUNTLESS ISSUES with these people. Also, they never informed me when I signed my lease that they would be undergoing major construction for my entire last school year at baylor, RUINING my expereince completely. First of all, they just switched ownership companies which meant a lot of MISDIRECTION (many times they resend emails because of their disorderly office) and CARELESSNESS on their part (this was because of all the rat problems from years ago). For essentially the ENTIRE TIME IVE BEEN LIVING HERE the building has been under construction. First it was the mail room (A COMPLETE DISARAY AND THEY LOST MY PACKAGE OF A BIBLE BOOK BECAUSE THEY JUST LEAVE PACKAGES OUT AT THE FRONT OF THE OFFICE), then it was remodeling the courtyards (could not use for my convienice or studies), to remodeling my apartment unit (TOXIC FUMES without consent or aid), and then remodeling the gym for months and the pool for months (WHICH IS STILL UNDERGOING CONSTRUCTION). Why would you schedule pool construction in spring and summer??? They said it'll be ready by April and then they said June, this is horrible managing and sad that I cant use an amenity that I PAID FOR for since last summer. They remodeled my unit, without my approval, by painting low voc TOXIC paint in every room, putting my mattress in the hallway, scuffing up walls, and not practicing any form of care for the mess they left my room in. THIS REMODEL LASTED FOR A WEEK. The manager denied to give me any information about the spray paint they were using (its Safety Data sheet and how long the room needed to be vacated for), so I had to stay in a hotel to let the fumes air out. Then I just left waco entirely since they were replacing my floors and adding MORE TOXIC FUMES. There is also security concerns with the broken gates, fingerprint scanners that were down for a while, and a car near my car got BROKEN INTO. 2/4 gates are broken, so they leave the gates open at all times... HORRIBLE AND ITS BEEN LIKE THIS FOR MONTHS. The hallways always smell like WEED and I called twice about it ealier in the year but I just gave up because nothing changed. I'm surprised they didnt do anything about it because I'm certain that prospetive tenents can smell the WEED during tours! I can go on and on, but in summary, I have been scammed from compensation from remodeling, ameneties that I paid for that I can no longer use, no regards for safety, unprofessional work environment that does not care for my needs, and NO TRANSPARENCY FOR THIS REMODELING NIGHTMARE THAT THEY NEGLECTED TO INFORM ME ABOUT OR COMPENSATE FOR MY PHYSCIAL AND MENTAL STRUGGLES. Park place: you need to reimburse me. Students: Do not live here! *Context for photos*: 1) car broken into on second floor, 2) remodeling my unit and putting my bed and bedding on the contaminated floor, 3) packages left out to be stolen in which the property takes no repsonsibility for.

Lived here for 3 years and it was okay it until the new management took over. They added a new monthly fee to everyone's rent, and shortly after, renovations started... hmm pretty suspicious. Staff was also a bit rude. Move-out was the final straw. I was charged $125 for cleaning even though the apartment was left in good condition. The photos they sent literally showed a few crumbs and minor residue. I disputed it and they still refused to remove the charges. Really disappointing way to end 3 years of living here. Just be careful with the extra fees and document everything when you move out.

Beware! If you lived there this past year and you moved out in July when your lease was up. Make sure you check your lease. Our lease said the last payment was due in June and they charged us July rent. They are taking their time on refunding the money back but are demanding we pay paint repairs after move out. They owe us more than we owe them. The management here is horrible. Make sure you take pictures and videos of every little nail hole and scratch. Document every conversation with employees. Keep good records of everything. I have two more college students at different places and this is by far the worse and most dishonest place I've ever dealt with.

Living here was a neutral living experience, and it got the job done. The start was great; Shilo was super helpful and got me moved in quickly, which I really appreciated. There were a few things I didn’t like but decided to just let go, like the parking garage door being broken for 6 months and miscommunication about the sign-on gift card amount. What was really disappointing is how their corporate handles the lease wording when you move out. I moved out and surrendered my keys early. The lease's "Special Provisions" specifically state that electricity charges will be divided by the "number of days each bed was occupied". However, management refused to honor their own contract, claiming I was still a "legal occupant" on paper just to keep charging me for utilities on an empty room. I’ve attached screenshots of their lease wording right next to their email to prove my point. It's not a bad place to live, just be very careful with the fine print and don't expect them to follow their own rules if it costs them money.