Redpoint Tuscaloosa, tuscaloosa-al

Family find another place for you or your kid to stay. This place is terrible. First when it comes to finding any understanding with the staff who handles pay, they ain’t got none, envision this, you pay on the fourth when bills are due, banks are closed and then the week comes and you’re hit with $45 of late fees with no type of understanding of the reality of your situation at all. Ok, next up, this place isn’t just known as red point, it’s known as gun point, yeah, shootings happens here, a lot. The lack of security, gates, maintenance this place does is like telling a story about a terrible landlord somewhere out there in New York. This is Alabama and it’s built off the back of every student who is already struggling to live here yet it never returns the favor and answers basic maintenance calls. Do better gun point. 😑

I would not recommend living here to anyone. After spending a year at this apartment complex, I can honestly say it has been one of the most frustrating rental experiences I’ve ever had. The biggest issue has been the constant billing problems. My utility charges have randomly increased, and when I tried to get an explanation, I was told the additional charges were “back pay” for previous months—even though I had already paid my utility bills for those months. No one has been able to provide a clear breakdown that actually makes sense, and it feels like residents are expected to simply accept unexplained charges. The maintenance issues throughout the year were just as disappointing. My washing machine didn’t work for the entire first month I lived there, which was incredibly inconvenient. My ceiling also leaked on multiple occasions, and at one point there was so much water trapped above it that the ceiling actually began to sag. On top of that, I had what appeared to be black mold in my bathroom that became an ongoing concern. One of the most alarming issues was my front door lock. The lock was defective to the point that other keys could unlock my apartment, creating a serious security concern that no resident should ever have to worry about. To make matters worse, when I signed my lease, I was promised a $200 incentive off one month’s rent. Despite following up, I never received it. Communication with the leasing office has been terrible. It’s nearly impossible to get someone on the phone, and when you do call, it often goes unanswered or the call is disconnected before you can get any real help. Trying to resolve any issue has been unnecessarily difficult from start to finish. Overall, this has been an extremely disappointing experience. Between the unexplained utility charges, ongoing maintenance problems, apparent mold in the bathroom, a front door lock that didn’t provide basic security, poor communication from management, and the failure to honor the incentive that was promised when I signed my lease, I cannot recommend this apartment complex. If you’re looking for housing in Tuscaloosa, I would strongly encourage you to consider literally any other living option before choosing this one. I genuinely regret signing a lease here and would not recommend this property to anyone looking for a safe, well-managed place to live.

Maintenance is good but as far as management, it sucks. Would not recommend moving here. They like to add charges on charges without notice. Can’t never get ahold of the leasing manager but instead always college students. You get what you pay for I guess. Since I have moved out, i’m now being charged for “damages” to the carpet which should’ve been replaced before I even moved in. Didn’t get a notice that I have been charged for that, I just so happen to look at my residence portal. The screenshots are from when i first moved in, carpet was already dirty. Especially by my room door

Redpoint Tuscaloosa has been giving me hell all 3 years I've been here. Lately, I've been having issues with my toilet downstairs. I put in a work order and they so called came and fixed my toilet but the toilet was still running. Without having the proper knowledge about it. I had to get my father to fix the toilet. They want my roommate and I to pay $400 plus because they said that it's nothing that they can do. I have been calling, asking to speak with management to get a better understanding. Still didn't work. We have never had a bill this high before EVER!! So you meaning to tell me that you want us to pay $400 dollars for something on your end. Do your job please!! All they want you to do is pay the money and let that be. I'm already just getting by and now it's like i have to be late paying the utility bill because i have to pay my rent first. I don't care what anyone says this is a Redpoint issue and I would never EVER recommend them to any incoming people. Not to mention that the gates Never work here, so anybody can come on this apartment complex at anytime

My daughter has lived here for her sophmore year of college. Since the day of move in we have not been impressed. The unit was turned over immediately from the previous tenet. It was not cleaned and prepared for the next tenets. The outdoor light and dishwasher have not worked since she moved in a year ago. There is a leak from the washer that flows to the kitchen ceiling that caused visible water damage. It took NUMEROUS complaints for that to be repaired and honestly it was repaired on a whim when maintainence was there for a different job. They have also had issues with the HVAC unit freezing. That also leaks. It's a shame because the property itself is nice, the location is great but the upkeep of the units could be a lot better.