Hillside Commons, tuscaloosa-al

I’ve lived her for a few years now and have really loved living here. There are a few things to be aware of but overall i’ve had a great experience here. My biggest complaint is that you can hear every little thing your upstairs/downstairs neighbor is doing. The floors creak horribly like they are missing some sort of support boards between them? I have hear my neighbors chatting, watching tv, cooking, etc. which isn’t horrible during the day but if you have a neighbor that stays up late, be prepared to lose some sleep. Maintenance is AMAZING, the sweetest guys ever who genuinely care and are passionate about their jobs and helping others (best part of living here in my opinion). The apartments are furnished beautifully and are spacious while still feeling cozy, the pool is gorgeous, staff are very friendly and helpful. I do think though if they ever renovate the interiors to maybe do something about the floors! I never hear the neighbors to the side of me.

The issues with the toilet was reported multiple times as an emergency. It took over a week for someone to come the first time. It had to be reported two more times for the same issue so it has been addressed 3 times so far. The toilet is still not working properly and it is old is needs to be replaced in my opinion. On a positive note I want to add that the staff incuding the maintenence workers have been very courteous and there are no complaints there. The experience here has been nice overall.

Close to campus (2 min drive). Friendly workers, many of whom actually live on property, and fantastic maintenance crew. Gated community with a gym and pool that are nice and usually not too busy. Super great for anyone looking for student housing. This was the first and only place I checked out before signing and I love it here!

As a resident, ignore these 5 star reviews. They make us give reviews in order to get free t-shirts and stuff. I'll tell you the reality here. I've lived here for 2, going on 3 years and honestly, it used to be a 4/5 star apartment. But ever since University Partners replaced the old management, it's gone way downhill. The maintenance takes way longer to respond, assuming they ever do (and I know it's not the workers' faults since it's the same crew that worked under the old management, and they were great). The communication went from being perfect to being nonexistent. When they redid the stairs for our apartment, they didn't come on the day our building was scheduled. We called the office and asked when our stairs would get fixed and they said they didn't know. We called everyday to make sure we wouldn't be blind-sighted (we lived upstairs and would have to leave all day). We called the night before they ended up doing the stairs, and they said that the company wouldn't be there the next day. Low and behold, at 7am we got woken up and told we had 5 minutes to get out, and we couldn't come back until 5pm. We were told we would get gift cards as apologies, which we never did. Last night, we heard our downstairs neighbors' fire alarm going off. They weren't home so we called the police, and before they got there, our neighbors returned and said that the fire dept. had already checked out their alarm and said it was faulty. They had been calling hillside and filing emergency maintenance reports for DAYS and they still hadn't fixed the alarm. We got back later that night and it was still going off. We called emergency maintenance to get the alarm turned off or fixed, and they said they were an Hour away and couldn't come just to fix an alarm. Not sure what we could've done if the apartment was flooding or experiencing a more urgent emergency. Earlier this month, my roommate got locked out of her room before moving back in because, even after calling to make sure her key was renewed, and being told it was, it wasn't. And the office was closed so she couldn't move in. Luckily our other roommate was already moved in (after having her own issues with her key), so she could get into the apartment and sleep on the couch; but otherwise she would've had to sleep in her car. There are more examples, but I'll keep it short for now. The incompetence of the new management is evident. I would have recommended hillside happily two years ago, but now, don't be fooled by the renovations and reviews, this place has gone downhill, and the raised rent certainly isn't worth the worse management.

Super close to campus and has a great fitness area and pool. Also, management is on it! Anything I’ve thrown towards Tatum and Nicole has been dealt with very quick, and they always get things done.