The Mark at Tucson, tucson-az

Unfortunately, I would not recommend living here. For the amount we paid in rent plus all of the additional fees, there were far too many ongoing issues. Security was a major concern. The parking garage gate worked for maybe a few hours one day and then stopped working again. There were homeless individuals in the garage, doors that were not properly secured, and multiple occasions where non-residents were able to access and use the pool and other amenities. Maintenance was also inconsistent. Our ice machine stopped working, was fixed, and then broke again. There were also damages/issues already present when we moved in. The biggest frustration has been the lack of transparency with fees. There were numerous additional charges on top of rent, and after move-out, my roommates and I were charged damage fees that they have failed to clearly explain or provide a proper breakdown for. This is especially frustrating considering some damage was already present when we moved in. Overall, for the amount of money we paid, I expected better security, maintenance, communication, and transparency regarding charges. Seeing rent now being offered for significantly less only adds to the frustration.

Writing this review as a parent (guarantor) of a former resident. Everything was okay, not great but okay when he was living there. Many of the amenities were always broken- hot tubs, grills, sauna. He really was only able to use the pool and work out room. The hallways and elevators were really dirty and the parking garage was not secure which made the property not secured. He moved out and has now received a bill for over $400.00 for supposed damage to the walls/paint and a new stove. Jokes on them, he never used the stove. I guess jokes on me because I am stuck with a bill that is ridiculous. Why do tenants have to pay to replace an appliance that will break from wear and tear. They don't really service the apartments in between move-out and move-in. I heard from one of his roommates parents that she called to discuss with the property and they didn't care. Nice. Now its my turn. Just because this is mainly a student rented property doesn't mean you get to keep the property in bad shape and treat the residents like they don't matter. I don't know if there is a good place to rent around campus. I would suggest a house. My other son has had better luck renting houses. Very disappointed. I think the majority of 5 star reviews are probably from being asked to review and maybe given money to review or people that haven't had to move out yet. Like I said, it was okay until we moved out.

I would not recommend living at The Mark. The building was never secure and there was multiple homeless people seen inside our "gated" parking garage. Many of the doors didn't lock or have handles, which was very unsafe and led to outside our building, so literally anyone could walk in. The shuttle bus did not go consistently and was not running at times throughout the year, and the residents got zero notice from it. They also excessively charged on the move out fees, even when we had pictures and videos proving it was there when we moved in. Maintenance takes ages to respond and the team is not helpful when trying to understand or contact them. Definitely live somewhere else.

As a parent, I would strongly recommend thinking twice before allowing your child to live here. My daughter lived here for a year, and throughout that time we had issue after issue with management. At this point, it feels like their priority is collecting money rather than making sure their residents are safe and comfortable. When my daughter and her roommates moved in, the apartment was not ready for move-in. It was dirty, had mold, and multiple appliances and other things were broken. They had to clean the apartment themselves and repeatedly contact management to get things fixed. The building itself was always dirty and smelled bad, and the trash chutes would constantly be overflowing with trash and stinking up the building. They were also placed with a roommate who had an animal despite management being informed beforehand about their allergies. Management then tried to put the responsibility on my daughter and her roommates instead of taking accountability. Later, another roommate repeatedly violated the lease and had a man believed to have guns living with her, which made the girls feel unsafe. She also put them in danger by leaving the oven on for hours at a time, which they would come home and discover. Despite multiple complaints and having parents involved, it took months before she was removed. This girl had also been moved into my daughter's apartment because she had already been having the same issues with different roommates earlier in her contract. Instead of actually dealing with the problem, management simply moved her into my daughter's apartment and made it their problem. She was supposedly "written up" several times for having an extra person living there, but absolutely nothing was done until parents got involved. Even then, the only thing management did was move her to another apartment, meaning there were absolutely no real repercussions for her behavior. They just moved the problem to someone else's apartment instead of holding her accountable. The garage was also never properly fixed during the entire year while paying for it monthly. I have seen reviews going back years with people complaining about the same parking issues, and management always claims they are “working on it,” but I have even seen posts from 2020 with the exact same issues. So clearly, this is not something they are actually fixing. The entrances and garage were also constantly broken and left open, allowing random people to get into the building. This was extremely unsafe, especially for college kids living there. There were also attempts to charge them for damage to the amenities that they did not cause and that could have been caused by anyone (also caught on security cameras). Now, after my daughter has moved out, they are trying to charge over 1k in “damages and cleaning,” including things that were already there when they moved in and that the girls specifically documented and reported through the move-in inspection. Some of the same conditions they are now charging for were brought to management’s attention from the beginning. We even had to ask them to remove some of the post-move-out charges because we had already submitted proof that those issues were there when they moved in. It took them TWO whole months to get back to us about this, yet whenever we reach out to management with questions or concerns, we rarely ever receive an answer. As a mother, I want peace of mind knowing that my child is living somewhere safe and that management will take concerns seriously. Unfortunately, that was not our experience here. It was a terrible experience from move-in until way after move-out. There was a repeated lack of accountability, poor communication, unsafe conditions, and now questionable charges after move-out. If you want peace of mind about where your child is living, or even for yourself, I would not recommend this place.

My move in experience yesterday (08/15/26) 0/10 , ended the move in day deciding not to move a single item into the apartment after seeing the condition of the unit. The apartment is a dingy low ceiling basement looking apartment compared to the unit I toured (I chose the Dawson b/c that’s the only unit available to tour and I wanted to know exactly what I was moving into, I absolutely loved the tall concrete ceilings that opened up the space more) I was immediately shocked by just how bad the apartment was and felt like I just got catfished. There is bugs covering the pantry shelvesand kitchen, the cabinet door under the sink completely hanging off the hinges, dirt and dust in every corner, the sink doesn’t not drained..completely clogged and it’s day 1, I welcomed by a sloppy hole filling job on the wall as soon as you walked in that hadn’t been painted to match the wall color, was told and shown I’d be moving into a apartment with really tall ceilings that have an industrial concrete look and I received a unit with extremely low ceilings that are painted gray… The difference is comical, walked into a an episode of expectation vs reality, move-in day is on a Saturday and my time slot wasn’t till 2hrs till closing and so there’s nothing I could do the next day because the leasing office is closed today. Before going to my unit while asking to check out a move-in bin I was told they aren’t letting anyone else rent went out because it’s too late into the day and they’ll be closed tomorrow so there’s nothing else they can do for me until Monday…Not even 30 seconds later another residence Father says he needs a bin to move his daughter stuff in and offers $100. Even though they just said no to me and there nothing they can do to help me (which again I asked BEFORE HIM) because it’s too late, they proceeded to give him two bins and completely ignore that I asked first and was standing right there seeing that apparently the “there’s nothing we can do to help you” didn’t apply to that family. Overall extremely disappointed and not comfortable living in these conditions. I deserve the unit as advertised. Including pictures so everyone is aware out the reality of what you’d be moving into vs what was shown on the tour