Pointe At Troy, troy-cal

Living here has been nothing short of a disappointment. Appliances here have the lifespan of a fly. The ac was down for multiple weeks during dreadful weather. roof has had the same leak since I’ve been here and It’s expanding. Washer has been screwed up for weeks. Looked at once and have not heard word since even after multiple calls and request to fix it. It literally feels like after you sign your lease, whatever happens happens. 0/5 stars. Would live anywhere else in Troy or the surrounding areas

DO NOT SIGN A LEASE AT THIS PLACE. I have lived here for over a year and my biggest regret is renewing because things have gotten terrible. For two months this summer our apartment had no A/C. And not only would they not lower our rent they wouldn’t even bring us a window unit until we threatened a lawyer. I have so many horror stories from this place. Management enters your apartment whenever they want, and when they leave they hardly ever close the door behind them so your animals will get out. Our oven literally exploded on us twice before they would bring us a new one. Our pool has never been open, and the gate never actually works. We have put in at least ten maintenance requests for our dryer and there only solution is to just pull it out further and further from the wall so now we can’t close the door. PLEASE DO NOT SIGN A LEASE HERE!! THEY DO NOT CARW ABOUT ANY OF THEIR TENANTS AND DO NOT EVEN HAVE BASIC HUMAN DECENCY.

Very affordable! I love using the flex app to build credit and pay my rent in two installments each month. Staff if very nice!! But affordable student housing comes with some inconveniences like noisy, messy neighbors, and untimely maintenance requests. However, I have loved living at the pointe, being close to friends, campus, and work without going into debt :)

Going on my third year living here and it’s been an overall great experience! I personally don’t have any major complaints considering I prior experience with other apartment complexes and needless to say, student housing is student housing. Any issues I have had have been handled quickly and responsively with the staff. I would not have renewed as many times as I have if I didn’t love it her!! Also, shoutout to Nariah for always being so helpful at the office!!

This place is really rough. The office workers constantly treat you like you’re dumb. My roommate called and asked a question and they told him “reading is a fundamental skill” yet they sent him no email about when to move in. I’ve also had my own fair share of problems including our roof leaking when it rains for over a year and they will not fix it. They just paint over it and that’s all. They also paint over mold instead of cleaning it. I had to complain multiple times and leave other bad reviews for them to finally fix my dryer and when they did they asked me to take down the review. The office employees roll their eyes when u ask them to do their job. We also have not had a working pool all year even though it’s included in our lease. The only good thing I can say is that rent is fairly cheap for Troy Alabama. They also will enter whenever with no warning like they did to me when they brought in vendors to clean rooms that are vacant. I had a friend who’s lease ran until may but they edited it and made them pay through July even though they were out in may. I’ve also had another friend who came home to their animal missing because they let vendors in apartments with no one there and of course they didn’t lock the door when they left so the animal got out. This place is a hell hole only stay here if u need something cheap.