Aspen Heights Towson, towson-md

TLDR: Overall this place is a terrible value proposition for the rent and fees and management has some slimy business tactics! Do not live here unless you don’t need to worry about money. if you care about where you live and don’t have unlimited parent money dont live here. if you have a complaint that is not maintenance related, keep it to yourself you aint getting help. if you care about the “rules”, don’t worry they are not enforced. i was lowest priority for on campus housing so this is where i chose. management is terrible, building services guys and cleaning ladies are nice. no, they DO NOT clean the rooms (see pic of my roomates moldy shower upon movein) and they WILL try to charge you for ANYTHING upon move out and WILL make up charges that are laughable (DISPUTE ALL OF THEM NONE OF MINE WERE LEGITIMATE). tried to hit me with $240 total in move out charges but NONE of them were valid. you must remember to take DETAILED photos and videos OF EVERYTHING on both move in and especially move out. they try upping the rent if you renew but are so desperate for people to live there they revert it and give discounts on their expensive parking rate. hallways smell like trash because the only ventilation is tiny little ceiling vents at the ends of the hallways and theres always trash in the halls of course! they attempted to charge me for literal dust on the wall trim and the spots where my chair was on the carpet, i wish I had the capacity to make this stuff up. sad to see out of all the individuals in the world these people choose to financially target college students and threaten them with debt collection.

So far, Aspen Heights Towson has been a less than desirable experience. The permanent unit my daughter was expected to move into was filthy and clearly not move-in ready. After returning home with all of her items, she was able to move into a temporary unit a few days later. The temporary unit is cheaper than the permanent unit. Several adjustments need to be made to the account and two weeks later, the permanent unit is still not move-in ready. Although I’ve contacted the property manager, assistant property manager, regional manager, and VP, I have yet to receive confirmation that my email has been received or a timeline to resolve issues outlined in the letter. Hopefully, I will receive an appropriate professional response today.

Overall, Aspen has been the best off‑campus student apartment I’ve lived in near Towson. I did have a pricing issue once last year, but I just went down to the office on the first floor during business hours and they fixed it right away. A lot of my friends who live in other off‑campus spots like York and Altus have told me how much better Aspen is maintained compared to their buildings. Hearing their stories honestly made me realize how good Aspen is in comparison. The staff here really does their best, even cleaning up after some of the messes students leave in the hallways. I definitely recommend Aspen. My experience has been solid and the building is taken care of well. Overall, just have the courage to speak up if you ever have an issue — we’re all adults here and the team is willing to help.

When I was moving out early.. I told the front desk about my situation of being a college student and my deadline was in May and they was alright with me moving out 2 months early and i get a phone call saying I still need to pay for my last 2 months.. I also had a roommate who would steal my things and I told the front desk and they basically did nothing to resolve the issue. You really cant be paying 1.5k per month for lack of security / bad mailing area where people leave boxes out in the open.. 100% Never again

This place deserves ZERO stars!!! Everything about this place is horrible and I would not recommend living here if you care about your peace of mind!!! It is disgusting and not clean at all, and the noise is completely out of control with people throwing parties in the courtyard 24/7 while security refuses to shut anything down even past 10pm!!! For the amount of money you have to pay to live here, it is NOT WORTH IT so please save your sanity and go somewhere else!!! The windows don't even open and there is no ventilation, so when people smoke in their rooms the entire building reeks and management does NOTHING about it!!! The fire alarms go off constantly for no apparent reason and have people evacuating at 3am which is a nightmare if you have early classes!!! On top of all that, people's dogs shit in the hallway, people throw up in elevators, and spill drinks and trash all over the building and there are ZERO consequences!!! You will regret living here and it will drive you crazy!!! ! can only hope they get shut down soon!! Fingers crossed!!