The Flats at Douglas, toledo-oh

Most honest review after living here for 2 1/2 months. The place is exactly what you pay for the interior of the apartments are really nice and all the appliances are pretty modern and the countertops are a nice addition to it. The basement has nice closets Which is nice to store some outdoor stuff you might have or holiday decorations. We’ve never had an issue with the laundry. It seems every time we want to do it. Nobody else is really doing theirs. The pool is pretty nice to hang around in the staff there for the most part really friendly and helpful. The only concerns I would tell residence moving in is make sure you’re on the second floor because the walls or the floors seem pretty thin, I don’t know if I would be able to survive being on the first floor lol. Also, there is a lot of dog poop along the property from owners that are not picking it up specifically in like large open grass areas and near the dog park it feels like residence just feel like they don’t have to pick up their dogs poop. But for the most part, this place has been pretty amazing to live and I have had no major issues!

⭐⭐⭐⭐⭐ I’ve had a great experience so far. Keanna was incredibly helpful throughout the entire move-in process. She was always kind, professional, and patient, even when I had a lot of questions and concerns. I even changed my mind about which apartment I wanted, and she still went out of her way to help make everything work smoothly. Shawn, the property manager, was also very helpful and honest throughout the process. One thing I really appreciated was that they worked with me when I couldn’t pay my full deposit upfront and allowed me to split it into two payments, which helped me out a lot. I’ve only been here a short time, but so far I’m very pleased. I had a maintenance request during my first week for a light fixture issue, and it was taken care of the same day I submitted it. The staff has been responsive, professional, and easy to work with. So far, I’m very happy with my decision to move here and would definitely recommend this community to others.

We are extremely happy with our experience! We are very grateful for all the help and support we received throughout the entire process. Keanna was incredibly helpful, friendly, and patient with us. She explained everything very clearly and made sure we understood every step. During the application process, we had some issues with the website, but Keanna was always there to guide us and help us through everything. Her kindness and dedication truly made the process much easier and less stressful. The facilities are beautiful, and the space feels very welcoming and comfortable. The office staff has also been amazing — everyone has been very attentive, professional, kind, and welcoming. We truly appreciate how well we have been treated from the beginning. We are very happy with our decision and excited to be part of this community. Thank you for making this experience such a positive one!

The service and “respect” given from the ladies and Owner is horrible just like the maintenance they’ve promise to provide after not providing us with a new apartment on move in day due to the horrible quality of they one they have me in currently. They make promises that aren’t to be kept, and if you get into it with your neighbors they can’t do anything except send a note/letter and to call the police if and when it do get physical. There’s plenty more but I don’t have time to write about it rn.🤦🏽‍♀️

I would not recommend this place to anyone. The rent is a little less than other communities but there is a reason! The complex is short staffed and oftentimes, there is no response to calls or notifications through the tenant portal. The clubhouse is nice but in the current times, I would not use as it is not sanitized or a regular basis. It looks nice on the surface but not all units are. Before moving in, the staff was very helpful and friendly. The model apartment was beautifully finished and the staged well. I was told that they were going to find me a great unit close to the office and coming clubhouse. I did ask if all the units looked the same and was told yes. I also confirmed the complex rules (smoking, drugs, pets, security, etc). Unfortunately, things quickly changed once I moved in. The unit I was assigned was not beautiful. The workmanship was sloppy and there were gaps in the walls, cracks in the ceiling and overall poor craftsmanship. The flooring was also uneven and you could feel the unfinished bumps from the concrete below (I had a first-floor unit). This was noted to the then manager without any response. He left along with several of the other staff a few months later. With any apartment, your neighbors can make or break the experience. These definitely broke the experience for me. The immediate neighbors were very loud, broke the drug rule and constantly left the security doors propped open. The ones across the hall were also erratic - fighting and playing the flute at late hours (midnight). The upstairs neighbors broke the rules about dog breeds and sizes, housing a large German Shepard and Lab that barked and made noise all day and night. The new management assured me that these issues were addressed but nothing changed for months. Finally, the one neighbor was evicted but this took over 8 months. Instead of talking to each other, most just turned things up louder to try to cover the others up. The next big issue was with security. The first sign that something wasn’t great was the spray-painted gang tags that started to appear on buildings and signs in the complex. There were heaping garbage units that were not emptied timely which led to rats. Then, after tearing down the old car ports, the complex did not install any extra lighting or pave the new lots. There are huge holes and uneven parking surfaces all around the renovated areas and paved areas owned by the complex. The external roads are really bad too, but this is a city issue. The assigned inside storage units have hasps for locks (mine was locked) but with people leaving the outside doors and laundry doors propped open, someone got in, cut the locks and stole several things including my bike. I asked for the video footage for the police report from the cameras the complex uses but was never acknowledged. I’m not sure they work to be honest. The worker who took my information did feel bad about the situation but were no help in the report to the police or insurance. I requested the hasp be fixed so I could relock the unit and was told several times it would be fixed in soon. Two months later, still not fixed. The final straw was a large gathering of people (50 or more) having a parking lot party at 1 am in the lot 20 feet from my bedroom. It wasn’t the first time a gathering took place, but this was just crazy! The police were called but they never came out. I reached out to the complex and it was agreed that I could terminate my lease early since I had record of everything that had happened and told them I would seek legal guidance if things weren’t addressed. I’m so happy to be done with this place - in the end I got my deposit back, but only after threatening a civil suit as they did not provide any itemized reasons for it to be withheld and letting them know they were violating an Ohio Revised Code.