The Flats at Douglas, toledo-oh

We are extremely happy with our experience! We are very grateful for all the help and support we received throughout the entire process. Keanna was incredibly helpful, friendly, and patient with us. She explained everything very clearly and made sure we understood every step. During the application process, we had some issues with the website, but Keanna was always there to guide us and help us through everything. Her kindness and dedication truly made the process much easier and less stressful. The facilities are beautiful, and the space feels very welcoming and comfortable. The office staff has also been amazing — everyone has been very attentive, professional, kind, and welcoming. We truly appreciate how well we have been treated from the beginning. We are very happy with our decision and excited to be part of this community. Thank you for making this experience such a positive one!

⭐⭐⭐⭐⭐ I’ve had a great experience so far. Keanna was incredibly helpful throughout the entire move-in process. She was always kind, professional, and patient, even when I had a lot of questions and concerns. I even changed my mind about which apartment I wanted, and she still went out of her way to help make everything work smoothly. Shawn, the property manager, was also very helpful and honest throughout the process. One thing I really appreciated was that they worked with me when I couldn’t pay my full deposit upfront and allowed me to split it into two payments, which helped me out a lot. I’ve only been here a short time, but so far I’m very pleased. I had a maintenance request during my first week for a light fixture issue, and it was taken care of the same day I submitted it. The staff has been responsive, professional, and easy to work with. So far, I’m very happy with my decision to move here and would definitely recommend this community to others.

I really liked the apartments, they were a little out of my and my partner’s price range but still a good starting point. The only thing I will say is that me and my partner probably should have known better but we needed to have our ID’s in order to tour the apartments and of course we didn't so we had to go all the way back home and get them which was quite inconvenient. In our defense though it didn’t say anything about having some sort of ID on you in order to tour their units. This was definitely a good experience to get an idea of what we want and what is in our price range and what isn’t. Very nice place though.

Was a smooth and easy process. I honestly think they are renting to my dog and allowing me to stay as his caretaker. They were very accommodating regarding my pet... thanks! Time will tell on rest. Im sure if I stick to my obligations they will do the same. Looking forward to moving in!!

She was very courteous, took her time, and explained everything thoroughly. It was the most comfortable apartment touring experience I have ever had. As her last tour of the day, I did not feel rushed at all.