The Arabella, the-bronx-ny

I’m surprised how bad this building has become. Everyone else has been spot on— Christopher Alabi is an absent, never on-site, incompetent, and wildly unsupervised property “manager”. Random charges pop up on rent collection time- in addition to rent— with no explanation. The lease states all charges have to be informed to tenants before they are charged— no informational email, notice, or call made by this “manager”. There were charges that were made saying rent was not paid. There is no clause that says a property manager can pretend a tenant did not pay rent when they did ON THE 1st of the month (has the deposit on the ledger and payment left my bank account on the 1st) then be charged an additional late fee. MULTIPLE MONTHS. I don’t know WHO all these late fees each month are going to. Who is supervising these fees and transactions? Christopher’s incompetence? Not his management Sioni group for sure. Horrible all around. Concierge and front desk has been great with welcoming and packages. Abdul and new manager and all team members are great with upholding a warm environment. Chris however is just too incompetent- especially handling our FINANCES and need to go. Also my neighbors next door left last year but still have not received their security deposit back. For the same no rent found reason. I’m not surprised.

I'm writing this review anonymously because I live here, and I don't want to face retaliation. My goal is simply to let current and prospective residents know about my experience and encourage others to share their own honest experiences as well. My biggest concern is with one of the staff members, Chris. In my experience, he has been extremely difficult to reach. There have been multiple occasions where I've called, texted, and emailed him about important matters and received no response for days or even weeks. As a resident, it's frustrating to feel ignored when you need assistance. Communication has been one of the biggest issues. There have been times when I was told he wasn't available or wasn't on site, yet I had reason to believe otherwise. Whether that's due to poor communication or something else, it has left me feeling like residents are not a priority. It's especially frustrating because we pay thousands of dollars in rent each month and commit to yearly lease agreements. For the amount we pay, I believe residents deserve timely communication and reliable support. It shouldn't take two weeks or more to get a response from someone whose role is to assist residents. Unfortunately, the only consistent communication I've experienced has been around rent collection. When residents need help with issues that only management can address, getting a response can be extremely difficult. Even if an issue can't be resolved immediately, a simple update or acknowledgment would go a long way. Based on my conversations with other residents, I'm not the only person who feels this way. Some have expressed that they're considering sharing their own experiences publicly or choosing not to renew their leases because of the ongoing communication issues. I hope management takes this feedback seriously. Residents deserve professionalism, respect, and responsive communication. Improving those areas would make a significant difference for everyone who lives here.

The management is unresponsive and misleading. Asked to have apartment to be cleaned before moving in and no response. Their website offers no more gym membership expense. When challenged they said that it was just marketing material and they charge $50 per month for activity fee. Misleading and BS. Can’t wait to leave!

HORRIBLE ABSOLUTELY HORRIBLE!! Concierge is disrespectful, unprofessional and rude management even worse! They allow people to steal residents belongings. Getting anything fixed in your apartment is just laughable. If you bring up any issues you have then the tables will be turned and you will be attacked and made out to be the problem and told pretty much to leave any issues you have to yourself or you can get verbal warnings!! This place is nothing like it’s made out to be Luxury that’s a joke !!! Hallways are dirty and disgusting drug dealing in the hallways as well as in the front desk area if your belongings are stolen the management does not care and will not help you. the front desk concierge is unprofessional rude and very disrespectful it’s not worth it!!!! The area is awful weekends the people from sky zone stand out front so you can’t get into the building without asking to get through drunk disrespectful people fights and threaten gunshots have been happening right in front of the building so neighborhood is garbage this is not a good building DONT MOVE HERE YOU WILL REGRET IT !!!!!!

This building truly has it all. Beautiful design, thoughtful furnished lay outs, great amenities including a gym, tenant lounge and outdoor spaces. most importantly though, the building feels very secure and the doorman/security guards are great. There is nothing like it in the area!