The Annex of Terre Haute, terre-haute-in

If I could put less than a star I would. It took them three months to get my washer fixed, management comes into your apartment randomly, higher management above them never answers emails, and random fees are always added to my flex account. Besides that the floors have stains from trash stains, animal feces are wherever outside the apartment complex, and overall apartments are in very bad condition. My parents recently visited and noticed the air filter in the apartment was very dirty, and had to go to the store themselves and buy a new air filter. Besides all that it’s close to campus so that’s nice that the gas I save from being close can go straight to the annex.

Good evening, I am writing to formally express my frustration and serious concerns regarding the ongoing living conditions in my apartment. For several months, I have been dealing with mold, ants, roaches, and a consistently malfunctioning air conditioning system. Despite submitting multiple maintenance requests, very little has been done to properly address these issues, and some concerns have been completely ignored. I have been a resident of this apartment complex for three years, and I find it extremely disappointing that I have had to continuously deal with these conditions while still being expected to fulfill my financial obligations as a tenant. These are not minor inconveniences. They are ongoing issues that affect my health, comfort, safety, and overall quality of life. No resident should be expected to live under these circumstances, especially after repeatedly notifying management of the problems. At this point, I feel that my concerns have not been taken seriously, and I am no longer willing to continue living in these conditions without a clear resolution. I am formally requesting that management take immediate action and provide one of the following resolutions: 1. A reduction in my monthly rent to account for the prolonged unacceptable living conditions and lack of adequate maintenance. 2. A transfer to another unit that is properly maintained, pest-free, and free of mold, at no additional expense to me. 3. A release from my lease agreement without penalties or additional fees if management is unable to provide a safe and properly maintained living environment. I am requesting a written response within five business days outlining how management intends to resolve these concerns, including a specific timeline for addressing the outstanding maintenance issues. I have made multiple attempts to resolve these matters through the appropriate maintenance channels, and I believe I have been more than patient. However, the continued lack of action is unacceptable. If these concerns are not addressed promptly, I will have to consider escalating the matter through the appropriate housing authorities and exploring my rights as a tenant. I would prefer to resolve this situation directly and professionally with management, but I expect my concerns to be taken seriously and addressed with the urgency they deserve. Thank you for your attention. I look forward to receiving a prompt response and a reasonable resolution.

Avoid This Place The Annex of Terre Haute is, in my experience, one of the worst apartment complexes I’ve ever lived at. The common areas constantly smelled awful, there was dog poop left in the halls, and the grass was rarely maintained. It seemed like the only time the property would suddenly get cleaned up and the grass would be cut was right before prospective tenants came to look at apartments. The apartment I moved into was absolutely filthy. It had hair and grime everywhere, clogged sinks, a dirty toilet bowl, and so much dirt built up that you could run your finger across a door and have an unbelievable amount of dirt on your finger. Yet somehow, when it’s time for tenants to move out, they expect the apartment to be left looking brand new. The whole experience felt like the property was designed to squeeze as much money as possible out of college students. Rent increases every year, and they constantly spam you with calls asking whether you’re going to renew. They even push you to renew MONTHS before your current lease is over. To me, it feels like a tactic to lock young college students into another lease before they have a chance to properly consider their options. I also still have not received my $300 security deposit after moving out on July 30th. Based on my experience here, I’m expecting getting that money back to be another hassle, which is incredibly frustrating. I would strongly recommend college students think twice before signing a lease here. My experience has been that they’re quick to demand money from tenants but much less interested in providing the quality of living and cleanliness that tenants are paying for. I want my $300 security deposit back.

Unfortunately, my experience living at The Annex was extremely frustrating, and I would not recommend living here. There were constant issues with communication, maintenance, and management. I waited a year and a half for a new couch, and when I finally received my “new” couch, it already had a slit in it. My $30/month parking space was also given to another resident while I was still living there, which was extremely frustrating. The hallways are often dirty, the elevator is constantly breaking down, and the parking lot is in terrible condition. The lines and space numbers are barely visible, making it difficult to know where you’re supposed to park. There is also a horrible infestation of fleas and roaches throughout the property, which is unacceptable for a place people are paying to live. Another major concern was an incident where an office staff member jiggled my apartment door handle to see if it was unlocked for an “inspection.” I found this extremely inappropriate and uncomfortable. For the last four months of my time living there, I did not have an active key fob to enter the building after the power went out. I repeatedly brought the issue to the office, but it was never properly resolved. I had to rely on the front or side doors being unlocked just to get into the building. Overall, getting in contact with management and getting issues resolved was consistently difficult. After everything I experienced during my time there, I was also surprised to receive an outstanding charge after move-out when I left my apartment in almost perfect condition. I have photos documenting the condition of my apartment before and after my tenancy. There are definitely some things The Annex could improve, but the biggest issues for me were poor communication, lack of maintenance, unresolved problems, and the overall lack of professionalism from management. I would seriously consider other options before choosing to live here.

The Annex Management Group is truly a terrible company. In May I moved out from the Annex of Terre Haute and I decided to pay the rest of my lease (until August) in full. However, I was notified at the end of may that they had moved someone in to my apartment and I would be issued a refund since they cannot double charge. Since then it has been a continual battle trying to get this refund sent to me. First the sent it to the apartment that I had just moved out of because they claimed I never filled out a forwarding address. This is incorrect because when I initially called the main office about my refund they literally read aloud the correct forwarding address. This was in June. Then in July I was told that they had been working to change the forwarding address. This apparently takes weeks. Then in August I finally spoke to the Director of Student Housing she claimed that a check had been sent on August 14th. When I still had received nothing, I called again. (It is also extremely impossible to get anyone on the phone or receive any communication). The regional manager, claimed that the check was sent on August 19th. When I still had not received anything, I checked in again. They assured me that a check had been sent but USPS must have lost it. I submitted a USPS missing mail request and asked the Annex for some information about the check that USPS needed to complete my request. Then on September 25th, I got the check in the mail. It was dated for 2 days ago. I then received an email stating that they decided to cancel the second check and overnight a third check. I find it hard to believe that they ever sent a second check. To me, it seems more likely that they realized they messed up and were trying to buy time to fix their mistake. I do not want to fault the Director of Housing because I believe she was truly trying to help but overall, that company is unreliable and lots of their other employees are not at all helpful. This includes the Annex of Terre Haute on site staff and the regional manager. Plus the conditions of the building are disgusting. They overcharge for rent at a place that allows homeless people to sleep in the lobby because the door lock is broken.