Sycamore Place Apartments, terre-haute-in

I had seen a member of the maintenance crew while taking out my trash and asked about a concern I had in my apartment and he was over within 5 minutes to fix it. He is very polite and fixes things quick and efficiently. Highly satisfied with the maintenance crew

Apartment Review My experience with this apartment complex, especially during the transfer process, has been extremely frustrating. There was very little communication throughout the process, and we constantly had to go to the office ourselves just to get answers or find out what was going on. We were even given a date for when the new lease would be ready, only to later find out that the information we were given was not accurate. Our lease for the new apartment was supposed to begin August 1st, but we did not actually receive the keys or move into the apartment until August 5th. Because of this delay, there were questions regarding the rent and charges for the days we were unable to move into the new unit. Instead of receiving clear communication about how this would be handled, we had to repeatedly contact the office ourselves to get answers and try to get everything corrected. I also emailed Nevaeh, the manager, with questions regarding the transfer, lease, and charges. I sent the email to her work email address, which she later confirmed was the correct email address, but she stated that she did not receive it. I followed up again and eventually received a response, but several of my original questions still were not directly answered. I also requested contact information for her supervisor because I wanted to escalate my concerns and speak with someone above management. I was not provided with direct contact information and had to submit a request through the website instead. As of now, I still have not received a response from a supervisor. I understand that unexpected delays can happen, but the lack of communication and follow-through made an already stressful transfer process much more difficult than it needed to be. In my opinion, the communication and handling of this situation could have been much more professional. If you decide to live here or transfer units, I strongly recommend getting everything in writing and keeping records of all emails, dates, charges, and conversations with the office.

I love the apartment and it feels like a home. Everything is well kept up and the staff are great and well organized! The apartment has been freshly painted appliances all new I'm still getting it arranged but included a picture.

during my process of moving, i contemplated living here. within that process i got help from the worker jada, she was so helpful and supportive of every choice i made. im glad to say that sycamore place has employees that care. when i look to move again ill be sure to come back here and hopefully get jada again for my apartment hunting.

Top tier customer service and care!! I reached out while on my hunt for a new place and I believe her name was Jaida— amazing. She clearly explained everything , maintained an amazing attitude, and overall was genuine and helpful!! Best service I’ve had when searching for a new place ❤️ definitely will be considering these apartments even more , the apartments are great and so are the staff !!