SoL Tempe Apartments, tempe

I’ve been living here for the past 3 years and I’ve been loving it of course up until recently. The new management seem nice but I just feel like they’re handling things very slowly like it isn’t important. Like for instance. I renewed for next fall and they’re charging me pet rent for a cat that died two years ago. I’ve repeatedly have told them this yet, they won’t remove the balance from my new lease starting next fall. I have an emotional support letter I submitted this fall for the new kitten I have and I’m aware I have to resubmit it every year but it’s just frustrating to put a balance for a cat that I don’t even have anymore. I’ve emailed them twice and talked to them in person and still no change. Also I have an animal document in my portal waiting to be signed instead of them removing it like I requested since I have the emotional support letter. I just don’t want any issues next fall which is why I wanted it handled at the two times I’ve emailed them. I just feel like I’m not being heard and I never had this problem with last management. I just wanted to be issued a new lease for next fall without the pet rent since I’ll be resubmitting an emotional support letter as well as not being charged for a cat that I no longer have. Maybe leaving this review will get through to someone because every time I email or talk to them, I get ignored. I’m also sad that Jose doesn’t work here anymore because he’s been such a great Maintence member of this building for the 3 years I’ve been here. He’s always made sure all the important things were fixed and handled right away. This building hasn’t been the same since his departure. The only other person I’m happy that’s still here is bob. He also does a great job and is very polite. It also isn’t fair that everything is 24 hours accept the pool. All this money we’re paying and we can’t use the pool after 10? Just seems a little unfair. The guest parking being outside the gate isn’t fair either because there’s not a lot of spots at all. When I first moved to this building residents and guests could park anywhere and parking passes weren’t needed. Besides all these issues I just listed I do enjoy living here but I’d really like to the pet/lease issue to be resolved.

If I could give this place 0 stars I would. The only good thing about this entire building is the maintenance guy Bob. When we moved in, the apartment was absolutely filthy and furniture was MATTED in animal hair. The hallways ate disgusting and not maintained, neither are the elevators. Every single weekend there is throw up or animal feces in the hallways that was left there for months. My bathroom cabinets were absolutely chipped everywhere, it was left in a terrible condition and we were expected to clean it even though we JUST moved in. Maintenance tickets took weeks sometimes months to be fixed, we had a practically unusable washer for half of our lease, and my roommate didn’t have a functioning toilet for almost a month. To top it all off, they will unexpectedly slam you with cleaning fees for things that literally DO NOT exist. Also, ANY five star reviews only exist because they give away free hoodies and merch in exchange for a good review. NONE of it is actually real and I haven’t heard of any good reviews from ANYONE that’s lived here. There’s a reason hardly anyone renews their leases. Front desk is kind but literally NOBODY helps with anything. Find a different place to live if you don’t wanna hate ur life fr. Goodnight Tempe.

I’ve lived here for the past two years and have had such a great experience! The front desk staff and management team are always welcoming, helpful, and genuinely care about the residents. Anna and Zach are both incredibly friendly and always make you feel welcome. Nathan, the manager, is also fantastic! He’s professional, responsive, and makes sure any concerns or issues are addressed in a timely manner. The entire team does a great job of creating a positive living environment, and I’ve really appreciated my time here. If I weren’t graduating, I would absolutely renew my lease for another year! I highly recommend living here!

Lived here for three years and I generally enjoyed it. The amenities are nice, the price is good, and the property felt safe overall. The maintenance team, led by Jose Lozano, is very effective!! They are also always friendly when I pass them in the halls. Maintenance requests were definitely always handled with a lot of care for the residents. The only issues I would say were an annoyance to me were the elevators being broken at times and the office being difficult to reach unless you're there in person.

I toured at SoL with Anna and it was AMAZING!! The apartment looked very pretty, and Anna did a great job to allowing us to see everything on the property from the study rooms, to gym, to pool and more. I had a lot of questions and Anna was able to answer all of them for me. Overall great experience!