Alight Tempe, tempe

After living at this apartment complex for three years, I can honestly say my experience has been incredibly disappointing. I lived here for two years in a four-bedroom unit before transferring into a two-bedroom apartment for my final year, so this review is based on years of recurring problems, poor communication, and issues that never seemed to improve. One of my first major experiences happened when management hired a contractor to replace the countertops in our unit. The contractors removed every countertop and even our kitchen sink, leaving it on the balcony. While I was at class, they realized they had cut the countertops incorrectly. Instead of fixing the mistake, they left our apartment that way for about a month. We had no usable countertops, no kitchen sink, and exposed nails sticking up from the cabinets where the countertops had been removed. This was an obvious safety hazard, especially since I have a cat. Despite repeatedly contacting the office, we were constantly given different explanations for why no one had returned to finish the work. While recovering from ankle surgery, I also received a $75 trash violation because management claimed my cardboard boxes weren't broken down, even though I had followed their policy exactly. I had to take my own photos proving they were flattened to get the charge reversed. I also experienced major issues trying to register my cat. I emailed management multiple times requesting that my pet be added to my lease and never received a response. Months later, I received an email containing photos taken inside my apartment and notice that I would be charged a $300 pet violation fee because my cat wasn't registered. I had to provide screenshots proving I had repeatedly attempted to register my pet and had simply been ignored. Those photos also highlighted another concern: apartment staff entered my unit on more than one occasion without any notice. Finding out someone had been inside my home only after receiving photos in an email made me feel like my privacy wasn't being respected. The most serious issue involved my personal safety. While living in the apartment, one of my roommates regularly brought unfamiliar people into our unit. One individual threatened to kill me and another roommate. Management did nothing to address the situation or make us feel safe. Another issue with this apartment complex was the constant utility failures. The elevator in my building was out of service numerous times, including one period after it caught fire where it remained unusable for roughly three months. The gate connecting the parking garage to my exit has also been broken multiple times and, at the time of writing this review, is broken again. I pay for garage parking, yet when the entrance doesn't work, residents are forced to walk all the way around the property or through the pool area just to get into the building. My move into my apartment was another disappointment. Although my move-in was delayed, the garbage disposal and dishwasher didn't work, there weren't any trash cans despite the apartment being furnished, and one hallway closet was filled with maintenance supplies and spare doors instead of being usable storage. Calling the apartment "move-in ready" was simply inaccurate. Throughout my three years here, I constantly had to keep screenshots, photos, and written records simply to avoid improper charges or prove I had followed their policies. No apartment is perfect, but what matters is how management responds. Unfortunately, my experience was defined by delayed repairs, poor communication, repeated maintenance failures, fee disputes, privacy concerns, and a general feeling that residents' concerns were not taken seriously. If you're an incoming ASU student or a parent helping your student find housing, I strongly encourage you to research this property before signing a lease. Based on my experience over the past three years, I cannot recommend living here.

Honestly, the apartment itself is decent, but the management and office staff are terrible. I came in 3 different times just to sign and finish everything, and every single time they kept delaying and wasting my time for no reason. It genuinely feels like they try to make you give up on moving in. When I finally told them I was ready to pay immediately and move in, they suddenly said only a 3-bedroom unit was available, even though my friend and I had already signed for a 4-bedroom. And this is the second time this has happened. We also paid the application fee, and they still kept delaying until we got frustrated. The front desk staff are actually nice and respectful, but it’s obvious they have no control over anything. During the tour, they even told us there were plenty of empty 4 bed units available, then later management suddenly claimed there were only 3-bed units left. On top of that, the administration tried to charge us fees that were supposed to be waived. I honestly do not recommend this place at all because of the management. The apartment itself is fine, but the administration is extremely unprofessional and frustrating to deal with.

I strongly discourage anyone—especially young women—from living at this apartment complex. My experience here has been stressful, unsafe, and deeply disappointing. Safety is a major concern. My car was hit in the parking garage, and because there were not enough security cameras, the police were unable to identify who was responsible. Since then, I have not felt safe parking there, despite paying a monthly fee for the garage. On multiple occasions, I was threatened by homeless individuals near and even on the property, forcing me to call the police. There were also recurring homeless encampments in the empty lot next to the complex. Overall, I never felt safe walking around the property. I also experienced theft after my front door was accidentally left unlocked, which only added to my concerns about security. Management has been inconsiderate and, at times, completely inappropriate. Despite informing them that I had experienced domestic violence at the hands of a previous male roommate and specifically requesting not to be placed with another male roommate, they ignored my request and assigned me one anyway. This created an extremely distressing living situation and forced me to relive past trauma instead of feeling safe in my own home. Communication was poor and often inconsiderate. I intentionally stayed away from my apartment during a scheduled inspection because I knew I would have a panic attack if I were present. Management did not inspect during the scheduled week but instead entered the following week without warning. Their unexpected entry triggered a severe panic attack. Maintenance issues were ongoing and poorly handled. The air conditioning was broken for most of my lease. After maintenance attempted repairs, it would either cool the apartment to around 50°F or heat it to nearly 100°F, with no way to turn it off. It took approximately three months before the issue was finally resolved, and by then my plants had died from the extreme temperatures. On top of that, I was charged unfair and questionable fees. I was fined $300 for having dog toys in my apartment, even though I did not own a dog and was simply storing the toys because I was interning for a dog company. My roommates and I were also charged $400 to replace a microwave that was not broken. It had a crack that had been there before any of us moved in and appeared to be the result of normal wear over years of use. Finally, the environment is disruptive. Loud parties at 3:00 a.m. are common, making it difficult to sleep, and management did little to address repeated noise issues. Overall, this complex failed to provide a safe, respectful, or professionally managed living environment. Between the safety concerns, poor communication, unresolved maintenance problems, questionable charges, and the way management handled deeply personal situations, living here caused me significant financial stress and negatively affected my mental well-being. I would not recommend this apartment complex to anyone looking for a safe place to live.

Living at Alight Tempe was fine until the day I moved out, and that completely changed my opinion of this place. The move-out process felt like nothing more than an opportunity to squeeze as much money as possible out of tenants. I was hit with outrageous cleaning fees and charged for minor damage that was already there but wasn’t noted during my move-in inspection. It genuinely feels like management searches for the smallest imperfections to justify extra charges instead of being fair. The cleaning fees were so excessive that I seriously questioned where that money was even going. The location and parking are great, but that doesn’t make up for a move-out experience that felt exploitative and completely unreasonable. If you rent here, document absolutely everything with photos and videos on day one, because once you leave, don’t expect to be treated fairly. It’s a disappointing and frankly despicable way to treat tenants.

They love to give you surprises, such as towing your car. It wasn’t even fool’s day. Honestly one star for them is very generous. They towed my car even though I paid the visitor parking fee!!! I have the bank transition record but the office said they don’t have permit records, asking me to talk to the Zip Tow company they worked with. I paid $5.50 for 24 hrs parking at 5:15pm, but 7hours after paying my car got towed😻And Zip Tow refused to prove that my permit is invalid, even I have the permit number on my bank transaction. All they did was REFUSED TO DOUBLE CHECK IF THEY TOWED THE WRONG CAR, but asking me to pay the 155 tow fee with very rude attitude. Even scammers asked nicely for your security code.