The Retreat at Tampa, tampa-fl

I had a very disappointing move-out experience with The Retreat at Tampa. I followed the after-hours move-out instructions exactly as they were provided. I placed my keys in the envelope they supplied, wrote my name, unit number, and forwarding address on it, and deposited everything in their after-hours drop box. Despite following their instructions, I was later charged $150 for “missing keys.” My apartment’s lock had been changed from a key fob to a manual key, but I still returned both the key fob and the manual key, along with my mail key, parking permit, and gate key card. When I went to the leasing office to resolve the issue, the customer service was unacceptable. I asked to speak with a manager and was told they wouldn’t have time to speak with me because they would either be walking units or in meetings. The front desk never got the manager, so I waited until she came out of her office and had to stop her myself. The leasing manager, Ashley, was rude and dismissive. She immediately said they didn’t have time to look for the keys and that it was my responsibility, even though I used their after-hours drop box exactly as instructed. I asked if they could review the security cameras to determine what happened after I placed the envelope in their drop box, but she refused and simply stated that residents are not allowed access to the cameras. Instead of trying to investigate or help resolve the situation, I was treated as if the issue was automatically my fault. If a property provides an after-hours key drop, there should be a process to account for items placed in it. Charging residents $150 without making a reasonable effort to investigate is unfair. I would be very cautious renting here. Based on my experience, management was unhelpful, dismissive, and unwilling to take accountability when there was a problem with their own move-out process. ** DO NOT USE THE DROP BOX**

Im gonna keep this short and sweet. Antonio might be the best worker that the retreat has ever had. I’ve had my lease here since fall and I have never seen him slacking at his job. He’s always attentive when at the front desk. Always smiling and always happy to answer questions no matter what he’s doing at the time. You guys got a good one with Antonio.

I recently toured the property and had a great experience thanks to Adriana at the front desk. She was very welcoming and took the time to answer all of my questions about the community and amenities. Adriana was friendly, professional, and made the whole tour feel comfortable and informative.

I had a really great experience with Adriana at the front desk. Her customer service was excellent from the moment I walked in. She was friendly, patient, and took the time to answer all of my questions about the property and the leasing process. Adriana made the whole experience feel welcoming and stress-free, and her professionalism really stood out. She definitely left a great impression during my visit.

Absolutely love this place! The office people are so so nice. 24/7 gym is amazing and the pool is like a resort. The rooms are really nice and it’s super close to USF which is very convenient because I’m a student there. Literally tell my friends it’s such a nice place to live!!