The Retreat at Tampa, tampa-fl

I had a very disappointing move-out experience with The Retreat at Tampa. I followed the after-hours move-out instructions exactly as they were provided. I placed my keys in the envelope they supplied, wrote my name, unit number, and forwarding address on it, and deposited everything in their after-hours drop box. Despite following their instructions, I was later charged $150 for “missing keys.” My apartment’s lock had been changed from a key fob to a manual key, but I still returned both the key fob and the manual key, along with my mail key, parking permit, and gate key card. When I went to the leasing office to resolve the issue, the customer service was unacceptable. I asked to speak with a manager and was told they wouldn’t have time to speak with me because they would either be walking units or in meetings. The front desk never got the manager, so I waited until she came out of her office and had to stop her myself. The leasing manager, Ashley, was rude and dismissive. She immediately said they didn’t have time to look for the keys and that it was my responsibility, even though I used their after-hours drop box exactly as instructed. I asked if they could review the security cameras to determine what happened after I placed the envelope in their drop box, but she refused and simply stated that residents are not allowed access to the cameras. Instead of trying to investigate or help resolve the situation, I was treated as if the issue was automatically my fault. If a property provides an after-hours key drop, there should be a process to account for items placed in it. Charging residents $150 without making a reasonable effort to investigate is unfair. I would be very cautious renting here. Based on my experience, management was unhelpful, dismissive, and unwilling to take accountability when there was a problem with their own move-out process. ** DO NOT USE THE DROP BOX**

I lived at The Retreat last year and paid rent throughout the summer, even after I had moved out early. Since I was still paying rent, I understood that I was allowed to leave my belongings in my unit. When I returned to collect my things, staff had no idea where my belongings were or who had entered my unit. At least $3,000 worth of items were missing, including a vacuum, air fryer, Dyson Airwrap, TV, and essentially all of my kitchen appliances. When my mom mentioned calling the police, the front desk suddenly found my bar cart in a back room. The timing was extremely concerning, especially when no one had been able to tell us where my belongings were moments before. I emailed management to try to resolve the situation and received no response. I am now considering taking the matter to small claims court because I should not have to replace thousands of dollars’ worth of belongings that were left in a unit I was still paying for. This experience has been incredibly frustrating, and I would strongly recommend being very cautious about leaving valuables here. I personally would not feel comfortable trusting The Retreat with my belongings again.

Love this place, spent many years here and recommend it to anyone who wants convenience, homestyle living, and a great community. The front office staff is amazing and are always willing to help with a smile on their faces. Ashley is wonderful, who will make sure your stay is amazing! Check them out!

Absolutely love this place! The office people are so so nice. 24/7 gym is amazing and the pool is like a resort. The rooms are really nice and it’s super close to USF which is very convenient because I’m a student there. Literally tell my friends it’s such a nice place to live!!

Crappy maintenance team, never gets anything done without multiple reminders. Many issues within the apartments themselves, lived in 2 different units that had bugs and the ceilings would leak water. And the water leak has happened to 5 different units that I know off, anywhere is better than here for the price you pay.