IQ Apartments, tampa-fl

Daja at IQ has been so helpful and accommodating with my transfer process. She never fails to be attentive and quick to respond to any questions or concerns I’ve had throughout the process. Her constant willingness to help makes living here a positive experience. She is truly an asset to the management team at IQ!

Really nice apartment definitely the best I’ve been in. It’s a bit expensive but I think with other places having same if not higher prices it’s the most worth it. Everything is really spacious, there’s tons of storage space, and all the appliances work great. The gym is a bit small so it’s not great for everyday but it’s enough if you want a quick workout. The two things I HATE however are the maintenance and WiFi. When I first moved in tons of things were broken ( porch had no light bulb, a shelf was missing in the fridge, etc.) the apartment was also not clean. The maintenance comes and won’t fulfill all the work orders you put in and leave dirt everywhere. Second the wifi is horrible. Currently the Ethernet is out so I can’t play any games. The wifi itself is super weak I can’t study or do work at the apartment and the TV that comes with the room won’t connect at all. It’s been like this for going on three months now. However, everything else is nice. Assuming they fix the WiFi I can definitely see myself staying here for the next four years.

the fire alarm has been going off at night in building two for months (over 5+ times) and it hasn't been dealt with, despite the 75-100 decibel alarms permeating every room. unfortunately, this place is inhabitable and my ears are constantly ringing. at one point their solution was to turn it off which is a fire hazard, and the alarm randomly going off is a fire hazard as well; how are residents to know when it's serious or a glitch? edit: april 26, 2am it happened again. if this were a glitch it would not only be happening late at night, it would be occurring in the day as well. also they keep sending emails to "remind" us of guest policy but have 100+ member parties??? finally, their image on social media is completely unprofessional compared to before when it highlighted information foremost rather than faces of people who aren't even staff. can't believe how downhill it's gone due to a management change. incredibly unprofessional. also, their "help text chat" is a useless ai so don't even bother.

I’m not sure if this apartment is under new management or what, but the customer service has become horrible. I’ve been dealing with an issue regarding a missing package that the office lost, and the experience was extremely frustrating. Instead of the manager coming out to resolve the situation (which honestly would’ve taken less than five minutes) she sat there messaging the male employee I was speaking to about it. Meanwhile, he never even asked for my name or tracking number and made no real effort to help locate the package. I never had these issues when Jasmyn worked here. She actually took the time to assist residents and help look into problems. Also, if there are ongoing issues with Luxer and carriers not using the system correctly, then maybe management should consider switching to a different package system altogether. Residents shouldn’t constantly have to deal with lost packages and lack of assistance when trying to resolve the issue. I was also recently told that I couldn’t sublease my apartment. Again, no one gave me a clear explanation. The employee simply said it was “too late” without even looking at my account or asking for my information. There was no attempt to help or provide solutions. On top of that, after many residents had already been living here for months, management suddenly decided in December to begin charging utilities. That should have been communicated clearly and transparently from the beginning. I’ve lived here for almost a year, and unfortunately the quality of management and customer service has significantly declined. They’ll probably respond telling me to contact them directly, but based on my experience so far, I don’t expect any real resolution or accountability. I truly regret signing this lease.

I love this place, the amenities, ambience and services absolutely world class. Jasmyn my designated leasing specialist has been an outstanding support since move‑in. From the first day, she made the onboarding process smooth by clearly explaining community policies, walking me through the building amenities, and making sure I knew how to submit maintenance requests and access all the resources available in the residence. lHer friendly attitude and professionalism have made settling in much easier, and I really appreciate how approachable and responsive she has been throughout my stay.