West 10, tallahassee-fl

I had an amazing experience touring West 10, and my leasing specialist, Grant Scott, made it even better. He was incredibly friendly, knowledgeable, and took the time to answer all of my questions without making me feel rushed. He explained everything clearly and made the entire process smooth and welcoming. As a future student moving to Tallahassee, finding the right place is a big decision, and Grant made me feel confident that West 10 is a great choice. His professionalism, positive attitude, and genuine willingness to help really stood out. Thank you, Grant, for such an excellent tour, experience, and the T-shirt and cup I received ! I highly recommend asking for him if you’re looking for an apartment at West 10!

I secured an apartment here for my son, who is a college student, and it has been, by far, the worst housing experience we've ever had. The first unit they assigned him smelled strongly of wet dog and marijuana, and it was filthy. To their credit, the front desk staff were courteous and immediately moved him into a vacant unit until a permanent one became available. Unfortunately, we later discovered that the temporary unit had no heat—in the middle of the bitter cold in January. My son had to sleep there over the weekend wearing multiple layers of clothing and under three blankets just to stay warm. When he was finally moved into another unit, it appeared to be in much better condition. However, as the months went by, the air conditioning stopped working, water began leaking directly onto my son's bed, and the ceiling started falling apart due to water damage. Every issue was reported to maintenance, but none of them were properly repaired. As a result, my son has been staying back home since classes ended. Thankfully, we only signed a short-term lease (January through July), and he is now in the process of moving out. To any parents looking for housing for their college students: please do your research before signing a lease. While the office staff were polite, the condition of the apartments and the lack of effective maintenance made this a very disappointing experience. We cannot recommend this property.

I wanted to like this apartment complex, but the pest control situation has been extremely disappointing. Despite multiple complaints and maintenance requests, the issue was never fully resolved. There were ongoing problems with bugs, and it became frustrating feeling like the concerns were not being taken seriously. The location and layout have potential, but pest control and overall responsiveness need major improvement. For the price residents pay, basic cleanliness and proper treatment should not be an ongoing issue. I would recommend management invest more into consistent pest prevention and better communication with tenants.

I want to recognize one of the newest members of the maintenance staff, Nicholas for being professional, responsive, and courteous. He addressed my maintenance request promptly, communicated well, and took the time to explain what he was doing. I appreciate his efforts and professionalism throughout the visit. There is still some follow up work scheduled, but my experience with him so far has been positive, and I wanted to acknowledge that.

You all want a real review? Here’s one. I lived at West 10 for 3 years and It’s been a couple of months since I’ve moved out. The quality of the complex has gone downhill ever since new property management took over. They don’t communicate with residents like the previous team did. For example, maintenance started working on the fire alarms at 10 a.m. one morning without any notice — I honestly thought the building was on fire. The Wi-Fi that residents pay for constantly cuts in and out, there’s visible mold in the ceiling, and the air filters are completely missing — causing terrible dust buildup. The gates rarely work (and my gate fob wasn’t even activated when I first got it), and they charge an extra $70 just for a parking decal. The roommate matching is also terrible — I’ve had four roommates since moving in, including one who smoked inside. Management didn’t do anything about it until months later. To make matters worse, I’ve had property damage (a busted car window) and frequent loud parties throughout the complex that make it hard to get peace and quiet. On top of that, water has leaked from the vents and ceiling in the common area, pest control is practically nonexistent (I had a spider problem), and management issued a sudden $200 “utility billing adjustment” for “corrected” water and sewer charges from previous months — with no clear explanation or warning. That really threw off my budget and felt unfair. The only positives I can mention are the maintenance team and the pool. The maintenance staff are genuinely kind, quick to respond, and do their best with what they’re given. The pool area is also nice and kept up well — but that’s about it. If you’re considering moving here, get a Ring camera. I was probably the only one in my building with one, but it gave me peace of mind. Sadly, this place has gone from promising to disappointing, and I wouldn’t recommend it unless major changes are made in management and upkeep.