Urban Enclave, tallahassee-fl

We had an issue arise at my daughter’s apartment, and we reached out to Chris Rosbor, the Resident Experience Manager. From the very beginning, Chris was incredibly responsive, helpful, and professional. He went above and beyond to address the situation quickly and made sure we were kept informed throughout the process. He turned what was a difficult and stressful situation for my daughter into something much more manageable. His quick response, genuine concern, and commitment to providing excellent service truly made a difference. Chris is an absolute pleasure to work with, and Urban Enclave is very fortunate to have someone like him on their team! Thank you, Chris, for going above and beyond!

I had a great experience working with Jessie while getting my apartment. She was extremely helpful, professional, and made the whole process easy from start to finish. Jessie was always responsive, answered all my questions, and made sure everything went smoothly. I really appreciate all her help and would definitely recommend Jessie to anyone looking for an apartment!

My experience living at Urban Enclave was extremely disappointing, and I would not recommend this apartment complex. To start, there are numerous hidden fees that significantly increase the monthly cost. My rent ended up being around $100 more each month because of mandatory charges. One example is a $15 monthly "premium flooring" fee, yet there was never an option to choose standard flooring or opt out of the charge. These extra fees make an already expensive apartment even less worth the price. The management also failed to honor the lease agreement I originally signed. I signed a lease for a 4x4 unit under a promotion where only two of the four bedrooms would be occupied, and my rent reflected that arrangement. However, in December, management moved two additional residents into the apartment without honoring the original agreement and expected me to continue paying the same high rent. That experience made me feel like maximizing revenue was prioritized over keeping commitments made to residents. Another major issue was the noise. The community was consistently loud, even on weekdays and during the early morning hours. There were multiple occasions where I heard people outside my window around 3:00 a.m. yelling, using racial slurs, including the N-word, and creating disturbances. Despite the property advertising security, I rarely saw any meaningful response to these situations, and the noise continued throughout my time there. The pest problem was also unacceptable. I regularly found roaches in my apartment, sometimes multiple times in a single week. For the amount residents are expected to pay, this level of pest control is unacceptable. As a Black resident, I also experienced the environment as unwelcoming due to repeated incidents involving racial slurs and disruptive behavior. While I can only speak from my own experience, it affected my sense of comfort and safety living there. Overall, between the hidden fees, management issues, excessive noise, pest problems, and my negative experience with the community environment, I cannot recommend Urban Enclave. There are better places to live for the price.

Jessie from Urban Enclave was absolutely remarkable! She was responsive, consistently returned my calls, took the time to understand the issues, and worked diligently to solve every problem. Most importantly, she made sure we reached a great resolution. In the four years I’ve been in Tallahassee, I have encountered no one who has provided this level of professionalism, care, and genuine customer service. Jessie truly went above and beyond, and I am incredibly grateful for her help. She is a true asset to Urban Enclave and deserves the highest praise!

A great move-in experience for my daughter. The staff is amazing! I had a great experience with Jessie and Tayla- completely attentive to all of our needs. They have made sure we had a smooth move in day and walked me through every step! Very informative and helpful!