The Luxe on West Call, tallahassee-fl

This place is an absolute mess. I never lived here, but my girlfriend did so I spent a LOT of time here throughout her lease. The apartment was nasty on move in. It was obvious the previous tenant that lived in my girlfriend's room had a cat because there was cat hair all in the carpet, meaning they barely bothered cleaning the place. The air quality was awful, even me as a person with very little allergies found my eyes burning after being in the unit too long. My girlfriend and all of her roommates got sick with a couple of them getting bronchitis. This place does not replace the air filter between residents, as was evident when we decided to investigate the air conditioner and found the filter coated in a thick layer of dust and hair. This layer was so thick it managed to entomb an entire cockroach. I mean that shit was BLACK when they looked at it. The a/c did not cool the apartment equally, with my girlfriend's roommates recording a temperature on a thermometer in their rooms that was significantly higher than my girlfriend's room. The single elevator in the building is awful and has broken on a couple occasions while I was in it. There were times where the elevator would be broken for multiple weeks. On move out after my girlfriend disconnected her air purifier we noticed a really strange smell in the apartment but had no idea where it was coming from. Also, forget about guest parking, if you want to park your car for longer than 30 minutes prepare to shell out a good chunk of change. One of my friends spent a couple hundred bucks because he was visiting his girlfriend for a weekend. For the price point they are asking for, the living conditions are unacceptable

The Luxe on West Call was unarguably the worst place I have ever lived in. Directly from move-in, the apartment was nasty, the floors were sticky, the carpets were dirty, and mopping and vacuuming seven times didn’t help. For the amount they charge in move-out inspections, you would expect them to clean the apartments after the previous tenants move out. The amenities weren’t finished until the spring semester, and, for the rates they charge, having a garbage apartment with amenities “under construction” for five months is terrible. Speaking of, when they were doing upgrades to the pool, my windows had an inside view of the property, and I saw a worker sawing a piece of wood and all those pieces were flying straight into the water where they expected residents to swim. The garbage rooms were overfilled every day, and they would “charge” those who don’t use the chutes—didn’t seem like it! Maintenance and staff are uncooperative; the only exception to this was Archana, a front-desk employee who doesn’t even work there anymore. Everyone else is completely unhelpful. Now let’s get into the roach problem! As someone who lived on the third floor, you wouldn’t expect to have the same amount of pests and insects as someone on the first floor—or even more. For a building with “24/7 Emergency Maintenance,” it sure wasn’t helpful when there was a roach pooping/giving birth? all over my electric outlet, or when I had a SINGLE after-hours lockout with my academic materials inside my room and an 8am the next day. The guy with the lock key didn’t come until 2pm the following day and said it was “non-emergency” and had to follow the order in which maintenance requests were created… but if I, theoretically, had medications or something else important I needed to get to my room, it was considered a “non-emergency” lockout (for about 18 hours). Also, mold in the HVAC! I got mine replaced (by request, if you think they replace it between tenants you give them way too much credit) and I still couldn't breathe normally and had a weird cough for a while. Don’t even get me started on the elevator being broken for 2-3 weeks on end, with no sight as to when the company was supposed to come to fix it. The elevator was broken more often than it working throughout the entire year. Moving on to the noise, my lovely neighbors upstairs were not so lovely when it came to quiet hours! I would wake up from loud bangs, spontaneous vacuuming, and “special guests” at 11pm-4am periodically! After my first complaint, I was advised to “speak to your upstairs neighbors on your own-time,” which I did, and was met with “very confused” reactions that obviously did not assist in ceasing the noise. After about 3 months, I had videos on videos pertaining to the noise, and I brought it to the leasing office, who then again “redirected” me to upper management. For a building to have “a community that gets you” on their website, they sure don’t get how to solve a problem! Anyway, after I sent the videos (which were more than enough proof to show that the neighbors were violating the noise portion of the lease) to upper management, I was informed it couldn’t be helped, and I had to “deal with it” until the end of the spring semester. Finally, financial move-out inspections came around the corner over the summer after I moved out, and for them to have a “mandatory charge” for carpet cleaning for $70 after I came in with the floor and carpet being nasty, and myself actually cleaning before I left, I was genuinely flabbergasted, so naturally I disputed the charge. The turnover time was non-existent! After 3 weeks of endless calls and emails, management and the leasing office finally decided to look at my dispute and take off the charge after I threatened to get lawyers involved. What LOVELY service!!! Don’t have the five stars ratings with no explanation fool you, those are just current residents who want free Chick-Fil-A breakfast meals or $200 off their parking. BEWARE of The Luxe on West Call, sign ANYWHERE else!

I lived there for 2 years, 2 years ago and I graduated in December but I just remembered this apartment and I got so mad I had to leave this review. The apartment is very mid and you’re paying for a luxury apartment. The quality is about the same as the other apartments I lived at and they were about $200-300 cheaper. That being said, the reason I’m leaving this review is because of this story. When you check in they give you your key and a little red rubber band attached to the key chain. During the 2 years I lived there, the rubber band broke because obviously it would. When I was moving apartments they tried to charge me $75 FOR A RUBBER BAND. So while I’m arguing with this lady in the front about why a rubber band costs $75 and I looked in the office and see a container with hundreds of these little rubber bands. I understand apartments will try and charge you for anything when you move out but that’s the most egregious shit I’ve ever seen. The only reason I gave this place 2 stars instead of 1 is because the maintenance people were really good.

DO NOT SIGN HERE. Consider this your warning. You might think all apartment complexes have issues and that location is the only thing that matters, but your health should come first. I all experienced breathing issues while living here, and my provider believed the apartment's air quality contributed. At one point, there was mold in my ceiling. Management replaced that section of the ceiling, but the apartment continued to have a persistent musty smell that never fully went away. When we checked our HVAC filter, it was absolutely filthy. Management told us they don't automatically replace air filters between tenants, although you can request a new one. If you've already signed a lease here, I highly recommend requesting a filter replacement immediately. Another disappointment was the lack of guest parking. When I signed my lease under the previous management company, we were told guest parking would be available, similar to many competing apartment complexes. That promise was never fulfilled. The apartment was also extremely dirty when I moved in. I ended up steam-cleaning the carpets myself with a Little Green machine midway through the year, which seemed to help somewhat with the air quality. The most frustrating part was being charged a cleaning fee after move-out, even though I returned my room in significantly better condition than I received it. Part of the justification was a musty odor, but that smell had been present throughout my lease despite my efforts to keep the apartment clean and dry. To be fair, not everything was negative. The location is excellent, the maintenance staff was consistently professional and responsive, and the front desk employees were always friendly and helpful. Unfortunately, those positives weren't enough to make up for the apartment's condition and what I experienced as poor management. Management changed at least once during my lease, but I didn't notice any meaningful improvement. In my experience, living here also meant spending extra money on a large dehumidifier (which I had to empty daily), air purifiers, DampRid for the closets, and even healthcare costs related to breathing issues. I can't recommend this property based on my experience.

I’ve lived at Luxe on West Call and overall it’s just… okay. The amenities look nice in photos, but in reality they’re pretty average. The pool, gym, and common areas are usable, but nothing stands out as luxury. The appliances in the units are also fine, but again, just okay. Even after the “updates,” the flooring and finishes still feel basic and not as upgraded as advertised. The biggest issue, though, is if you live on the top floor of a building. Be prepared for people walking on the roof late at night. It is not occasional. It happens enough to be frustrating, especially when you are trying to sleep. You can clearly hear the footsteps, and it sounds like people are right above your ceiling. What makes it worse is the response from management and their so-called security. If you report it, they are extremely slow to respond. By the time security gets there, the people on the roof are already gone. There has not been any real solution implemented. The only noticeable change has been putting up signs, which clearly has not stopped anyone. If you are considering living here, just know that the place looks decent on the surface, but the noise issue on the top floor and the lack of effective response from management is something you should seriously think about.