Theory Syracuse, syracuse-ny

Came from Cali didn't know what to expect, staff on the phone were really friendly once I got here they were even cooler in person love my apartment. Pet friendly cool staff fun hangout area love this place and you will too don't hesitate if your looking to rent here it's a great place to socialize and meet people!!!

From the moment we stepped into the Theory building, we knew it was the perfect residence...for anyone...especially, as a student! The building is new, clean, and houses extraordinary amenities including the gym, the lounge spaces, and the amazing outdoor area (with fire pits and BBQ grills). Of course, the staff was welcoming during our tour, but the staff has proven to be extremely supportive and responsive! Every service request is met with utmost respect and handled in a timely manner. The onsite staff is accessible and approachable...including the manager (Janaysia). She personally oversees everything...AND...ensures that all requests are addressed! She executes with excellence! There is free swag in the office, a coffee bar in the lobby lounge, and yummy snacks for special events. Theory doesn't just 'feel' like home...it IS home.

I would not recommend renting here based on my experience with privacy and communication. Yesterday, around 2:00 PM, I returned home and found a man coming out of my room. When I asked why he was inside, he said he was checking for a leak. I had not reported any leak inside my room, and I had not received any prior notice that anyone would be entering my room. What makes this more concerning is that the leak (from the water cabinet far from room) issue is known for more than 10 days. Someone had entered the property, opened the water cabinet and placed a bucket there to collect dripping water, when I told the property manager about that, she denied, telling me that they had to enter the apartment to show other coming residents the place (here I attach a pic of the bucket). I had also received an email stating that there was no need to enter the rooms, yet the next day someone entered my room without notifying me. though the maintenance man himself stated that he was checking for a leak, the property manager sent me an email after I complaint, telling me that he has to open water faucets to release pressure, though all the other rooms (empty) were not opened. When I asked the front desk who authorized the entry, who gave access, and who has access to keys, I could not get a clear answer. I also spoke with the property manager, but I felt the situation was treated as routine rather than as a serious privacy and security concern, and though they understand my feelings, there was nothing wrong done. Residents deserve notice, transparency, and respect when it comes to access to private living spaces. Entering a room without prior notice should NOT be normalized unless there is a TRUE EMERGENCY. Based on this experience, I would advise others to be very cautious before renting here.

A lot of things here have a BUT. Great amenities (pool + ping pong table), but the sticks and paddles only last a month and a half don't get replaced. There's a hot tub, but its only heated half the time and is green every now and then. The lobby is spacious and gorgeous but the rooms don't match that quality. It's a very livable place -- the rooms are good and most appliances work. It's secure, shuttle to campus is usually on schedule. Wifi cuts out sometimes, AC gets turned off Dec-April which can make the in between days really hot. Staff is knowledgable but have big attitudes. The amenities put the price point at what it is but given their poor upkeep, the rent here is overpriced.

I do not recommend this place. Save your money and look elsewhere. Weekends are noisy. People party constantly, and there's basically no soundproofing. You'll hear showers, toilets, music, everything through the walls. Weed and cigarette smoke are common too; management claims the building is "smoke-free" but demands photo "proof" before doing anything, which isn't always possible, so take that claim with a grain of salt. The trash area and corridors often smell like rotten milk and vomit. Staff aren't friendly, and complaints get dismissed. They ask for full written reports before taking any issue seriously which is an easy way to avoid dealing with the actual problem.