Syracuse Quality Living, syracuse-ny

I had a great experience with Student Quality Living (SQL), and I especially want to highlight the outstanding support I received from Stephanie, the property manager. Moving into a new place can be stressful, but Stephanie made the entire process smooth and hassle-free. From the very beginning, she was professional, responsive, and genuinely helpful. She guided me through every step of the move-in process, answered all my questions patiently, and ensured that everything was ready before I arrived. Her attention to detail and commitment to residents really stood out. The property itself is well-maintained, clean, and comfortable, which made settling in much easier. Thanks to Stephanie’s support, I felt welcomed and confident that I made the right choice. I truly appreciate her efforts and would highly recommend Student Quality Living to anyone looking for a reliable and supportive housing experience.

DO NOT RENT FROM THIS COMPANY there are plenty of rental opportunities in Syracuse, find literally any other option. They are negligent, sketchy, and hire horrible horrible contractors. They broke 3 windows during the year I rented from them, including a window that was replacing a different broken window (they then left the broken replacement installed in the house for months, with a piece of caution tape over it). They only fixed those windows because code enforcement wrote them up for it, despite our multiple maintenance requests. Code enforcement was there because my neighbors, also an SQL property, did not have heat or electricity for 3 months in the dead of Syracuse winter before anything was done about it. They fully re-sided the house while we lived in it, which was extremely disruptive. Our house had a windowed in porch and they fixed it by boarding up all the windows. They came into our home and moved our furniture to put in new floors, without notice. This was a pattern as maintenance routinely entered without prior warning, which is illegal. They hire extremely messy and unprofessional contractors who drink on the job (in our backyard and on our roof at the beginning of the year). For weeks, our driveway was full of nails, construction materials, and tools, well after their poorly done renovations where completed. They left ladders against the house, one of which fell onto our power line. My roommates were asked to give positive google reviews. If I remember correctly, there is a qr code to review in the SQL office. This is my honest review of their poor property management. They buy these houses, flip them, and rent to unsuspecting students. The construction is done poorly, which puts residents at risk. I would give negative stars if possible.

Lived here 3 years ago and it is truly one of the worst experiences ive had. Check the gang maps around the neighborhood before moving here. The AC was always broken, so It was 90 degrees or 30 degrees at all times. And expect all cars on the street to be tampered with by the homeless. When I moved in, the place was filthy with rat traps and cockroaches everywhere. If you have an appointment with the front desk, show up 30 minutes late and you'll be on time. Several bulbs were out and it took management weeks to replace them.

I would stay far away from these people. Been reaching out since Monday (it is now Friday) regarding availability on apartments that showed available all week. Contacted these individuals a good 30 times and was not met with any response but the fact 5 days later and after 30 times of contacting them throughout the week now there's no availability so they say. I can't even imagine if they're not answering the calls texts or emails for availability that they even answer when there's a problem. Horrible experience.

This company will add some mandatory insurance on your rent, once you leave you have to cancel it manually by calling insurance company. They will never remind you if there's something important to update, and they never pick up a phone call or reply your email.