Storrs Student Living, storrs-ct

The team here is amazing. There was a bit of miscommunication which created so much stress and anxiety moving in, yet they handled it swiftly. Not only were they super professional and empathetic, but they went out of their way to fix any issues. Oakwood is such a beautiful complex, our apartment is amazing. Its clean, spacious, and nothing wrong with it. Angelina is a miracle worker. Thank you so much for everything.

Do not live here, honestly the high ratings seem fake. My roommate and I lived in a two bedroom this year in Clubhouse and paid an extra rate a month for a renovated unit. The day we toured it officially, there were ants everywhere. I pointed it out to the worker, and he started stepping on them, and smooshing them into the rug. So that was now our problem to clean up since we started leasing the apartment, nevermind disgusting. We then had an ant problem for the duration of the year along with other bugs. Disgusting is not a strong enough word to describe the entryway. It has definitely not been updated in decades, smelled HORRIBLE was covered in webs, bugs, leaves, dirt, and debris. We would call with issues and maybe 1 out of every ten times we called someone actually picked up. Our parking lot was an ice rink for the majority of the winter and my roommate had the pleasure of digging herself a pathway to her car from our building, because no one bothered to shovel the LONG walkway to the parking lot for residents. The place was honestly so nasty. The closets had no doors so your closet is completely open into your room (looks awful). We broke almost every blind in our apartment, to no fault of our own, just normal moving them up and down, because they were so cheap and thin. We then got them removed from our security deposit. Someone let themselves into our apartment with no notice to perform an inspection for the Town of Mansfield that we had no prior warning for, which the Town of Mansfield said we should've received. Hated this place! So many nicer, more attentive, and less bug infested housing options in UConn.

Connor and Gabe were fantastic to work with while finding off campus housing at UConn. Both were extremely professional, courteous and patient. Gabe met us on location at a few different apartments and was on-time and very thorough with his walk throughs. He spent a lot of time with us and was super nice. He was very knowledgeable about all of the different apartments that the company leases and had immediate access through his phone on what was currently available which was very helpful. Connor was terrific with the contract and described details of the process like a pro. I spoke with Connor several times on the phone and he was super. Together these two made the experience terrific. I would highly recommend. Not pushy while professional, knowledgeable and very kind. I also worked Jodi and she was very responsive and helpful. Would highly recommend!

My roommates and I initially struggled to find a place as we began our process of searching for an apartment later in the year. However, our leasing consultant Connor helped us in the process and kept us updated as we found places. He was consistently reaching out and trying to suggest apartments based on what we needed. We were very grateful for the services provided and are excited to move in!

Awful experience with the management of this company. I leased a Premium unit at Knollwood that they could not deliver. Blamed it on a rouge employee they claimed was trying to increase their commissions, but the management made no effort to contact me prior to my move to discuss. I requested a tour of the apartment two weeks before my move date and realized my Premium unit was a Standard although my lease and down payment were based on upgraded Premium unit. After discussion I agreed to take the unit with minor upgrades at reduced Standard price. Numerous emails and phone calls to the property manager went unanswered over the next week and three days before my move I drove 4 hours to find someone who could address my questions. They still could not guarantee it would be ready in time and could not provide an updated lease. Incredibly arrogant attitude by property manager who had no sense of urgency or desire to help resolve my issue. Complete lack of customer service skills and put me in a difficult position of needing to locate another place to live with just a few days before I needed to move to Storrs. Walked away from this nightmare. DO NOT RENT WITH THIS COMPANY.