Grove at Stephenville, stephenville-tx

I would put ZERO if possible. The grove has been AWFUL from the start. First there was a mold issue which made me and my roommate extremely sick for months. My ac currently broke and now has a window ac unit that works pretty well. But the living room has no air. There is a bug issue since the front door has a pretty big gap. And the apartment was not cleaned well before at all, there is what seems to me mold in the shower. Lastly the fridge leaks to the point where the bottom drawer fills up completely with water.

I made a review already but feel as if i need to make another one.On my past review i stated the issues i was having and The Management decided to take my GOOGLE review and enter my home without any notice or warning while I was asleep. Mind you, I did not put in any maintenance request. Maintenance came and tried to fix the issues, but a week later the fridge was leaking again and the weatherstrips they put on the door came off. The living area stays out of constant 85° due to the ac not being fixed for months, There are gnats coming out of my sink, Flies coming in through the window that is broken(That that I did not break), bugs are still coming in through the front door and they said they can’t do anything about it. The maintenance men are extremely nice although the management is poor.

They are extremely fast when it comes to taking your money, but incredibly slow when it comes to taking care of their residents. I recently moved out, and after everything I experienced, I’m extremely frustrated. From the beginning, there were problems with my two-bedroom apartment. A broken mosquito screen was “fixed” by giving me another one that was simply less broken. The bathtub was damaged and eventually leaked downstairs. I was personally in the room when the contractor said the tub needed to be replaced and could not be properly repaired\. Instead, they chose to patch it with fiberglass and epoxy. The repair eventually failed, the epoxy peeled off, and it clogged the drain. What concerns me even more is that we were never informed that they were going to perform the fiberglass and epoxy repair. My girlfriend and I were both at work, and our dogs were inside the apartment all day. When we came home, there was an extremely strong and awful chemical smell throughout the apartment. If these materials require proper ventilation or protective equipment when being applied, I believe residents should at minimum be informed beforehand so they can make appropriate arrangements and keep themselves and their pets away from the area. My water heater was another issue. The technician already knew it needed to be replaced, but it took THREE maintenance requests before they finally replaced it. There was also a serious mold and water leak issue in my girlfriend’s apartment. Instead of properly fixing the source, they initially treated/covered the mold while the leak continued, including water leaking over the area where my dog normally slept. It eventually required a contractor to properly address the problem. I was also charged an additional $40 every month in guarantor fees because the office failed to send an email they were supposed to send, despite constant reminders a requests for updates on my part. That was not my mistake, but I was the one paying for it. Now that I’ve moved out, I’m seeing $397.50 in cleaning and damage charges on my resident portal. Honestly, after paying a guarantor fee every month, I feel like these charges should at least have been taken into consideration rather than leaving me with another bill after everything I experienced\. I have asked at least six times for someone to call me about these issues. You guys already have my phone number. I’m still waiting for your call.Instead, I received emails from Amber, but she never called me no matter how many times I requested to discuss my concerns over the phone. Responses on her part were also incredibly delayed often by a week or more. I understand that apartments aren’t perfect and things break. The problem is the repeated temporary fixes, poor communication, multiple maintenance requests for the same problems, lack of notice about the nature of the repairs, and now additional charges after moving out. If you’re considering living here, document everything with pictures, videos, maintenance requests, and emails. Or don’t live here at all. You guys have my phone number. I’m still waiting for your call

To start off, I’ve lived at the Grove now for almost a full year, and I can say it’s been very comfortable for me, and I haven’t had a lot of issues with things. Front desk staff are super nice, maintenance team is prompt to fix any issues with the apartments, And overall the living space is spacious, does what it needs to do for me and I am more than happy. The two not so good things are the Wi-Fi goes out really frequently, and the trash compactor breaks every so often. Otherwise, this place is great.

You can do better. The website makes this place look lovely. It is not. I am writing this to warn others of what they are getting themselves into. Since the day my daughter moved in there have been problems. The first and possibly the most problematic is the mold. Her health and breathing were impacted, but they never actually fixed the problem. They just kept closing out the maintenance requests, but nothing changed. The front desk staff has always been nice, but they lack the authority to help with the problems that arise. Her apartment has had infestation after infestation. Cockroaches, wasps, flys in the bathroom, mice, more mice and even more mice. The mice nested in the walls and even the couch. She found out about the mice in the couch when one ran over while she was lounging in it. In all fairness they did call an exterminator, but they have a very unorganized relationship with them.The grove never knows when they are coming. So, they can’t tell you when the exterminator is coming, and they won’t go into your room unless you are there. Even if you give express permission to do so. My daughter was fined for excessive noise. They found out it was her neighbor and the fine was removed, but this fine was given with no verbal warnings or prior communication. I am pointing this out, because for some reason noise is the problem not the endless piles of dog poop littered all over the grounds. No one is getting fines for that, and no one is cleaning it. It seems that the grove spends most of their time and resources trying to hoodwink you into renewing your lease. Be prepared for endless hard sell communications trying to bully you into renewing early. It’s never ending. P.S. Nice AI response to my review. There is nothing human in that response. So, I think there is zero chance the grove will be improving anytime soon. Unless, AI can learn how to pick up dog poop. ;)